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Operational Support Officer

Gateshead Health NHS Foundation Trust
£28,407 to £34,581 per annum
Closing date
29 May 2024

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Other Health Profession
Band 5
Contract Type
Full Time
An exciting opportunity has arisen for Operational Support Officers to join the North East Bowel Cancer Screening Programme Hub which supports Bowel Cancer Screening Services for a population of 8.85 million.

As a competent administrator and supervisor the post holder will support the Bowel Cancer Screening Management Team in leading and managing the day-to-day co-ordination of the team, duties will include staff supervision and co-ordination of all Hub Functions, which includes liaison with screening centres, analytical testing and reporting of returned faecal samples, acting as a point of contact on the national Freephone helpline, as well as helping in the significant quantities of outgoing mail (invitations, reminders, test packs and results) using bespoke software and complex mailroom equipment as part of the call and re-call of the national programme.

As Operational Support Officer the post holder will support the expanding scope of services the North East Bowel Cancer Screening Programme Hub provides, including Lynch surveillance, BCSP age extension, projects that support equity of access, and new research and development initiatives. The post holder will also play an important role in the monitoring of processes within the BCSP to ensure the Hub maintains high standards which are compliant with both the United Kingdom Accreditation Service (UKAS) and the Screening Quality Assurance Service (SQAS).

Main duties of the job

The post-holder will work as part of the integrated administrative and laboratory based team, working to meet the national targets and standards set by the NHS Bowel Cancer Screening Programme (NHS BCSP).

Refer to full job description for main duties of the role.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job description

Job responsibilities

Please refer to the attached job description and personal specification which detains the main responsibilities and requirements for this post.

Person Specification

Qualifications and Experience


  • Working towards Certificate/Diploma level 5 or equivalent
  • Demonstrated knowledge/skills of Admin/Clerical functions
  • Demonstrated office management/supervisory experience


  • Admin/Office management/supervision experience
  • Knowledge of QMS.
  • Data entry/laboratory experience



  • knowledge of Admin functions


  • Admin/Office management/supervision experience

Employer details

Employer name

Gateshead Health NHS Foundation Trust


Gateshead Health NHS Foundation Trust, Queen Elizabeth Hospital

Sheriff Hill



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