University Hospitals Birmingham ICT Department is one of the largest in the NHS, supporting a diverse staff base of over 24,000 clinical and non-clinical users across 4 main hospital sites and many community and remote locations. We are recruiting an experienced ICT Contracts Manager to work within the Service Assets & Configuration Management (SACM) Team, who will manage day-to-day IT supplier relationships and associated contracts and maintain an overview of contract performance in order to report to the IT Senior Management Team to inform planning and strategic decisions.

The successful candidate will lead from an IT perspective in negotiations to resolve contractual and supplier performance issues, championing continual service improvement and driving initiatives that deliver performance improvements and best value for money.

The postholder must be experienced, enthusiastic, able to communicate effectively across various stakeholders at all levels, have a great team ethic and a desire to succeed.

Working hours are 37.5 hours a week, ideally Monday to Friday between 9am and 5pm, but with flexibility to work from home. However, some site-based meetings will be essential.

Main duties of the job

The postholder will be the first point of contact for suppliers from a contracts management perspective. They will be responsible for structuring, scheduling, and attending regular service review meetings with suppliers and other members of the IT Service Department, so that good relationships are maintained, and service objectives are met. They will maintain a record of performance against KPIs for each supplier and will work closely with them to identify service improvement opportunities and to overcome any obstacles that are impacting suppliers' ability to deliver services.

They will work closely with senior managers to maintain the Supplier and Contracts database. They will assist the ICT Contracts & Software Assets Manager with the in-year contract management process for IT contracts, including the work programme for contract technical and performance meetings and the annual contract review and negotiation process, delivering key components of the contract review and negotiation work plan.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

Job responsibilities

*Please Note*: For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

• * Educated to Degree level or equivalent in Contracts Management, or in an IT-related subject plus demonstrable Contracts Management experience.
• * Evidence of continual professional development.

Experience

Essential

• * Significant experience in the field of Supplier Management
• * Extensive and demonstrable knowledge and experience in performance Management: Service Level Agreements, Key Performance Indicators and Continual Service
• Improvement
• * Demonstrable management and hands-on experience within complex ICT Service environments
• * Experience with IT Service Management toolsets
• * Experience managing complex relationships and situations.
• * IT-related procurement processes
• * Experience of conducting and contributing to internal and external audits

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Any attachments will be accessible after you click to apply.

9011-RR-304-1080964YS