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Apprentice Ward Clerk

Norfolk and Norwich University Hospital
£8,092 per annum, £180.38 per week
Closing date
30 May 2024

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14 month Fixed Term Contract - Apprenticeship

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.

You will be enrolled with a local education provider and will be required to complete your Level 2 Customer Service Practitioner Apprenticeship Standard qualification within the duration of the placement.

Working as part of the Emergency Surgical Assessment team you would be integral to the care the Norfolk and Norwich University Hospital provides to its patients. EAUS is a complex environment, treating patients with a wide range of conditions. You would be working as part of the front of house team, taking calls, directing patients, using your IT knowledge and excellent decision making skills to help the clinical team deliver our hospital's PRIDE values. EAUS is an exceptionally busy and fast paced environment at all times.

Main duties of the job

We recommend an informal visit to see our unit and discuss the role please contact us on the telephone number below to arrange.

To work with all members of the clinical team within the multidisciplinary framework. The Ward Clerical Officer is an essential part of the team, helping to streamline the work of the unit, support and help all members of the team to provide a quality service.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.

When completing the application form please, ensure that you explain in the supporting information section how you meet the Essential Criteria in the Job Specification.

Eligibility Criteria

All applicants must be:
  • Aged 16+
  • Resident in the UK/EEA for the last three consecutive years
  • Must not have a qualification in a similar subject at the same level or above
  • Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications and Skills Required:
  • Good general standard of education
  • 4 GCSE's at Grade D/3 or above (or equivalent)
  • Good standard of literacy and numeracy
  • Good communication and interpersonal skills
  • Good IT skills

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N& N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job description

Job responsibilities

  • Liaise with all Wards/Departments/Staff as and when required, arranging tests and transfers as required.
  • Greet and direct all visitors, e.g. patients, patients relatives, GPs, chaplains and representatives to the appropriate member of staff/patient.
  • Answer the telephone and deal with or refer on all incoming calls to the ward staff as appropriate.
  • Maintain admission and discharge records accurately so that they are up to date and correspond with PAS.
  • Keep the Bed State up to date (real time) on an agreed and timely basis.
  • Input accurate and timely data onto the PAS system, ie patients admitted, transferred, discharged from the ward.
  • Assist in the recording of patients property and valuables whilst they are inpatients on the ward.
  • To take valuables, death certificates, validations to the Pay Office for safe keeping.
  • Liaise with nursing teams to book appropriate transport for discharge

Please see the attached job description for full details.

Person Specification



  • 4 GCSE's at D/3 or above (Ideally to include Maths and English)



  • Good communication and interpersonal skills.
  • IT skills - accurate data input.
  • Understanding of the need for confidentiality.

Attitude, aptitude


  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Employer details

Employer name

Norfolk and Norwich University Hospital


Norfolk & Norwich University Hospital

Colney Lane



Any attachments will be accessible after you click to apply.


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