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Admission Team Leader

Employer
Barts Health NHS Trust
Location
London
Salary
£32,720 to £39,769 Per Annum Inc
Closing date
22 May 2024

View more

Profession
Other Health Profession
Grade
Band 5
Contract Type
Permanent
Hours
Full Time
We are looking to recruit to a Team Leader for busy Admissions department at Whipps Cross Hospital.

To provide support to Scheduling Delivery Manager and to cover when delivery manager is annual leave and manager a team of schedulers

The postholder will lead a team of schedulers to ensure efficient and effective systems of work are carried out.

To go Daily Ops meeting and theatre planning meeting.

To run PTL meeting and manage day to day

Reporting to the Scheduling Delivery Manager

And will be versed in RTT 18 weeks policies and processes. This post will be playing an important role in the co-coordinating of patients through their clinical pathway in line with the 18 weeks Programme.

You will be supporting the Service's monthly Clinical Governance and mortality meetings, by ensuring there is dedicated administrative support to the meeting. Including preparation, co-ordination of documentation and follow-up of all administrative actions.

You will be expected to work together with the administrative and clinical teams to provide high quality care for patients within all specialties.

The ability to forge close working relationships with Hospital administration staff, Clinical staff and other colleagues is essential to the post. As is the ability to multitask, prioritize, and have excellent communication skills both written and oral. A working knowledge of excel and other Microsoft programs is essential as is the experience of electronic patient record systems.

Main duties of the job

The purpose of this post is to actively manage the administrative processes of patient pathways and 18-week target, ensuring a smooth and efficient service for patients throughout their treatment by the Trust. Also, to ensure and participate in providing an effective administration service to the multidisciplinary team.

To ensure provision of comprehensive and efficient booking and scheduling services for patients, that adhere to the Trusts Access policy with national and local access targets.

The role requires the post holder to develop efficient and effective systems of work to ensure that patients experience good communication, choice, and a personal and responsive service.

To provide a consistent approach across the trust, standard operating procedures (SOP) will describe how the functions of this role will be carried out along with the timescales that will be adhered to.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Experience

Essential

  • Office work (6 months) Including filing, phones, taking messages etc.
  • Dealing with people
  • Customer Care
  • CRS Experience
  • Managing staff


Desirable

  • Booking patients


Skills

Essential

  • Interpersonal Skills
  • Ability to work within a Team
  • Willingness to undertake a wide range of different roles
  • Communicate with people
  • Literate
  • Numerate
  • Common sense approach to problems
  • Able to work to deadlines
  • Work under pressure
  • Proactive with the ability to use own initiative
  • Able to present a positive image of her/himself and the service
  • Ability to self-reflect, carry out tasks of own job and identify what s/he needs to learn to able to do current job better
  • Ability to take an active role in agreed learning activities and keep a record of them
  • Knowledge of national targets with respect to the patient pathway.
  • A sound knowledge and demonstrable competence re 18 week referral to treatment rules
  • Ability to use and maintain resources efficiently and effectively and encourage others to do so.
  • Acts responsibly as a team member and seeks help if necessary
  • A proven record of being able to work within set timeframes working to priorities and deadlines.
  • Able to monitor quality of own work and Others
  • Ability to produce and present written reports and correspondence of a high calibre
  • Competence with a range of IT packages, e.g. CRS and EPR
  • Methodical and logical approach to work prioritisation and planning


Desirable

  • Ability to provide constructive opinions and views on ideas for service improvement
  • To have a sound understanding of NHS wide initiatives and experience of responding positively to ensure local implementation
  • Flexible approach to the planning and coordination of patient pathways to ensure maximum use of clinical time


Knowledge

Essential

  • Computerised systems RTT
  • Cancer Pathways
  • Teaching principles Quality ethos
  • Customer care practice
  • Image/PR/Dress code


Qualifications

Essential

  • GCSE A Level or equivalent standard of Education
  • AMSPAR or equivalent e.g. a good level of medical terminology
  • ECDL or equivalent experience e.g. experience of a range of IT packages such as word, excel, outlook and power point
  • Supervisory or office management skills equivalent to certificate level


Other

Essential

  • Equal Opportunities
  • Health & Safety
  • Data Protection/ Confidentiality


Employer details

Employer name

Barts Health NHS Trust

Address

Whipps Cross University Hospital

Whipps Cross Road

London

E11 1NR

Any attachments will be accessible after you click to apply.

259-6306731WXH

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