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Operational Business Manager

Bolton NHS Foundation Trust
£58,972 to £68,525 a year pa
Closing date
29 May 2024

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Other Health Profession
Band 8B
Contract Type
Full Time
In the Operational Business Manager role you will be required to work in partnership with our Clinical Leads and experienced departmental teams to provide both operational management and strategic direction. You will have the autonomy to generate ideas in improving your services. Reporting to the Deputy Divisional Director of Operations, Acute Adult Care you will be a key and integral member of the senior management team.

Your working partnerships will be with clinical and non-clinical colleagues and will aim to provide the best possible experience to our patients and their families whilst at the same time meeting performance standards and targets.

Main duties of the job

Performance and Information

The Operational Business Manager will work with the Clinical Leads and Matrons to seek to ensure that the operational area is productive, efficient and viable in its own right.

In support of this objective ensure that decision making within the service area is informed by an agreed range of key performance indicators (KPIs) and business information which demonstrate the performance of the unit in terms of:
  • Quality of clinical outcome
  • Income
  • Expenditure
  • Human Resources
  • Access times

To ensure that the operational area delivers nationally and locally contractually determined standards of access to healthcare on a consistent basis, including (but not limited to):
  • 18 week wait referral to treatment
  • Cancer service access standards
  • Management of length of stay and stranded patients
  • A& E four hour standard

Respond to information provided taking appropriate action to immediately rectify and address any deficiency in capacity.

To interpret policies and initiate the appropriate action within the relevant services.

Provide advice to the Deputy Divisional Director around waiting time performance indicators for their services.

To ensure that the service areas Directory of Services is kept up to date and accurately reflects the range of services offered.

To share performance information with the lead clinicians, teams and individuals through appropriate methods of communication.

About us

Remember when we said we were a high performing Trust? Here is why....

Bolton NHS Foundation Trust is an integrated provider of acute, intermediate, and community health care. We work alongside and in partnership with primary care to provide services (rated 'Good' in our last CQC inspection) to 275,000 people living in Bolton.

Our Trust is one of the few in the country to deliver a financial surplus over a number of years, whilst also providing and sustaining high quality clinical services. Financial and clinical stability is important as it gives us the scope to drive our services forward and innovate.

The last Staff Survey results shows that we are the best performing acute Trust in Greater Manchester for Quality of Care, Staff Morale & Staff Engagement. The fact that this is direct feedback from our staff makes us very proud.

Job description

Job responsibilities

The Operational Business Manager will be required to deputise for the Deputy Divisional Director and Head of Urgent Care

The post holder will be required to develop, implement and monitor recovery plans in line with national and locally agreed Urgent and Emergency Care standards. They will be required to introduce and put in practice new or revised policies in defined areas of responsibility.

Take a lead in capacity management/planning, devising activity planning models and liaising with the wider multidisciplinary team to ensure delivery of the Directorate activity plans.

You will be conversant with the full range of ED performance targets and be able to manage a full range of data sets for the Emergency Department, Acute Medical Unit, Ambulatory Care Unit and Urgent Treatment Centre and present these in a formal setting.

Work closely with the Clinical Lead and Nursing teams to ensure a robust 24/7 Medical rota is in place in line with financial recovery plans.

Regularly review capacity to ensure we have sufficient levels to deliver the best possible experience to patients.

Provide general managerial advice and guidance throughout areas of responsibility.

Decide how best to achieve expected results within areas of responsibility using significant discretion within defined parameters.

Prioritise and plan an unpredictable workload with frequent interruptions, ensuring deadlines are met within agreed timescales and where there is a frequent requirement for concentration.

Person Specification



  • Educated to Masters or equivalent relevant experience at senior level in a complex NHS organisation.
  • Evidence of continuing professional development


  • Masters MSc./MBA or equivalent relevant experience.
  • Management/business-related qualification Prince 2 Practitioner.



  • Experience of implementation and accountability for policies and procedures over large areas of responsibility.
  • Human Resources Management experience in an appropriate management role within a healthcare-related setting.
  • Experience in providing and receiving highly complex, confidential and sensitive information.
  • Evidence of leadership and accountability for performance management.
  • Evidence of writing complex business, local delivery and strategic plans within the NHS.
  • Experience of working closely and effectively with Divisional and Departmental teams.


  • Experience in managing complex change to services over a wide healthcare environment, to incorporate the National agenda for modernisation and service improvement.
  • Experience of supporting the management of medical staff including rota management and job planning.



  • Excellent HR, communication, analytical interpretive, financial and conflict management skills.
  • Ability to make decisions, and implement changes to services, following details analysis, interpretation and synthesis of data and statistics.
  • Evidence of previous record of collaborative working across a wider health/social care economy.


  • Experience with handling significant financial budgets and Cost Improvement Plans.
  • Business management skills.



  • In-depth, up-to-date knowledge of the NHS and Health Service Management, with evidence at degree or Masters level (or equivalent).
  • Clear understanding and experience of working to high performance management standards.


  • Detailed knowledge of pertinent issues within the wider NHS.

Employer details

Employer name

Bolton NHS Foundation Trust


Bolton NHS Foundation Trust

Minerva Road



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