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Service Support Manager

The Rotherham NHS Foundation Trust
£35,392 to £42,618 per annum, pro rata
Closing date
24 May 2024

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Other Health Profession
Band 6
Full Time
FTC until 01/04/2025

An exciting opportunity has arisen to join a new Community division within The Rotherham NHS Foundation Trust. The Trust is an acute and community provider. Our division was established as of the 1st April 2021 bringing together Nursing, Therapy, Medical and Support staff to deliver integrated, holistic care working across the Rotherham community, and more recently additional services including Imaging have joined the division . The division delivers the majority of Patient care in community settings, either in citizens own homes, care homes or community hubs.

The division is a cohesive place to work and employs over 650 Medical, Nursing, Allied Health professional and support staff across 21 different community sites. It covers diverse community Adult Nursing services including Planned and Unplanned District Nursing, Integrated Rapid Response, Specialist Nursing teams such as Respiratory, Diabetes, Continence, TB, Cardiac, Primary ear care and Audiology.

This role will provide operational management, advice and support to the division, for a 12 month period, to enable the delivery of performance and business objectives. The role will work alongside Service Manager Leads and Clinical Leads.

Main duties of the job

Provide leadership support to the Services supporting the clinical service Leads and working with colleagues in the BI systems team to oversee national and local reporting and assist the clinical service managers to make changes to support the achievement of targets. Ensure systems in place are robust to enable accurate and timely reporting to monitor performance, this will involve understanding data collection from a variety of different sources and reconciliation of reports with central returns to ensure accuracy and consistency. Regularly monitoring and performance management of key targets and establishing mechanisms for collating and monitoring progress against the achievement of future targets. Undertake capacity-planning using appropriate capacity and demand tools to enable further understanding of workforce capabilities. Provide leadership to the community admin teams to ensure effective admin support to clinical teams which enables the efficient running of services and to act on your own initiative to provide management support as part of the wider leadership team, deputising for the relevant Service Manager when necessary. Work with the Service Manager and Clinical Leads within the Directorate to provide operational management support to the specialities including line management of relevant admin and clerical staff.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

Job description

Job responsibilities

Please see attached job description and person specification for full details of the role and responsibilities.

Person Specification



  • Graduate level qualification or equivalent NHS experience.


  • Management or Leadership award



  • Demonstrate management and leadership experience within the NHS.
  • Experience in operational management within a complex health or social care environment
  • Demonstrable experience of NHS administrative process.
  • Track record of undertaking and successfully completing change management.


  • Demand and capacity planning experience.
  • Financial management
  • Business planning.
  • Complex change.
  • 18 weeks RTT management
  • Project Management experience
  • Quality improvement experience



  • Understanding of Health care and Social Care management environment and roles and responsibilities within it.
  • Performance management methodology.
  • Ability to assimilate & co-ordinate various agendas prioritising appropriately.
  • Knowledge and awareness of:
  • National and local access targets
  • Clinical Governance
  • Sound understanding of management processes and procedures.
  • Service Improvement methodologies
  • Understanding and working knowledge of an electronic patient record system (EPR).


  • Waiting list and outpatient management
  • EPR
  • NHS eligibility
  • Records Management: NHS Code of Practice for Health and Social Care 2016 and the Data Protection Act 2018

Employer details

Employer name

The Rotherham NHS Foundation Trust


Woodside Building

Moorgate Road


S60 2TY

Any attachments will be accessible after you click to apply.


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