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Meet & Greet/Wayfinding Volunteer - Aintree Site

Employer
Liverpool University Hospitals NHS Foundation Trust
Location
Liverpool
Salary
Depending on experience
Closing date
22 May 2024

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Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are looking for volunteers at Aintree Hospital.

Main duties of the job

As a Meet & Greet/Wayfinding Volunteer, your duties will be varied and extensive including:
  • Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
  • Give directions to patients and visitors as they arrive on site and escort those who need additional support to their destination.
  • Support patients and visitors with infection control guidance and PPE (personal protective equipment.) - Asking them to wear a face covering, gel their hands and follow social distancing guidelines.
  • Replenish the hospitals PPE stations and alert the volunteer office if you have ran out of supplies.
  • Collecting and delivering miscellaneous items between departments as request by the volunteer office.
  • Support the hospital in obtaining feedback from patients and their families on their experience.
  • Completing basic tasks and assisting patients within the Volunteer Role Boundaries.
  • Providing companionship and reassurance to patients who are waiting to be collected from hospital via ambulance.
  • Acting as an alerter to escalate any concerns/issues to the reception team.


About us

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook - Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Job description

Job responsibilities

As a Meet & Greet/Wayfinding Volunteer, your duties will be varied and extensive including:
  • Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
  • Give directions to patients and visitors as they arrive on site and escort those who need additional support to their destination.
  • Support patients and visitors with infection control guidance and PPE (personal protective equipment.) Asking them to wear a face covering, gel their hands and follow social distancing guidelines.
  • Replenish the hospitals PPE stations and alert the volunteer office if you have ran out of supplies.
  • Collecting and delivering miscellaneous items between departments as request by the volunteer office.
  • Support the hospital in obtaining feedback from patients and their families on their experience.
  • Completing basic tasks and assisting patients within the Volunteer Role Boundaries.
  • Providing companionship and reassurance to patients who are waiting to be collected from hospital via ambulance.
  • Acting as an alerter to escalate any concerns/issues to the reception team.


Person Specification

Personal Specification

Essential

  • Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
  • To be able to give clear and concise directions
  • To be reliable, honest and punctual
  • Ability to communicate with all groups or people and work on your own or as part of a team.
  • To be able to work within role and organisational boundaries.
  • To embody the Trust Values.
  • To exercise confidentiality and discretion
  • Can provide a minimum of 3 hours per week for a minimum of 6 months


Desirable

  • Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.


Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool University Hospitals - Aintree Site

Aintree House, Longmoor Lane

Liverpool

L9 7AL

Any attachments will be accessible after you click to apply.

287-VOL-8-24

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