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Care Group Manager - Paediatrics and Neonates

Walsall Healthcare NHS Trust
£50,952 to £57,349 a year Band 8a
Closing date
7 Jun 2024

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Other Health Profession
Band 8A
Contract Type
Full Time
Responsible for the day to day operational management of Services of the Care Group within the Division of Women's, Children's and Clinical Support Services. They will assist the Divisional Directors, Clinical Lead, Matron and Divisional Director of Nursing in ensuring that the Division delivers its financial, activity, patient experience and clinical and quality targets are achieved.

Main duties of the job

  • Accountable for the effective and efficient delivery of service or services
  • Ensure processes are in place to meet quality standards and indicators
  • Responsible for safe and effective delivery
  • Ensure systems are in place to provide relevant information to improve Clinical Pathways.
  • Develop with the clinical team same day emergency management.
  • Work closely in partnership with other Divisions, partner agencies and Commissioners where appropriate, in order to ensure patients receive the most appropriate care in the most appropriate care setting.
  • Responsible for development of specialty service plans that are consistent with the strategic aims and objectives of the Trust.

About us

Confidentiality and Data Protection

All employees who have access to personal data in relation to patients or employees will be aware of their responsibilities under the Data Protection Act 1998 and will abide by the eight principles of that Act.

Children Walsall Healthcare NHS Trust, working with partner agencies, is committed to safeguarding children and promoting their welfare. All employees have a responsibility to ensure that children and young people are safe from abuse and harm, regardless of their role or wherethey work. Children include young people up to the age of 18 yrs.

Vulnerable Adults

All employees have a responsibility to support the safety and well-being of vulnerable adults and to practice in accordance with legislation. Knowledge, skills and competency are to be maintained according to role and responsibilities in order to fulfil Vulnerable Adults responsibilities.

Patient Experience and Public Involvement (PEPI)

The Trust is committed to gaining feedback from all patients using a variety of methods including electronic, paper based and verbal.

Job description

Job responsibilities

  • With the Divisional Directors have a lead responsibility for negotiation of service level agreements within the corporate framework.
  • Ensure business cases are produced for service developments taking account of, activity, income projections and appropriate service models as part of the business case process.
  • Responsible for taking decisions on medical cover with advice from the Clinical Director and specialty leads.
  • Responsible for developing and leading Improvement Programs and agreeing and implementing them.
  • Responsible for development and implementation of the Service/Divisional policies.
  • Accountable for ensuring clinical capacity/ clinical demands are appropriate and in collaboration with service management that capacity is maximised safely and effectively.
  • Ensure that the flow of patients through the in-patient bedded areas operates smoothly and that potential delays are minimised across the frailty pathway
  • Provide a key point of contact and advice for all assessment areas within the Trust in support of the delivery of the clinical Indicators
  • Establish and monitor the agreed range of professional standards and performance targets for supporting departments and clinical specialities

Management of Staff
  • Provide direct line management to identified Care Group personnel.
  • Working with the Divisional Directors and other Care Group Managers develop a work force plan for the Division consistent with the Trusts overall plan.
  • To ensure all staff in the care group are managed in accordance with Trust HR policies and procedures including recruitment and selection, performance management, appraisal and personal development.
  • Develop mechanisms and communicate Trust objectives, plans and progress from the Division to Care Group and Service Level.
  • Maintain a culture that engages and involves staff in decisions on how services are provided and how quality and access targets are delivered.
  • To undertake appraisals effectively and in a timely manner ensuring the employee has a personal development plan and any training needs identified.
  • Engage with patients and carers, ensuring the services provided are of a high quality and has the patient at the centre of its design and delivery.

Performance management
  • To be accountable with the Divisional Directors and the Clinical Director for the Divisions performance against plan.
  • To be responsible for ensuring that the Trusts objectives and core deliverables, dependent upon this service, are delivered. This will require the implementation/maintenance of a performance management system aligned to the Trusts Performance Management Framework to ensure that all staff are aware of their role in the delivery of the Trusts objectives and core deliverables.
  • Working in conjunction with the Divisional Directors, introduce systems to ensure collection and analysis of data for continuous performance measurement of services across the care group.
  • Highlight and report any areas of over / under performance and take corrective action as appropriate.
  • Responsible for dealing with complaints from patients and other users of services of the Division / Specialty ensuring appropriate action is taken.
  • Instigate and use audit to monitor and improve service
  • Ensure rotas and on call arrangements are in place to manage the Care Group services 24 hours a day/365 days a year.
  • Working with the Divisional Director of Nursing to ensure governance arrangements are upheld and a focus on quality maintained.
  • Implement robust systems of governance and assurance which are widely understood across area of responsibility to include: emergency preparedness, safety, effectiveness, patient experience, diversity, infection prevention, and control and health and safety, safeguarding and others as determined by the Trust.
  • Implement monitoring arrangements to provide assurance to the Division with all relevant regulations and governance arrangements.

