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Clinical Operations Manager- Out of Hours

Norfolk Community Health and Care NHS Trust
£43,742 to £50,056 a year pa
Closing date
11 Jun 2024

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Other Health Profession
Band 7
Contract Type
Full Time
To provide clinical leadership and line management to the Out of Hours Service.

To support staff to achieve and ensure competencies are maintained within the teams.

To contribute in the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating packages of care.

To ensure that Trust annual priorities and quality goals are embedded within the workforce by ensuring that all annual appraisals are complete within the team.

Main duties of the job

To provide professional and clinical leadership to the Out of Hours Service demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude so as to promote confidence in the team and Service.

To operationally manage the Out of Hours Service across NCH& C.

To work within the integrated team to prevent unnecessary admission to hospital and facilitate early discharge form hospital.

To work with all health care professionals, and statutory/non-statutory agencies to provide a seamless, integrated service to our service users.

To support community clinicians and students through supervision, appraisal and mentorship in line with trust policy.

To oversee that clinical supervision is occurring within the team and accurately recorded.

To provide professional clinical leadership to the Integrated Community Team within own sphere of practice

About us

Undertake mandatory training as required.

Partake in the Personal Development Review process.

Follow Trust policies, and local procedures.

Be aware of Trust's behaviour framework and ensure behaviours are embedded in role.

Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.

Contribute to clinical audit as required.

Complete the staff survey as required.

Complete risk assessments and incident forms as required.

Take part in clinical supervision as per Trust Policy.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title

Job description

Job responsibilities

Relay information from the Leadership team in respect of NCH& C and local issues to all members of the integrated team on a regular basis in the form of business meetings.

Work with the Heads of Service to ensure service and team development, ensuring that patients receive care closer to home.

To assist in the resolution of any conflicts within the clinical area, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required.

To participate in the staff appraisal scheme as both an appraisee and appraiser, maintaining a dynamic personal development plan.

Be aware of Trusts behavior framework and ensure behaviors are embedded in role

Ensure Trusts behavior framework is utilised when managing and supervising staff and that behaviors are embraced and embedded within the team.

To undertake the measurement and evaluation of the teams work and current practices through the use of evidence-based practice, projects, audits and outcome measures and lead others in doing so. Make recommendations for and lead change.

To actively contribute to the modernisation and forward movement of NCH& C, being actively involved in and taking an interest in changes within the NHS, the potential impact of local and national policies and the implications for the service.

To demonstrate a sound understanding of clinical governance and risk management, and apply to work situation, and ensure the team do likewise identifying, assessing and documenting risk of implementing change.

To facilitate development of the integrated team and individual staff members to promote job satisfaction, performance and an ability to manage change.

To be responsible for the day to day operational line management of the integrated team. To plan, co-ordinate and evaluate the service to ensure it is efficient and effective with regard to patient management and use of staff time.

To actively perform absence management, submitting forms in a timely manner, as per the Trusts Policy

To be responsible for the compliance of Mandatory training and appraisals within the team, ensuring KPIs are achieved.

To be an authorised signatory for goods, services and payroll.

To accurately complete personal human resources documentation in respect of team members. Ensure that designated time frames are adhered to.

Complete all data returns as required by NCH& C. Collate report, manage and analyse information on activity levels and quality, in accordance with agreed performance standards.

To develop and initiate undertaking of audit of the service, evaluating results and formulating an action plan in respect to service developments and quality standards. Take part in and carry out audit as required, i.e. patient record audit.

To identify clinical and organisational improvements to enhance and improve integrated care and services to patients, implementing change and leading others.

To assist in the marketing and promotion of the service with fellow practitioners & stakeholders.

To monitor the delegated team budget and assist the Locality Manager to effectively manage resources.

To monitor and manage staff absence, annual leave and study leave in line with NCH& Cs policies, procedures and guidelines. Inform the Head of Service of any significant trends/issues.

To be accountable for the recruitment, selection, retention and induction of new staff.

To be actively involved with disciplinary and complaints procedures, where appropriate, and managing investigations of incidents.

To comply with existing organisational and departmental policies, procedures and guidelines and to be actively involved in the reviewing and updating of them as appropriate. Ensure policies are interpreted correctly and that designated staff implement policy and service developments.

To propose and implement departmental policy changes for the management of patients referred to the service, networking with other specialist practitioners.

Person Specification



  • The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families.
  • Must hold full valid driving license and have access to a vehicle
  • Able to communicate effectively in written and verbal English language

Personal Attributes / Behaviours


  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.

Personal and People Development


  • Be aware of own limitations & able to gain support where necessary
  • Strong commitment to service development & positive change
  • Highly developed interpersonal skills with attention to detail
  • Influencing skills and ability to negotiate at all levels
  • Experience of developing policies and procedures


  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults



  • Expert communication skills, able to address communication barriers
  • Have Good IT/ keyboard skills
  • Well-developed verbal and written communication skills

Skills, Abilities and Knowledge


  • Analytical skills, with the ability to problem solve complex situations
  • A track record of successful service & policy development & implementation
  • Knowledge of current developments in the health service and political awareness of the NHS
  • Experience of working in partnership with multidisciplinary team
  • Able to command respect of the multi -disciplinary team
  • Ability to work across professional boundaries
  • Able to use own initiative
  • Evidence motivational skills
  • Experience of staff recruitment , induction, career development and appraisal
  • Experience of strategic deployment of workforce to deliver a service
  • Able to provide high standards of care
  • Evidence tact & diplomacy
  • Empathy & sensitivity
  • Good observational & reporting skills
  • Ability to manage stressful situations
  • Good interpersonal skills
  • Work flexibly to accommodate service needs
  • Will be able to make own travel arrangements


  • Evidence of managing change within a clinical environment
  • Financial management experience and responsibility



  • RGN with current NMC registration
  • 1 st Level degree or diploma in nursing or working towards degree
  • Evidence of Continuing Professional Development and its application
  • Recognised Management Qualification or evidence of working at that level.


  • Masters level education
  • Prescribing



  • Experience of leading a team
  • Experience of working in a multi-agency environment
  • A track record of successful service & policy development & implementation
  • Working knowledge of current issues within clinical practice and service development
  • Evidence of post graduate development


  • Experience of managing a multi-disciplinary team
  • Project management
  • Experience of managing budgets

Employer details

Employer name

Norfolk Community Health and Care NHS Trust


Norfolk Community Health and Care

Bowthorpe Road



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