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Ophthalmology Booking Manager

East and North Herts NHS Trust
£28,407 to £34,581 Per annum
Closing date
30 May 2024

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Other Health Profession
Band 5
Full Time
We are recruiting for an Ophthalmology Booking manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will be part of the operational team and will be managing the Waiting List team and Ophthalmology Medical Secretaries.

You will support the Service Co-ordinator, Service Manager and General Manager in the management of all aspects of the services and performance management.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

You will organise the theatre utilisation and attend relevant meetings.

Be directly responsible for the management, performance and co-ordination of waiting list staff and medical secretaries.

Work unsupervised and act independently to manage own workload, referring to the service co-coordinator when necessary.

To innovate more effective systems to benefit the department and the Trust.

To deputise for the service co-coordinator as required.

Lead for Referral to Treatment (RTT) performance for both admitted and non-admitted and highlight any patients who will be over 52 weeks to the Service Co-ordinator.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen

Job description

Job responsibilities

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role

Person Specification



  • Degree or relevant experience
  • GCSE or equivalent
  • Literate and Numerate
  • Keyboard Skills
  • Computer Literate


  • GCSE or equivalent
  • Good General Education

Previous Experience


  • Evidence of experience in a Supervisory/Team Leader role
  • Ability to modify, structure, maintain and present data and information using Email,Microsoft,Word and Excel


  • Experience in dealing with general public in a supervisory role
  • Experience of iPM PAS - Patient Administration System and CIPTS - Theatres System
  • Experience of NHS booking processes
  • Experience of capacity and demand
  • Experience of NHS information systems
  • Has undertaken Effective Supervisors Programme or similar
  • Experience of undertaking staff appraisals and managing staff sickness/absence

Employer details

Employer name

East and North Herts NHS Trust


Lister Hospital

Coreys Mill Lane



Any attachments will be accessible after you click to apply.


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