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Digital Skills Lead

Central and North West London NHS Foundation Trust
£42,471 to £50,364 Per annum inc. Inner HCAS
Closing date
27 May 2024

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Other Health Profession
Band 6
Contract Type
Full Time
The post holder will be responsible for planning and delivering IT Training to Trust staff. The training requirements will include Clinical Systems, basic IT skills, and Microsoft Office products including upgrades to those applications.

The post holder will have a sound understanding of clinical systems (SystmOne) and how it is used in both Mental Health and Community settings within the Trust.

Training requirements will be based on a comprehensive annual Training Needs Analysis, developed in conjunction with Business Partners and Divisional Teams. This will form the basis of the annual digital skills plan.

This plan will address digital skills' training needs across services and divisions, and will incorporate a blended learning approach to include training videos and multimedia content.

The postholder will work with divisional staff and business partners to assess the best mode (or modes) of delivery for each requirement.

The role will require a good understanding of learning methodologies and how to apply them to maximise learning outcomes.

To ensure that staff members within the Trust have the digital skills necessary to exploit fully the IT resources made available to them in order to provide a better service to patients.

Main duties of the job

  • Delivery of high quality professional Clinical Systems & MS Office training to staff across the Trust
  • Work with Divisions to develop and agree a Training Needs Analysis
  • Develop a Digital Skills Plan to address skills gaps
  • Determine and record the IT training needs of all Trust members of staff.
  • Participate in providing advice and guidance on modes of delivery
  • Develop, organise and run group courses for Trust staff in the use of:
  • Clinical Applications, including SystmOne.
  • Microsoft Office Applications
  • E-mail applications
  • Basic computer skills
  • Develop any training materials needed to support courses. Convert generic training documents to service specific training manuals, ensuring these remain current where necessary.
  • Provide ad hoc, first line IT training support to staff.
  • Support project managers and other project staff in determining IT training requirements and advise on the most effective method of delivering that training. This will include management of any required delivery of external training required to deliver projects within required timeframes.

  • About us

    You will be working within a small and very busy team. The team work with and provide support to staff across the trust. We value the importance of good customer service.

    We are looking for an individual who is caring and thoughtful. Who has a strong work ethic and believes in the importance of getting a job well done.You must be able to communicate effectively and value the importance of knowledge sharing.

    You need to be a team player with a keeninterest in ICT and the impact ICT has on the way we work and communicate.

    You need to be kind and thoughtful and care about your colleagues and the staff we come into contact with. You need to be flexible and committed with a keen interest in Clinical Systems and how they are used within the Trust

    You must be familiar with the Trust values and align yourself to their purpose.

    The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

    Job description

    Job responsibilities

    • To take an active interest in the Teams development of digital content and a blended learning approach
    • To take a active interest in the onboarding process across the Trust
    • To participate in the Trust supervision process
    • To undertake any necessary training that is required to fulfil the objectives of the post and enhance personal knowledge and upskilling
    • To gain knowledge of key aspects of the Clinical System as it relates to staff booking and course content
    • To participate in the SystmOne SuperUser meetings and the use of Teams
    • Familiarisation of the use of Teams as the main teaching tool and document storage area
    • To support the organisation's ways of working, model its values and champion CNWL way of working More Time for Care
    • To participate in appraisals and personal reviews and work to achieve agreed set objectives
    • To participate in appropriate training and development activities
    • To participate in team, professional and personal development activities and promote commitment to continuous development and improvement
    • To ensure the health, safety and wellbeing of all staff within the directorate
    • To ensure compliance with all confidentiality and governance requirements within the department
    • To adhere to professional codes of conduct at all times
    • To be a central resource as it relates to new staff navigating their onboarding processes and procedures.
    • Competent in the Trusts Learning Management System LDZ
    • Competent on SystmOne and its use within both Mental Health and Community settings

    Person Specification



    • Extensive experience of delivering



    • Educated to degree level or equivalent


    • Professional training qualification

    Employer details

    Employer name

    Central and North West London NHS Foundation Trust


    Trust HQ

    Hatherway House


    W9 2BA

    Any attachments will be accessible after you click to apply.


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