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On Site IT Engineer (Deployment)

Employer
Chelsea and Westminster Hospital NHS Foundation Trust
Location
London
Salary
£34,089 to £41,498 per annum including HCAS
Closing date
21 May 2024

View more

Profession
Other Health Profession
Grade
Band 5
Hours
Full Time
On-Site IT Engineer (Deployment)

We are seeking highly motivated and skilled site IT engineer to join our IT Digital Operations team. Providing on-site IT support for a programme of deploying replacement hardware for end-of-life devices, and the management of ad-hoc new hardware requests from departments across the Trust locations.

The IT Digital Operations team is part of the IT Department within the Chelsea & Westminster Hospital NHS Foundation Trust.

The teams provides end-user IT support to staff across the Trust and it consists of the Service Desk team, Desktop build & Virtualisation team and the site engineering teams (in which this role sits).

We provide services Monday - Friday 08:00-18:00 with a out of hours service for major or critical incidents.

Main duties of the job

  • Responsible for identifying and managing the rolling replacement of end-of-life IT hardware within the Trust.
  • Manage workload of roll-out schedule and any service desk tickets assigned to Onsite Build team.
  • Maintain up to date documentation and inventory of PC and end user devices.
  • Ensure replacement devices are configured with the required software for the device it's replacing.
  • Image 'Refresh' and ad-hoc ordered hardware with the Trust's standard image.
  • Receipt hardware deliveries and secure storage of 'refresh' and ad-hoc hardware.
  • Provide technical IT support services for end-user IT devices.
  • Organise and run Laptop Clinics for remote workers to attend for upgrades or replacement of their issued Trust-owned hardware.
  • Investigate and resolve end user device issues for Windows OS devices.
  • Ensure all equipment disposal complies with Trust policy and cyber security standards.
  • Maintain an effective working relations with all stakeholders.


About us

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.

Job description

Job responsibilities

Working as the on-site deployment engineer you will support the programme of work to refresh and maintain end-user IT equipment across all site locations. You will act as the deployment engineer supporting the work of onsite IT support engineers at your assigned site, and also be available for outreach site support on a regular basis (currently Hammersmith Broadway and Dean Street).

You will act as the co-ordinator of the hardware refresh schedules at your assigned sites. You will be responsible for receipting deliveries, imaging, liaising with operational leads for the deployment of new IT devices, the associated IT asset management, ad-hoc department/office move support and installing any necessary approved software.

In addition, the post holders will organise Laptop clinics for remote working staff to book appointments for mobile hardware replacements.

You will manage a request queue on the ITSM toolset, for the fulfilment of new hardware orders placed by departments across the Trust.

Working with wider teams within the IT Department you will ensure that devices deployed as part of the hardware refresh programme are configured to meet the operational requirements of the department in which they are to be used.

The post holder will be expected to have knowledge of acute hospital care and data flow. Experience in the end-user support either on-site or remotely is a requirement.

These posts will be based at either of the two main Hospital sites of Chelsea & Westminster Hospital, SW10 9NH or West Middlesex University Hospital TW7 6AF. However, the post holders will be required to provide on-site support across all Trust sites.

Person Specification

Education and Qualifications

Essential

  • IT related Degree level qualification or relevant technical experience supporting a large PC estate across multiple sites
  • ITIL Foundation Certificate
  • Microsoft Windows 10 accredited qualifications


Desirable

  • Apple/Android Mobile Device support accredited qualifications
  • Microsoft MCP / MCTS for previous Windows releases


Experience

Essential

  • Experience working in an environment with a high dependency on PC estate
  • Experience supporting end user devices across multiple sites within an organisation
  • Experience of deploying software and/or imaging PC devices through Microsoft Endpoint SCCM (Systems Centre Configuration Manager) similar WDS platform


Desirable

  • Experience of applying ITIL to IT Service Management working environment
  • Experience of managing mobile devices through Microsoft InTune or similar MDM platform
  • NHS Operational Experience


Project Management

Essential

  • Able to demonstrate an ability to prioritise conflicting project demands - from example to be given


Desirable

  • Explain considerations for large scale hardware deployments and/or site/office moves


Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

Chelsea & Westminster Hospital NHS Foundation Trust sites

369 Fulham Road

London

SW10 9NH

Any attachments will be accessible after you click to apply.

289-CR-1566

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