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111 Mental Health Triage Service / Rapid Response Vehicle Practitioner

Southern Health NHS Foundation Trust
£35,392 to £42,618 a year Based on full time hours
Closing date
28 May 2024

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Mental health, Mental health practitioner
Band 6
Contract Type
Full Time
Are you a Mental Health Nurse or Social Worker looking for a new challenge?

As a trust we care about our staff and believe in supporting our staff to develop in their careers within Southern Health.The 111 Mental Health Triage Service launched in 2018 and covers the Hampshire area including Surrey & Borders and the Isle of Wight. The service has been recognised nationally for making a positive difference and improving outcomes for patients and is being replicated across the country. Employed by Southern Health Foundation Trust we work closely with the South-Central Ambulance Trust.

As a valued member of our Mental Health Innovation award winning team, you will be responsible for triaging, and offering support and advice to the public and health care professionals contacting 111 Mental Health Services via 111. There is also the opportunity to work on the Mental Health Rapid Response Vehicle, for this you will be paired with a paramedic and will be dispatched to jobs where it is felt that face to face Mental Health assessment is required. You will also be expected to ensure a high standard of nursing and to maintain up to date knowledge about the various groups we support.

We will welcome you with a supportive and robust induction. Supporting you to identify any gaps in your knowledge or experience, we will provide training and arrange time with various services. A generous supernumerary period is in place for this purpose.

Main duties of the job

The service is accessed when patients ring 111, they will firstly be triaged by a call handler that will determine their needs. If the person has mental health needs, they will be placed into the mental health queue whereby a mental health practitioner from our team will check their history, then call the patient back to provide support.The service supports all ages and can provide a wide range of assistance that can include listening, reassurance, brief psychological interventions as well as referral to primary and secondary services.The Mental Health Rapid Response Vehicle covers the Hampshire area including Southampton and Portsmouth. Southern Health Foundation Trust provide the nurse and South-Central Ambulance Service provide the paramedic. The role also involves working closely with other Healthcare Professionals and Hampshire Police.The MHRRV is dispatched in the same way an ambulance is, however, the Mental Health Practitioner will have the patient's details and be able to access their history and crisis plans to deliver consistent and guided support. Working alongside a paramedic the patient will be assessed to provide the most suitable intervention.The service operates across a 24hr period which involves working a rotational shift pattern and can offer flexible working.

About us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're wholeheartedly committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to integrate all our collective community, mental health, and learning disability services. Our new organisation, to be known as Hampshire and Isle of Wight NHS Foundation Trust, is set to launch in July 2024.

The transformation will happen in staggered stages Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning in early May 2024. The final combination of Southern Health and Solent Trusts is anticipated to occur in July 2024, when the new organisation will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification



  • Registered Mental Health Nurse or Social worker.
  • Registered with Professional Body.
  • Mentorship Course/ Evidence of CPD.

Employer details

Employer name

Southern Health NHS Foundation Trust


Southern House




SO21 2RU

Any attachments will be accessible after you click to apply.


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