Skip to main content

This job has expired

Quality Improvement Facilitator

Cwm Taf Morgannwg University Health Board
£35,922 to £43,257 per annum
Closing date
31 May 2024

View more

Other Health Profession
Band 6
Contract Type
Full Time
The post holder will be an integral member of the Quality Improvement (QI) team and will play a key role in embedding QI culture across Cwm Taf Morgannwg University Health Board (CTMUHB).

An ambitious and highly motivated individual is required to provide high-quality Improvement support within iCTM (iHub). The facilitator will be imperative to ensuring the planning and delivery of improvement work programmes across all service areas within CTMUHB.

This role will require a collaborative approach in working with colleagues both within and outside of CTMUHB, and provide a pragmatic approach to change.

Main duties of the job

The post holder will have an in-depth working knowledge of QI methodologies e.g. Model for Improvement & Lean Six Sigma and will build capability and capacity throughout the University Health Board.

The post holder will provide QI support on programmes of work that drive continuous improvements in service delivery, patient flow and patient experience helping to deliver the priorities of the organisation.

The QI Facilitator will utilise advanced skills in coaching and facilitating QI with multi-disciplinary teams, to achieve an informed resource that are capable of applying QI methodology across all aspects of healthcare.

The ability to speak Welsh is desirable for this post Welsh and/or English speakers are equally welcome to apply

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:
  • We listen, learn and improve
  • We treat everyone with respect
  • We all work together as one team

We are a proud local employer around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Operational Management

To line manage the improvement team administrative support staff. This incorporates all aspects of the People Services Team policies.

To work closely with clinicians, senior managers and operational teams to facilitate and measure the impact of improvement and redesign.

To positively challenge current working practices, by promoting a culture of continuous improvement, ensuring waste is eradicated, patient flow and productivity is improved.

To provide support to the Director and Assistant Director by drafting and collaborating on business cases and service agreements as required.

To have a good understanding of health and safety regulations and maintain a safe working environment in accordance with fire, health and safety procedures.

To ensure that all related legislation is implemented across the service areas.

Quality Improvement

Ensure that QI is being delivered in line with the UHBs strategic vision.

Understand and apply quality improvement methodology at all stages of the QI project using various improvement tools and techniques.

Work with teams to identify process, outcome, financial and balancing measures for improvement projects and develop data collection plans.

Use data for improvement to understand processes and diagnose problems in order to identify opportunities for improvement and where the efforts should be focussed.

Coach and support project teams to design and carry out tests of change utilising Plan-Do- Study-Act (PDSA) cycles.

Use data for improvement to analyse change in order to identify improvements and celebrate success.

To implement and monitor standards and operational policies within department as delegated.

To assist with the local management of complaints and adverse incidents in accordance with University Health Board policies.

Building Capability

Participate in delivery of educational and training programmes e.g. Improvement Coach and Measurement Leads.

Contribute to the achievement of the QI building capability strategy by delivering training in QI methodology.

Planning and Organisation

To assist the clinicians and Service Managers in the development of care pathways.

To have an in-depth knowledge of how to map and describe the current process pathways from a clinical and administrative perspective identifying recommendations for pathway changes to ensure an effective system is in operation.

To plan and prioritise own work, to ensure effective support to all areas and delivery of key objectives.

Financial/Activity Management

To assist the Director and Assistant Director in dealing with invoices and administration budgetary matters.

To assist in the management and monitoring of budgets within the department, ensuring the control of expenditure.

Performance Management

To undertake routine performance analysis of services, preparing reports as required.

To assist in the development of specialty specific monitoring arrangements as and when required.

To support the development, implementation and monitoring of performance indicators and priorities, to evaluate performance in line with priorities.

To undertake and analyse profiling of patient activity and support the measurement strategies of programmes of work relevant to the department.

Information Management

To understand fully the operation of information systems within the University Health Board that are relevant to improvement and the associated flows of information.

To develop measurement plans for improvement programmes and ensure that appropriate data is available to teams regularly in a format they can use.

Develop and monitor project charters will require sound analytical judgments, which require the analysis interpretation and comparison of a range of options ensuring that they are consistent with the agreed project scope.

Management Support

To work flexibly in order to deliver the QI strategy and vision, to offer support to other colleagues including cover in times of absence.

To attend regular Senior Management meetings, providing support and information as required, ensuring action points are followed through to ensure completion.

To present performance data and progress to clinicians and senior managers at a range of meetings and forums.

Project Management

To assist and where appropriate lead projects, providing regular update reports on the progress of work.

To obtain benchmarking and research information for specific purposes, interpreting and actioning this as required.

Ensure teams and stakeholders have effective opportunities to contribute to improvement and change.

Managing conflicting priorities between stakeholders and QI teams' capacity.

Oversee project administration.

Working with Others

Build effective relationships with medical, nursing, allied health professionals, operational staff and the corporate teams in relation to QI.

Act as advocate for the application of QI methodology to achieve service change and to contribute to efforts to build the will for improvement at all levels.

Maintain excellent communication at all times between project teams, project sponsors and the Quality Improvement Team.

Inform and involve patients and families in improvement projects by capturing their experience and working together to ensure these are reflected in project outcomes.

Excellent communication skills, with the ability to communicate effectively with a variety of audiences in a variety of ways.

Ability to develop and maintain effective working relationships with Project Teams.


The post holder is expected to work autonomously on a daily basis, will exercise a high degree of personal initiative in carrying out their duties and will report to the Improvement Lead for discussion and direction.

There is a regular requirement to travel between NHS and other sites often with limited time between meetings.

Frequent VDU use is required for this post in order to produce complex reports and analysis to support decision making.

Person Specification



  • A relevant qualification in Improvement methodology.
  • Evidence of continuing professional development.



  • Knowledge of specific area, acquired through Degree or equivalent experience or training in an Improvement role
  • Experience of managing /supervising staff.
  • Experience of Quality Improvement, project management, service transformation or remodelling of services.
  • Experience of developing and delivering training.
  • Experience of delivering presentations.


  • Knowledge of records management
  • Experience of financial planning and monitoring.



  • Good written and verbal communication skills with all levels of staff including report writing and presentation of information.
  • Good IT Skills including ability to use applications in Microsoft 365. Ability to effectively use Word processing, Excel, PowerPoint and Outlook
  • Ability to devise project plans and work programmes, working independently and as part of a team inc the ability to manage multiple projects simultaneously
  • Ability to establish good working relationships at all levels of the organisation.


  • Ability to demonstrate discretion and diplomancy



  • Welsh Speaker (Level 1) or willingness to work towards achieving this level
  • Ability to prioritise conflicting workloads in the face of competing demands e.g. Change in priority.
  • Ability to analyse complex problems and deliver practical and workable solutions to address them.

Employer details

Employer name

Cwm Taf Morgannwg University Health Board


Royal Glamorgan Hospital



CF72 8XR

Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert