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CAMHS Service Manager

Central and North West London NHS Foundation Trust
£66,718 to £76,271 Per Annum inc HCAS
Closing date
24 May 2024

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Mental health, Mental health nurse, CAMHS nurse
Band 8B
Contract Type
Full Time
Strategically leading and accountable for the delivery of CAMHS Early Interventions pathways.The post holder has managerial responsibility for the effective operational running of ourMental Health in Schools services and CYP Primary Care Mental Health team.

The post holder will work with the Service Director to ensure that the strategic direction defined within the service is effectively implemented at an operational level. The post holder is a member of the Senior Management Team and as such has a responsibility to participate in the management of the service and provide sound advice and guidance to the Service Director

To find out more about working in CAMHS please CLICK HERE for one of our CAMHS video.

Main duties of the job

  • To ensure staff are sufficiently trained to carry out their roles
  • To maintain safe staffing levels
  • To ensure there are safe, effective and timely interfaces with CAMHS teams and other services
  • To ensure robust triage processes are implemented in the CRP that considers risk, health,safeguarding and social care needs and signposts accordingly
  • To ensure effective performance management and professional and clinical leadership of the workforce
  • To deliver effective leadership and direction to the service
  • To ensure services are cost effective and delivered within budget
  • To lead change management in the implementation of service development strategies of the service
  • To create a culture in which innovative ideas and strategies can flourish and provide vision and inspiration to enable staff to deliver care more effectively.
  • To deliver robust financial management in line with Service Line, Divisional and Trust targets, including the realistic Cost Improvement Programmes (CIP)
  • To ensure services meet care quality and performance management standards
  • To represent CAMHS at external meetings with stakeholders as delegated by line manager

About us

We expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better.

We expect you to RESPECT everyone and acknowledge and welcome people's differences rather than ignore them or see them as problematic.

We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.

We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Job description

Job responsibilities

Policy and Service Development:

To ensure necessary systems and processes are maintained, to provide accurate reports on referrals, waiting times, demand on the service, service user experience and other key performance indicators

To ensure the referral and access team routinely considers eligibility thresholds when triaging referrals and responding to enquiries for CAMHS and has the knowledge base to signpost elsewhere where appropriate.

To participate in the strategic planning process within the Service Line, Division and Trust

To ensure that services are continually monitored, viewed and adapted to meet changing need and identified commissioning requirements

To be responsible for implementing service changes when required, ensuring effective implementation and management of agreed service changes with measurable outcomes and to agreed timescales

To ensure that systems are in place to monitor stakeholders views of services and ensure that service users: children, young people, parents and carers, relevant community organisations and other key stakeholders are involved in and influence key decisions on service development

To ensure that this service contributes fully to the development of the service line and assists in the setting of strategic objectives for the CAMHS service

To identify new business opportunities within the service and take a key role in developing new business cases

To ensure the delivery of clinical and care quality standards and objectives

To ensure the service is kept up to date with legislative and policy changes and developments

As a member of the senior management team, contribute to the establishment of new services that meet national and local requirements

To assume responsibility for further delegated areas of lead responsibility either within the

service and/or across the service line as required by the Service Director this will depend upon professional background

To work in partnership with the clinical lead to ensure the service has clear and responsive

operational policies, procedures and protocols in partnership with local providers if required.

Ensure that the teams they manage are trained and skilled in recognising potential risk and Safeguarding issues.

Ensure effective systems are in place to prevent and reduce the risk of significant harm to children and young people from abuse or other types of exploitation.