Financial Management
  • Comply with financial processes and deadlines
  • To deliver financial key performance indicators and forecast outturn
  • Ensure relevant financial information is presented to Teams/Managers/Clinicians and meetings as appropriate
  • Agree personal financial performance objectives with direct reports
  • Deliver information required to maintain and develop service line reporting and Patient Level Costing system
  • Ensure all staff with a responsibility for financial management receive the appropriate training
  • Prepare monthly reforecasts for approval by the Divisional Directors
  • Prepare the annual financial plan for approval by the Divisional Directors
  • Develop and maintain project plans to deliver productivity and efficiency targets
  • Develop and maintain productivity and efficiency reports
  • Ensure business cases for approval are completed to the required standard
  • Ensure goods and services are procured following agreed processes and maximise the value of expenditure on contract and catalogue
  • Attend annual training on the Financial Compliance Framework

Human Resources
  • Ensure weekly and monthly HR vacancy report for area is accurate
  • Ensure sickness absence is managed effectively for all areas of responsibility
  • Ensure compliance with statutory and mandatory training for eligible employees on an annual basis
  • Ensure compliance with appraisals and personal development plans for all employees on an annual basis
  • Develop robust workforce plans with HR and Finance leads for area and ensure succession plans are in place for key roles
  • Ensure staff complete the annual NHS staff survey and develop action plans with HR to address any issues highlighted

  • Provide a clear, effective and appropriate leadership style that engages the team and ensures the vision and direction of travel is clear
  • Ensure that individual staff members work in a climate where their contribution is valued, developing roles across boundaries and working collaboratively in teams
  • Support the Divisional Directors and Clinical Director in the maintenance of a robust culture of clinical governance, ensuring that there are systems in place for clinical and non-clinical risk management and reporting of untoward incidents
  • Support and encourage appropriate innovation in clinical and non-clinical practice and in the way services are perceived by patients, recognising the increasing choice exercised by patients over treatment
  • With the other Care Group Managers show effective collective leadership to the Divisions and work in partnership to maximise benefits to the Trust and to patients
  • Contributing to the corporate management of the Trust
  • Participate in the development of the Trusts overall service and investment plans in particular advising on development and future trends.
  • Contribute through attendance at relevant meetings to the collective management of services throughout the Trust and to the Trusts overall objectives on service deliver, finance and HR.
  • Represent the Trust on networks, working parties and committees as required
  • Contribute to the maintenance of productive collaborative working relations with staff in CCGs and other agencies to address any gaps or inequalities in services
  • Participate in general manager on-call rota
  • Coordinate the Divisions emergency planning and business continuity and engage in Trust wide emergency planning process
  • Engagement in national policy and lead delivery

Person Specification



  • Formal education to first degree level or equivalent ability or working towards or experience at NHS operational management, including senior level experience or equivalent management experience
  • Post graduate training in Business or NHS Management in progress or completed
  • Evidence of continuous professional development



  • Experience of leading and managing a team including managing conflict.
  • Experience of research/audit and bench marking utilising the results to improve the quality of care
  • Management of clinical incidents and complaints
  • Experience in identifying education and training needs of staff supporting them in their professional development
  • Experience in the management of a wide range of HR issues and financial resources
  • Demonstrates a firm understanding of the patient experience agenda, including evidence of utilizing a variety of data to positively improve their experience.
  • Experience in the management of elective access waiting list and processes



  • Evidence of operational management expertise within hospital-based specialties.
  • Significant experience of successful change management and service redesign
  • Experience in managing budgets for specialties.
  • Excellent Interpersonal skills and ability to build rapport and credibility with clinical and managerial teams.
  • Excellent written and verbal communication skills with well-developed analytical skills with ability to present information, concisely and in a variety of formats for executive meetings, clearly articulating the impact on patient experience.
  • Clear and demonstrable understanding of the performance management agenda for the speciality.
  • Full understanding of the speciality monitoring frameworks and the organisation's reporting obligations and their contribution to ensuring the organisation meets them
  • Evidence of experience of clinical governance, risk management and service improvement.
  • Experience of contributing to and assessing/implementing cost improvement programmes.
  • Evidence of initiating purposeful action and persistence in achieving speciality objectives
  • Ability to negotiate effectively and problem solve to effect change
  • Has an overview of the and an understanding of the clinical disciplines and their specific code of conduct within the speciality in order that there is an understanding of what is required to be in place for the safe and effective delivery of services.

Other Skills


  • Has an overview of the and an understanding of the clinical disciplines and their specific code of conduct within the speciality in order that there is an understanding of what is required to be in place for the safe and effective delivery of services.
  • Demonstrates an understanding of relevant NHS Policies, National Service Frameworks. NICE guidelines, service improvement agenda, risk management issues including Health & Safety, clinical risk management and quality issues in relation to the speciality.

Employer details

Employer name

Walsall Healthcare NHS Trust


Walsall Manor Hospital

Moat Road



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