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Office Manager

The Royal Orthopaedic Hospital NHS Foundation Trust
£28,407 to £34,581 per annum, pro rata if part-time.
Closing date
23 May 2024

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Other Health Profession
Band 5
Contract Type
Full Time
The post holder will undertake a line management and leadership role for the A& C support staff across Theatres, Anaesthetics, ADCU and HDU.

The post holder will be a key member of the management team and will undertake corporate roles and responsibilities in accordance with the grade and nature of the post.

Main duties of the job

To ensure maximum productivity and efficiency in secretarial & administration working practices and in the provision of a high-quality service for patients.

Other key responsibilities include supporting the management team with all relevant operational, human resource and other Trust/local policies/procedures, to ensure the day-to-day management of departmentalperformance.

About us

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

Job description

Job responsibilities

Below are key duties and responsibilities. Please see attached Job.

To plan the day-to-day workload and to ensure the workload is carried out efficiently within the required timescales, dependant on the ever-changing needs of the service. To plan and organise staff rotas and annual leave. To actively participate at Senior Management meetings and be part of strategic and organisation plans in order to deliver services within recognised frameworks to ensure a fully coordinated and supportive administrative team for the service/department. To adhere to standards for record keeping, maintaining accurate records of interventions and activities. To hold regular team meetings, conduct regular 1:1s, participate inadministrative team meetings, service development meetings and any other relevant meetings as required. Prioritise all incoming work on a daily basis with responsibility for making informed decisions and/or responding independently where appropriate to effectively address and action urgent/important issues/queries. The post holder will use personal initiative in the referral of issues to Clinical Services Manager and Clinical Services Support Manager. Identify all possible opportunities to anticipate, support and streamline the administrative work and responsibilities of the clinical team. To maintain confidentiality and manage information sensitively, demonstrate discretion and respect when communicating with patients, colleagues and others. To deal with complex information and ensure team members are aware of any issues . To identify training and development needs of the administration team. To line manage the administration team including sickness absence, appraisals etc. Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department. To implement and maintain excellent standards of practice and regularly evaluate these. To generate and update statistical and management information including reports as and when required. To prioritise the demands of the team, managing frequent disruptions and conflicting priorities. To maintain a professional and confidential approach to work at all times. To analyse and promptly respond to problems or queries as required. To be able to identify risks within the department and escalate as appropriate. To ensure protocols and guidelines are developed and adhered to. To assist with the collection and provision of statistical data as required. To lead on the teams administrative systems and processes and implement improvements to the service on an on-going basis. Ability to make decisions and take actions relating to enquiries/complaints etc. Ability to recognise situations that should be escalated to the appropriate persons. Maintain stock control such as stationery, equipment and uniforms. Responsible for signing off time sheets for temporary/agency staff. To be responsible for ensuring cost effectiveness is adhered to all times and that all spending against both pay and non-pay budgets is justified.

Person Specification



  • GCSE English and Maths at Grade C or above (or equivalent qualification)
  • RSA Level 3 or equivalent experience


  • NVQ Level 4 Management certificate or equivalent



  • Experience as a senior secretary/administrator
  • Ability to use software packages including word, Excel, PowerPoint
  • Experience of working in the NHS


  • Experience of dealing with Customers/Public



  • Able to prioritise tasks and work on own initiative
  • Ability to lead and motivate a team of staff
  • Ability to supervise, manager and deliver training
  • Ability to operationally line manage staff

Employer details

Employer name

The Royal Orthopaedic Hospital NHS Foundation Trust


The Royal Orthopaedic Hospital

Bristol Rd South


B31 2AP

Any attachments will be accessible after you click to apply.


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