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Service Manager - MSHOP

Hertfordshire Partnership University NHS Foundation Trust
Welwyn Garden City
£58,972 to £68,525 per annum pro rata + 5% of basic salary, min £1,192 - max £2,011
Closing date
5 Jun 2024

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Other Health Profession
Band 8B
Contract Type
Full Time
Service Manager - Acute and Urgent Care Division

We are looking to appoint an exceptional leader with a significant level of operational management experience in health or social care, to take the role of Service Manager (8B) within Older Adults Inpatient Services.

This is an exciting opportunity for an enthusiastic, dedicated, compassionate leader to join our leadership team in Specialist Services Division.

The post holders will have a proven track record in operational leadership and should have the ability to lead by example, motivate and empowerothers and will play a fundamental role in ensuring effective outcomes and high quality care for those accessing older adults mental health services inHertfordshire.

By inspiring a culture of high performance and continuous quality improvement in teams, the post holder will ensure the sustainedprovision of high quality services and standards for our service users, their carers and families.

Main duties of the job

The successful candidate will:
  • develop new ways of working
  • be a strong leader to help us achieve our vision
  • have demonstrable management experience within the NHS or related fields
  • have significant experience of working with clinicians and multi-disciplinary teams to achieve service improvement
  • contribute to the overall strategic direction and delivery of older adults mental health services within the county as a whole
  • be required to work both independently, using initiative, and alongside professional leads, clinical colleagues, Trust seniormanagers and key partner organisations.

For an informal chat/visit, please contact Stuart McDonald Head of Service,

About us

HPFT is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it.

Job description

Job responsibilities

To manage Wren Ward, Logandene, Seward Lodge, Lambourn Grove, Elizabeth Court and the Out of Hours Clinical Leads within the Division.

Manage the service in close consultation with and under the direction of the service line Clinical Lead.

Support the development of the Clinical Services Strategy and annual business plan for the service.

Ensure patient safety and service quality excellence within the service.

Deliver agreed performance targets within the service.

Support the Trusts strategy to continuously develop the inpatient teams capabilities.

Work with corporate colleagues to secure the management information requirements necessary for the effective management of the service.

Manage both direct and indirect costs and overheads relating to the service.

Understand the local and wider health economy in which the service operates.

Identify and exploit new business and service development opportunities regarding the service.

Maximise income streams and manage costs in relation to levels of available income.

Work in a multi-disciplinary way with operational leads and colleagues to manage and deliver clinically safe and effective services.

Achieve earned autonomy and freedoms for the service in accordance with the Trusts management policies by demonstrating sustained service management capability and excellent levels of performance.

Work flexibly to support the achievement of the divisions strategic agenda and provide cover in times of absence.

Participate in the Trust out of hours Second on Call rota

For a More in-depth Person and Job Description please read attached before applying

Person Specification



  • First degree/relevant qualification in clinical or social care
  • Master's Degree or career experience equivalent


  • Registration with relevant professional body, e.g. HPC, GSCC, GMC etc
  • Additional qualifications in management



  • Significant health and/or social care experience at senior management level in any relevant discipline
  • Significant experience of clinical governance and quality assurance processes
  • Demonstrable experience of risk management, clinical audit, clinical effectiveness and information governance processes
  • Experience of project planning and service development


  • Experience as a service user and / or carer
  • Experience of research governance processes



  • Understanding of current government and health and social care strategy and policy in respect of integrated governance and quality standards
  • Specialist knowledge of mental health/learning disability quality and clinical governance processes
  • Good interpersonal and influencing skills.
  • Accomplished IT skills
  • Excellent communication and presentation skills
  • Accomplished report writing skills
  • Accomplished negotiator
  • Understanding of the national public service modernisation agenda
  • Capacity for lateral thought
  • Data processing skills


  • Change management skills

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust


Rosanne House


Welwyn Garden City


Any attachments will be accessible after you click to apply.


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