Management of Resources:

Ensuring the directory of local services available to service users is kept up to date is accessible, and routinely used by referral and access staff

To ensure the effective operational running of services, providing a framework for achieving the organisational objectives. This will include the development of protocols, local policies and procedures, liaison networks and managerial structures

To manage a budget within the scheme of delegation and to the agreed accounting standards and procedures, implementing Cost Improvement Programmes plans as required

To prepare accurate financial information, in liaison with the Finance Department for inclusion within business cases and bids, as and when they arise

To ensure that issues of race, culture and gender are fully considered in service provision and are appropriate to the needs of the diverse community and within the statutory framework and the equal opportunities policy

To ensure that buildings, service centres and sites are maintained to agreed standards and meet Health and Safety requirements

To implement the Trusts information/data procedures and participate in the collection and reporting of statistical information

To ensure that services achieve performance targets as agreed on an ongoing basis

Human resource management:

To actively promote strong and effective leadership within a care quality governance structure that is built on the principles of open engagement, enquiry and learning.

To develop and implement a leadership structure that safely devolves decision making close to the point of care delivery

To ensure that effective performance management structures are in place and that all staff have structured supervision and an annual appraisal

To ensure staff are provided with learning and development opportunities appropriate to their needs, within financial constraints

To ensure staffing levels and skill mix fully and effectively meet the needs of the services, within financial constraints

To ensure staff are treated fairly and consistently and within the operational policies and procedures applied in the organisation


To ensure effective communication both within the service, across CAMHS and with external partners such as adult mental health, T4 providers and local authorities.

To take the lead in ensuring effective communication channels exist to all staff within the team and CAMHS

To investigate complaints and liaise with service users/carers/parents

To develop and maintain links with external agencies such as Commissioners, local authority, adult mental health, acute hospitals, user groups, voluntary sector organisations, police, LAS

To promote the Trusts services and positively enhance the Trusts corporate image internally and with external agencies


To promote a positive image of the service through development of self and others

To keep up to date and participate in training programmes identified within personal

development plan

To develop and implement training strategies for the service in line in conjunction with others

Research and Development:

To ensure services are provided in accordance with agreed standards and evidence based / evidenced informed practice

Participate in Service Line and Divisional wide special projects, research, clinical audit and surveys

Service specific responsibilities

The service specific responsibilities attached to this post are explained in the Service Specific Section attached to this Job Description and the attached Person Specification.

Rider clause

This is an outline of the postholder's duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Trust and Division.

Person Specification



  • Education to Master's Degree Level or Equivalent Related Life Learning Experience
  • Recognised Senior Management Training in Leadership, Policy and Strategy

Previous Current Experience


  • Experience of working with Crisis CAMHS services
  • Evidence of on-going personal development
  • Substantial NHS experience with relevant recent operational experience (including budgetary/financial) at a middle management level
  • Proven experience of managing a multi-disciplinary team including senior managers and clinicians
  • Experience of organising and chairing of small and large steering groups
  • Experience of development and strategic planning and clinical governance development resulting in change management projects/programmes
  • Experience of successful interagency partnership working
  • Ability to negotiate complex contracts with the approval of the Senior Manager
  • Experience of working within statutory and other regulatory frameworks within which health and social care services operate and translating these at an operational level
  • Experience of developing programmes designed to improve user and carer involvement
  • Experience of managing a diverse workforce
  • Excellent presentation skills
  • Understands external context at national and local level translates context and purpose to enable teams to see their contribution encourages teams to consider innovative approaches and review applicability to working environment
  • Sickness (or non-attendance) that is acceptable to the Trust to be checked at interview


  • Management Qualification
  • Recent CAMHS Experience
  • A relevant professional qualification e.g. registered Nurse, HPC registered psychologist, OT, Family Therapist or Social Worker
  • Childrens Social Care experience

Skills, Knowledge Abilities


  • Performance Management
  • Strategic and Service planning
  • Organisational behaviour and Culture Change
  • Ability to lead the development of the service and staff
  • Working to tight deadlines
  • Able to lead project and develop services


  • Knowledge and understanding of government policy development for CAMHS and Eating Disorders

Employer details

Employer name

Central and North West London NHS Foundation Trust


Kensington and Chelsea CAMHS Service

1b Beatrice Place, Marloes Road


W8 5LP

Any attachments will be accessible after you click to apply.


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