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Nottinghamshire Healthcare NHS Foundation Trust
£35,392 to £42,618 per annum (pro rata for part time)
Closing date
27 May 2024

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Other Health Profession
Band 6
Contract Type
Full Time
An exciting opportunity has arisen for a Band 6 Clinician to join the newly formed Clinical Access Line. The Clinical Access Line is a new service, that is central to the delivery of the 111 Mental health option national requirement. NHS England require all trusts to have a '24/7 open access telephone lines for urgent NHS mental health support, advice and triage, and through which people of all ages can access the NHS mental health pathway/further support if needed' By April 2024.

You will be part of a team that consists of qualified Clinicians who are knowledgeable about different services and options and you will be supported by a Clinical lead on each shift.

Alongside this, there will be recovery workers who will be taking initial calls and directing them to the most appropriate service to meet their needs. The team will also provide advice and guidance through a triage process where the urgency of care required is assessed and signposted accordingly. Relevant training will be provided upon successful recruitment to the post.

This post is eligible for a Golden Hello payment of �2,750 for new starters who are external to the Trust. This is payable in 3 instalments over a 2 year period. This payment is only eligible to new starters who do not already hold a contract of employment with the Trust. This post also includes paid enhancements for unsocial hours working weekends and bank holidays.

Main duties of the job

We are seeking enthusiastic and experienced Band 6 Mental Health clinicians to provide clinical assessment, triage and signposting to citizens of all ages in a mental health crisis.

You will be an experienced Clinician and will have proven post qualification experience .You will have a sound knowledge of risk assessment and demonstrate sound evidenced based practice. Past experience of working in a crisis team or community setting will be advantageous.

This is an exciting new service the post holder will be expected to support the development of the service.

About us

Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons. As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health. We are committed to flexible and agile working, including the opportunity to join our bank. Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team. We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust. If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you! #TeamNottsHC

Job description

Job responsibilities

The access line will provide one number for support and referrals to secondary mental health crisis services within Nottingham and Nottinghamshire and will include all ages.

To support and supervise recovery workers taking calls and to assist in making appropriate decisions of signposting.

To complete triage assessments of more complex calls using a triage tool to assess the urgency of care that is required.

To be able to work alongside partnership agencies and services such as EMAS services and street triage as well as the crisis resolution teams.

To demonstrate expertise in analysing and reflecting upon their own clinical practice and that of others in all aspects of care given to patients in crisis and their families/carers.

To work effectively with colleagues from other disciplines as appropriate throughout the assessment and treatment process.

To have highly developed report writing skills and be able to make appropriate referrals to other services.

Be responsible for providing and receiving highly complex, sensitive distressing and emotional information in relation to health issues.

Developed knowledge of safeguarding procedure and experience in how to manage these situations including advising colleagues where necessary.

To work within professional and ethical frameworks established by national bodies such as the Department of health and the NMC

Person Specification



  • Professional qualification in Mental Health Nursing or Occupational Therapy, at Diploma or degree level
  • Evidence of learning and development post qualification



  • Relevant post registration experience in adult mental health.
  • Experience of multi-disciplinary working
  • Experience of working in acute mental health care
  • Competency in completing comprehensive mental health assessments and assessments of risk.
  • Experience in the development of robust care plans and risk management plans
  • Understanding of responsibilities in relation to the mental health act, mental capacity act, CPA, and safeguarding
  • Competency in meeting the expected performance and data quality targets for the role in a timely manner and an understanding of the importance of this.


  • Experience of working in a community based, mental health team.
  • Experience of crisis management
  • Managerial/clinical leadership skills
  • Experience of managing a duty system
  • Experience of delegation of clinical tasks and management of team diary

Values and Behaviours


  • All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
  • All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Physical Requirements


  • Has the physical ability to perform the full range of duties



  • Qualification in mentorship/education of students appropriate to professional qualification



  • Knowledge of comprehensive mental health assessments
  • Current knowledge and understanding of acute mental health needs and an ability to demonstrate clinical competence.
  • Able to clearly evidence knowledge of effective assessment risk and of risk management

Employer details

Employer name

Nottinghamshire Healthcare NHS Foundation Trust


Highbury Hospital

Highbury Road



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Clinical Access Line

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