The Assistant Service Manager will support the clinical and management teams in the day to day running of the Paediatrics Department, as well as provide comprehensive administrative support. The post holder will line manage and work as the leader of a team of paediatric secretaries and administrative staff, ensuring equitable workload distribution and excellent standards of support across the team. The post will support the Service Manager (Paediatrics) in the delivery of administrative and clerical support services and the development of quality information management systems, facilitating operational delivery and act as a patient advocate and problem solver during the patient's journey.

Main duties of the job

To support the clinical and management teams in the day to day running of paediatric admissions within Children's Services. To line manage the Paediatric secretarial/admin team, overseeing the consultants' clinics, waiting list, booking of admissions for patients in order and within specified timeframes. To co-ordinate the efficient use of theatre and bed space for paediatric admissions. The post holder will support the delivery of administrative and clerical support services and the development of quality information management systems, facilitating operational delivery and act as a patient advocate and problem solver during the patient's journey. To support the Service Manager in managing paediatric waiting lists and ensuring that patients are seen within the national target times. To manage a team of A& C staff on the day-to-day operational delivery of administration and clerical work, including line management responsibilities and workload monitoring. Manage human and financial resources to help deliver local and national performance targets, and other national standards.

About us

St Georges Hospital has a long and proud history in providing specialist children's services from the days of the Fountain Hospital. We currently provide an integrated mix of secondary care and specialist services to children of Wandsworth, Merton and South West London, Surrey and further afield.

Our aim is to provide an excellent, safe and innovative service that is child and family orientated. We are developing new services to help reduce inpatient admission while we work towards more consultant led provision of care.

We have a comprehensive range of paediatric specialist services in both medical and surgical fields. These are supported by PICU and NICU. Our medical specialities include: Allergy, Asthma, Cardiology, Endocrinology, Gastroenterology, Haematology, Infectious Diseases, Neurology, Epilepsy, Respiratory and Rheumatology with a joint treatment centre for Oncology with the Royal Marsden Hospital. These services offer a seamless transition from birth through to transition to adulthood.

Job description

Job responsibilities

*****Please see the attached supporting document which contains more information about the role*****

Person Specification

Qualifications

Essential

• Degree or equivalent experience in the Acute NHS (large hospital) Settings
• RSA III (or equivalent experience)

Desirable

• Higher level education, qualification in business administration or an admin NVQ)
• ECDL
• Post graduate business or management qualification

Experience

Essential

• 3 years secretarial / administration experience
• Minimum 3 years of experience of working within a hospital
• Experience in establishing/maintaining robust admin systems
• Experience in a role covering staff supervision, attendance management, responsibility for excellent customer service and service development
• Experience of managing a PTL

Desirable

• Experience of working with multi-disciplinary teams
• Experience of working within paediatrics
• Experience of introducing and working to new procedures/protocols
• Project management

Skills

Essential

• Ability to work unsupervised
• Computer/word processing skills including use of email (eg ability to create directories, documents, mail merge, etc.)
• Ability to prioritise and work to strict deadlines
• Excellent interpersonal and relationship building skills
• Able to effectively prioritise work whilst dealing with conflicting demands
• Ability to use Excel / PowerPoint / Access
• Good written, and verbal communication skills

Desirable

• Ability to use the Patient Administration System (iCLIP) and the Electronic Patient Record (EPR) or equivalent
• A working knowledge of a Paediatric Surgery Service Department

Knowledge

Essential

• Knowledge of medical terminology
• Knowledge and experience of office management

Desirable

• Knowledge of NHS priorities
• Knowledge of NHS complaints procedure

Other

Essential

• Good time management and ability to multi-task.
• Committed to supporting team Members
• Willingness to use initiative and take responsibility

Employer details

Employer name

St George's Healthcare NHS Foundation Trust

Address

St. George's University Hospitals NHS Foundation Trust

London

SW17 0QT

Any attachments will be accessible after you click to apply.

200-NN-6135547-A&C-Z