Newcastle Integrated Community Stroke Service is an innovative Multi-Disciplinary Team that is part of a well-established stroke pathway ensuring high quality stroke care from acute hospital admission, inpatient rehabilitation to home. We are looking for an enthusiastic, creative and dynamicInformation Coordinator to join our team.

This is a pivotal role, working with colleagues to provide stroke specialist information and support across the stroke pathway via telephone and face to face. You will be raising stroke awareness with an emphasis on health promotion and self-management. Timely and appropriately presented stroke information provision is vital to the success of the patient's individual rehabilitation journey. You will work with patients, carers, health, social and voluntary services to provide stroke specialist information, signposting, advice and support. This role encompasses gaining feedback from patients and carers to inform our service improvement, working with the wider multi-disciplinary team towards achieving these shared goals.

You will have excellent communication skills, be tactful and resourceful. You will be able to work autonomously and collaboratively within the wider stroke service.

• Interview date:25 June 2024
• 18 hours 45 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

You will have access to stroke specific training and leadership skill development.

Work collaboratively with colleagues to deliver high quality patient-centered stroke information, support and care across a range of settings. It is essential you have excellent verbal and written communication skills for this role.

Lead on provision of timely and accessible stroke specialist information for patients and carers.

Manage a dedicated telephone enquiry service for patients and members of the public.

Organise established monthly patient and carer groups

Deliver occasional stroke awareness and health promotion events across the city.

Give presentations to patients, carers and professionals. You will have knowledge and experience of stroke and/or other complex health issues or disabilities and have an awareness of the psycho-social impact of this on independence and function.

Respond to queries about stroke related issues and liaise with relevant agencies as required.

Drive to patient's homes, stroke specialist wards, and community settings.

Develop databases, presentations and posters.

Manage the six-month review clinic local and national data base in accordance with stroke guidelines and contribute to service improvement, audit and research.

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of �1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Job description

Job responsibilities

To provide a specialist stroke information service to a trust wide stroke service. The role will offer information and support both in hospital and across a variety of locations around Newcastle for the benefit of all people affected by stroke and their carers. Be responsible for the organisation of 6-month post-stroke patient reviews and data entry of outcomes on the national stroke database. Develop and maintain computer-based information to ensure quick and easy retrieval of data for audit and service improvement purposes. Be responsible for the organisation of stroke peer support service activities e.g. community stroke groups. Act as directed by the NICSS Team Lead to aid communication between staff, co-ordinate meetings, circulating diary dates and ensure the availability of up-todate information about regional stroke support service. Raise awareness of stroke amongst the wider community and in line withstrategy documents.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person Specification

Qualifications & Education

Essential

• Degree or equivalent portfolio of experience
• RSA 3/OCR/NVQ level 3 (or equivalent qualification) or equivalent knowledge acquired
• GCSE English Language grade C or above or evidence of equivalent education
• Valid Driving License

Desirable

• A recognised counselling qualification
• Professional qualification

Knowledge & Experience

Essential

• Specialist knowledge of stroke and optimising health and wellbeing
• Willingness to maintain CPD
• Knowledge and management of information data management systems
• Data analysis and presentation
• Experience of successfully engaging with a wide range of professionals
• Service improvement
• Experience of presenting to groups (patient and professional)
• Experience of community working and with patients and carers
• Knowledge of vulnerable adult legislation

Desirable

• Relevant experience of working in the remit of loss, grief and bereavement
• Experience of working with volunteers and/or support groups
• Research
• Project management experience
• o Collaborative working
• Budgetary responsibility
• Local health and social care systems and legislation

Skills & Abilities

Essential

• IT skills should include the use of Microsoft products (Word, Excel etc)
• Ability to organise and prioritise own workload
• Excellent written and verbal communication and interpersonal skills
• Project management skills
• Audit skills
• Ability to deal with highly sensitive information
• Ability to work in partnership with colleagues from a range of professional backgrounds and levels
• Leadership and influencing skills
• Presentation skills
• Planning and organisational skills
• Report writing

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Regent Point

317 Regent Point

NE3 3HD

Any attachments will be accessible after you click to apply.

317-2024-21-70-DR