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Mental Health & Wellbeing Practitioner

Cardiff and Vale University Health Board
£28,834 to £35,099 per annum pro rata
Closing date
28 May 2024

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Mental health, Mental health practitioner
Band 5
Contract Type
Full Time
We are proud to announce the implementation of the telephone based Mental Health Triage Service, 111 Press 2 service within Cardiff and the Vale.

This is a new service, which has been integrated into the existing 111/ CAV24/7 service, and has been developed for people in mental health distress, to provide access to mental health support 24/7. Individuals calling 111 Press 2 are of all ages and have a broad range of mental health presentations including common mental health conditions (e.g. anxiety, low mood, emotional distress) and acute/major mental illness conditions (e.g. psychosis, bipolar disorder, high risk suicidal behaviours). Therefore, this telephone mental health triage assessment service is delivered by skilled professional staff who will provide sensitive and specialist mental health screening to ensure individuals receive the appropriate outcome.

If you have experience of providing mental health or wellbeing support to people, and the ability to work autonomously, using your own initiative, and are educated to degree level standard or equivalent with evidence of Continuing Professional Development in an area of mental health, we would like to hear from you.

We would welcome you to come and visit the service in advance of application, should you so wish.

The ability to speak Welsh is desirable for this post Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

As a Band 5 wellbeing Practitioner, using a range of psychological interventions and skills, you will provide an all-age service offering high quality telephone triage, coaching, advice, and assessment to individuals presenting with existing mental illness, in mental distress or acute crisis, resulting in a safe and appropriate clinical decision to the population of Cardiff and Vale,

Information, advice and guidance will also be provided for families and carers and there will be a professional telephone line for our partner agencies such as GP's, Welsh Ambulance, Local Authority, Police and the third sector.

The wellbeing Practitioner will work under the guidance of a Senior Mental Health Clinician on a shift basis covering 24 hours a day.

You will be an experienced and confident practitioner who can provide individualised care in line with the organisations core values to deliver a safe and efficient service to those accessing it.

Understand when it is necessary to escalate the call to a relevant registrant, clinician, service or organisation, and be able to confidently manage the transition in collaboration with the relevant person/people.

Pass on information regarding local services that people can be signposted, so that appropriate and continued support is made available where the caller requires more support than can be offered by the Mental Health & Wellbeing Practitioner.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is Caring for People, Keeping People Well,and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification



  • Educated to degree level standard or equivalent level of experience.
  • Evidence of Continuing Professional Development in an area of mental health or supporting people field.
  • Awareness of social determinants of mental health and wellbeing
  • An understanding of common mental health and neurodevelopmental conditions.
  • A good understanding of the barriers and challenges that people with serious mental health issues face.
  • Must have some understanding of the issues affecting people from black and ethnic minority communities, and those with other protected characteristics.
  • Must have a good understanding of the impact of stigma and discrimination.


  • An understanding of the services that are available within the area to support people who may present in mental health crisis.
  • An understanding of the need to use evidence-based psychosocial interventions.



  • Experience of providing mental health or wellbeing support to people.
  • Experience of working autonomously and using own initiative.
  • Experience of prioritising tasks within a busy and pressured environment.
  • Experience of utilising evidenced based psychosocial interventions.
  • Experience of working within a multi-disciplinary team, and/or collaboratively with other organisations/agencies.


  • Experience of providing mental health and wellbeing support to people in mental health crisis or experiencing emotional distress.
  • Experience of providing telephone assessment/support.
  • Experience of working in NHS Primary Care Services/mental health settings/ care homes/ in-patient services
  • Experience of completing mental health assessments.

Aptitude & abilities


  • To work well within a team and foster good working relationships.
  • Strong and adaptable communication skills to suit varying environments and situations (written and verbal).
  • Ability to think laterally and prioritise effectively.
  • Ability to communicate and work in settings in which the atmosphere may be highly emotive.


  • Ability to speak Welsh.
  • Ability to work effectively with interpreters.
  • Competent in assessment of risk.
  • Ability to work independently within the boundaries of clinical supervision.



  • Ability to use supervision and personal development positively and effectively.
  • Willingness to be flexible with working hours to cover a 24/7 (and to work some bank holidays) shift pattern.

Employer details

Employer name

Cardiff and Vale University Health Board


Cardiff Royal Infirmary

Glossop Road


CF24 0JT

Any attachments will be accessible after you click to apply.


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