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Service Delivery Manager (Managed Practices)

Hywel Dda University Health Board
£44,398 to £50,807 per annum, pro rata
Closing date
3 Jun 2024

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Other Health Profession
Band 7
Contract Type
Full Time
This is a key role in the delivery of General Medical Services to those patients that are registered with a Health Board Managed Practice. The post holder will need to demonstrate a track record in delivery of safe and effective patient care, team management and excellent organisational skills with an ambition to drive service change and modernisation that ensures that the Managed Practice is working to national and local policies as well as adhering to the terms of the Unified GMS contract.

Main duties of the job

The post holder will have a designated Managed Practice for which they have operational and managerial responsibility, however they will also hold a lead area of expertise which will extend across all of the Health Board Managed Practices:- Finance, budgets and premises- Governance and Concerns- Enhanced Services Commissioning and Claiming- Human Resources

The post holder will be expected to work from other Health Board Managed Practices as dictated by service needs and pressures.

About us

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:o Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest o Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire Tregaron, Aberaeron and Cardigan in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire o 48 general practices (six of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres o Numerous locations providing mental health and learning disabilities services o Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales

Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 17/06/2024

Person Specification

Qualifications and Knowledge


  • Educated to Masters degree level, or equivalent level of knowledge gained through experience
  • Continuous Professional Development


  • ECDL
  • Practice Manager Qualification



  • Extensive NHS Management experience
  • Experience of working with primary care general medical practices
  • Experience of budget setting and monitoring financial position
  • Experience of providing and receiving highly complex, sensitive and contentious information
  • Experience of developing and implementing strategic plans
  • Experience of working in partnership with other organisations
  • Experience of managing staff and team working


  • Experienced NHS Business Manager

Language Skills


  • Welsh Speaker (level 1)

Employer details

Employer name

Hywel Dda University Health Board


Tenby Surgery


SA70 8AG

Any attachments will be accessible after you click to apply.


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