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Mental Health Risk and Referrals Manager

Sussex Community NHS Foundation Trust
Worthing, Horsham, Chichester
£43,742 to £50,056 per annum pro rata
Closing date
4 Jun 2024

View more

Mental health
Band 7
Contract Type
Part Time
If you care about holistic healthcare and are looking for a new and varied challenge then then join us and be a pivotal member of our team. NHS West Sussex talking Therapies, for anxiety and depression in long-term health conditions provides talking therapies to people with mild to moderate mental health problems associated with their long term physical health conditions and achieve excellent recovery outcomes for our patients. We're now looking for an experienced CBT therapist, mental health nurse, social worker or other healthcare professional who is skilled in identifying and managing patient risk to join our friendly team.

Our Mental Health Duty Worker would be employed as a Risk and Referrals Manager to lead the development of our Duty management system, reviewing daily referrals while advising and supporting the team around risk and safeguarding, keeping patients and staff safe. You'll be in daily contact with patients and various healthcare professionals.

Main duties of the job

For this interesting role you'll need to be competent around risk management which you'll have gained through your experience of working with secondary mental health care. You'll have a can-do attitude with excellent communication skills even when working under pressure in a busy service. No two days are the same which means you'll need a flexible approach while adhering to protocols and procedures. If you're a professional team player then Psychological Therapies experience isn't necessary as our comprehensive induction programme will ensure you're given all the support you need. We can consider job sharing for the right people.

The role includes substantial client contact by telephone, often talking with people who may be distressed, to help screen client suitability for the service and make referrals where appropriate into secondary mental health services. You will manage the interface between NHS West Sussex Talking Therapies and secondary mental health care services.

Based in either Horsham or Worthing office you'll ideally be able to travel between sites on a regular basis, with potential to work from a location in Chichester when needed.Looking after the team's wellbeing is a priority for us and you'll receive regular supervision and continued professional development with leadership opportunities.

About us

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.

Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.

We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.

Why work for us?
  • Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
  • Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
  • Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
  • Excellent training and development opportunities
  • Research opportunities
  • Cost-effective workplace nurseries in Crawley, Hove and Brighton
  • Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
  • Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
  • Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
  • Located in stunning Sussex, with easy access to the South Downs and the coast

Access to a wide range of benefits and discounts for NHS staff

Job description

Job responsibilities

This is a great opportunity to join our team as the service delivers on the commitments of the NHS Long Term Plan (2019).

You will be working within a multidisciplinary team that consists of CBT Therapists, Counsellors, PWPs, Administrators, Managers and Employment Advisors, and regularly engage with external stakeholders. We are commissioned to provide services from 8am to 8pm and all staff are required to contribute 7.5 hours of cover over this daily time frame.

We have adapted our service to enable the continued provision of psychological therapies via video platforms and telephone working, and staff have been equipped with laptops and mobile phones to help them work from home. We work with a blended approach involving home working and working on site.

The post holder will still need to be willing and able to travel throughout West Sussex as required.

Person Specification

Qualifications and/or professional registration


  • RMN or Allied Health Professional with current registration and accreditation e.g. CBT Therapist/Counselling Psychologist.
  • Core Profession (e.g. MH Nursing, Accredited Counsellor, Occupational Therapy, Health Visitor etc.).
  • Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in health or social care and/or psychological therapies.


  • Qualified and accredited CBT Therapist/Counselling Psychologist
  • Post Graduate Diploma in Cognitive Behavioural Therapy

Experience and Knowledge


  • Knowledge of IAPT and psychological therapies
  • Experience of working with secondary care mental health services.
  • Experience of working with primary care services
  • Highly developed specialist knowledge and significant experience of working with people with complex mental health problems
  • Experience of conducting clinical assessments and risk assessing patients.
  • Experience of partnership working within teams and across various statutory and non- statutory teams and agencies including safeguarding.


  • Experience of delivering training and specialist training to a range of staff.
  • Experience of providing clinical supervision.

Essential skills


  • Knowledge and understanding of a number of psychological therapies (CBT, Counselling, step 2 therapies, psychotherapies etc.).
  • Specialist knowledge and skills in working with people with a range of common mental health conditions
  • Knowledge of wider contributory factors to maintain good mental health, wellbeing and resilience e.g. medication compliance, drug and/alcohol user
  • Ability to work at pace and effectively under pressure, with patients who are highly distressed and/or at risk of self-harm or suicide.
  • Ability to form good working relationships with staff in a MDT and with external partners and agencies.
  • Effective communication skills in order to work with external partners and agencies.
  • Specialist knowledge of mental health to enable critical decision-making in relation to patient care and risk.
  • Ability to analyse and interpret information from a range of sources (i.e. patients, ATS, health professionals, clinical assessments etc.) to decide on plans of care for patients.
  • Ability to use clinical supervision and personal development positively and effectively.
  • IT literacy and able to use a variety of digital platforms and willingness to take on new technology.

Other requirements


  • Willingness and ability to travel across Locality and throughout West Sussex.
  • NHS West Sussex talking Therapies, operational hours are Monday to Friday 8am -8pm - able to work in service hours and outside of operational hours as needed to meet demands of service.

Employer details

Employer name

Sussex Community NHS Foundation Trust


Worthing, Horsham, Chichester

Worthing, Horsham, Chichester

RH12 2DR

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