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Higher Information Analyst

Norfolk and Norwich University Hospital
£43,742 to £50,056 per annum
Closing date
4 Jun 2024

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Other Health Profession
Band 7
Contract Type
Full Time
The Business Intelligence team at the Norfolk and Norwich University Hospitals NHS Foundation Trust is here to make a real impact in healthcare through data. As a member of our team, you'll be joining a close-knit group of 25 information analysts, officers, and developers dedicated to providing valuable insights and analytics.

In our fast-paced environment, we focus on using data to enhance patient care, improve operational efficiency, and make informed decisions. As an integral part of our team, you'll have the opportunity to work collaboratively with different departments across the hospital, contributing to the overall goal of optimizing healthcare services.

Main duties of the job

As a Higher Information Analyst you will use business intelligence tools, including SQL, SSRS and Power BI to extract and automate large data sets from a number of different sources. The role will focus on aiding the data needs of the Trust's elective recovery programme, making sure patients are prioritised according to their clinical needs and that no patients are left behind. By adding value to the raw data you will be helping to empower the workforce by putting the right information in front of the right people, at the right time. The post holder will also supervise a team of Information Analysts and Officers, managing workloads across the team and supporting their development.

This role presents a good opportunity for analysts looking for a new challenge and wanting the next step in their careers.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N& N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job description

Job responsibilities

  • Extraction and interrogation of data from multiple data sources using Business Intelligence software including, but not limited to SQL, SSRS, Microsoft Excel and PowerBI.
  • Support Trust decision making through discussion and interpretation of information requests, data extraction, and the processing and production of reports which may be complex, business critical and/or confidential.
  • Assist in the management of budgets allocated to the department and/or delegated budget for projects and ongoing maintenance of systems. Assist in the development of business cases by providing reporting and analysis and negotiations with external companies.
  • Provide analysis and modelling for long term business planning up to 36 months ahead and performance and trust change management projects.
  • Based on customer consultation design functional specifications. Using creative and problem-solving skills, support the changing information requirements of the trust through the design, development, and creation of develop bespoke Excel and PowerBI reports and dashboards.
  • Interpret information, highlighting trends and inconsistencies and undertake ad hoc data analysis to investigate any issues highlighted and provide supporting information or suggestions on how to resolve the issues or increase productivity. Identify and review risks associated with changes in services and systems.
  • Be Responsible for the development, production, and delivery of a number of performance and business change projects.
  • Carry out analysis of data to produce and disseminate accurate and easy to use analytical reports that are fit for purpose, and which are presented in the most suitable format to all relevant parties, including outside organisations.
  • Provide supporting data for the Trust which may subsequently be involved in service development. Postholder would be required to propose changes to services identify gaps in capacity and demands for services or areas and comply with Information Governance and Caldecott principles.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person Specification



  • Relevant Degree or equivalent experience



  • Significant experience of Excel, T-SQL, SSRS and PowerBI including the creation of complex queries and dashboards.
  • Significant experience of analysing and translating large volumes of data through the use of analytical techniques
  • Experience of managing informatics projects over an extended period involving multiple teams and systems.



  • Proven Ability to research, analyse and interpret complex problems and to use creative thinking and problem-solving skills to identify solutions, manage their implementation and evaluate their effectiveness.
  • Ability to supervise, support and develop a team. Managing workload, conflicting priorities and quality

Attitude, aptitude


  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Employer details

Employer name

Norfolk and Norwich University Hospital


20 Rouen Road



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