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Programme Officer - Mental Health Access & Demand

Central and North West London NHS Foundation Trust
£40,701 to £48,054 a year pa inc HCAS
Closing date
11 Jun 2024

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Mental health
Band 6
Full Time
Brent Integrated Care Partnership has a number of exciting opportunities available, supporting the borough based partnership to deliver its objectives in a changing and evolving health and care landscape. We have 11 roles available, hosted by CNWL but working as part of a wider partnership of health and care organisations in Brent.

About the Roles

Most of the roles available are being advertised on a permanent basis, but others are being advertised on a fixed term 12-month basis, due to changing needs within the organisation over time. The current roles are available on trac jobs are below with reference numbers

333-J-M-0181 - Head of Neighbourhoods and Integration - Band 8C

333-J-M-0182 - Delivery Officer x 2 - Band 5

333-J-M-0183 - Primary Care Workforce Manager - Band 7

333-J-M-0184 - Director of Systems Improvement and Delivery (band 9)

333-J-M-0185 - Programme Manager - Community Services and Long-Term Conditions (Band 8a)

333-J-M-0186 - Senior Programme Officer - Mental Health (Band 7)

333-J-M-0187 - Senior Programme Officer - Enabler Workstreams

333-J-M-0189 - Executive Assistant to the Managing Director of the ICP - Band 5

333-J-M-0188 - Project Officer - Children's Workstreams (Band 6)

Main duties of the job

The purpose of this post will be to work with the programme director and programme managers within an established health and care partnership to contribute to the delivery of a far reaching change programme across mental health services, adult social care and the voluntary sector.

The programme will have a particular focus on access and demand. You will work to improve the delivery of operational services, processes and systems. Supporting and involving operational managers in the delivery of a transformation programme that improves the performance against key system metrics and outcomes for people who use mental health/ adult social care services.

The role will take a lead role on developing robust processes and procedures and ensure that information on good practice and organisational learning is widely available. It will also take a lead role in improving the quality of the service and delivering agreed operational improvements in the department and with partner agencies and other stakeholders to secure the continuous development, improvement, efficiency and success within areas of adult social care and mental health services

About us

Brent Integrated Care Partnership(Brent ICP) brings together health and care organisations from across the borough. It aims to work collaboratively with all the health, care and wellbeing organisations that serve the community of Brent.

The partnership includes:

Brent Council

London North West University Healthcare NHS Trust

Healthwatch Brent

Central London Community Healthcare NHS Trust

Central and North West London NHS Foundation Trust

North West London ICB/ ICS

The ICP is dedicated to improving the health and wellbeing of residents and is committed to working with all of our diverse communities to ensure everyone's needs are met.

We aim to place the resident at the heart of health and care services in order to tackle health inequalities together - working as equal partners and with a collective goal to improve the wellbeing of everyone in Brent.

Because we want the roles to be available to people from a range of different professional backgrounds, these roles are being advertised in CNWL and at Brent Council. The roles will be based at Brent Civic Centre in Wembley, and will involve 3 days working in the office per week, with home working available for the other days.

Job description

Job responsibilities


Need something on key relationships here

Service Improvement
  • Lead and take accountability for the delivery of projects related to service improvement within mental health and adult social care this will include for example service specific areas of focus such as access and demand, communications relating to mental health awareness, promotion of Talking Therapies and delivery of the Brent business case for rollout into NW10 and NW2 postcodes.
  • To embed workforce change into all improvement initiatives, supporting managers to identify and source appropriate OD & LD interventions.
  • Oversee the production of programme documentation, including programme plans and reporting templates, including documentation for relevant committees and working groups.
  • Lead research into additional external sources of funding to support the transformation objectives aligned to the programme
  • Develop and implement practical ways of improving the quality and speed of communications from the programme to providers, staff and wider partners.
  • Ensure that methods of measurement and KPIs for the programme are established and maintained, and to contribute to the wider system-level dashboard development work being undertaken by the Head of Health Evidence and Insight.

  • Person Specification

    Education and Qualifications


    • Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area Further training or significant experience in project management, financial management or supporting change management processes
    • Experience and understanding of evaluating and measuring the performance of health services. Experience in communications and stakeholder management


    • Comprehensive knowledge of project management and/or health information systems development
    • Workforce development knowledge and experience
    • Working knowledge of Microsoft Project ECDL
    • Previous experience in similar role in public sector
    • A good understanding of the health and social care environment and roles and responsibilities within it



    • Working collaboratively across organisational boundaries to drive sustainable continuous service improvement
    • Supporting effective delivery of service/business plans to meet performance targets, managing and mitigating risk
    • Developing practical, innovative and creative approaches to service improvement securing ownership and commitment to key objectives across professional staff teams and building capacity and capability to deliver
    • Working effectively with stakeholders and partners and building positive cross sector relationships in support of key objectives
    • Experience in adult social care, health or transformation development work

    Employer details

    Employer name

    Central and North West London NHS Foundation Trust


    Brent Civic Centre


    HA9 0FJ

    Any attachments will be accessible after you click to apply.


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