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Senior Business Support

Central London Community Healthcare NHS Trust
£32,720 to £39,769 per annum, Inclusive of HCAS
Closing date
27 May 2024

View more

Other Health Profession
Band 5
Contract Type
Full Time
An opportunity has arisen for a Senior Business Support to the Director of Operations, Deputy Director of Operations, Divisional Director of Nursing and Therapies and the Divisional Medical Director to join the North Central Division Admin Team at Central London Community Healthcare NHS Trust. CLCH is one of the largest community trusts serving more than 2 million people across 11 London boroughs and Hertfordshire.

Every day, our professionals provide high-quality healthcare in people's homes and local clinics, helping them to:
  • stay well
  • manage their own health with the right support
  • avoid unnecessary trips to, or long stays in, hospital.

Main duties of the job

The North Central Division, based in Barnet, are looking for someone who is highly motivated, well organised and has experience of administrative duties, developing processes and reporting skills.

You will be expected to work with the senior management team and will support Business Support colleagues, ensuring staff have the required skills to deliver effective support to their services.

The successful candidate will have a high organisation and communication skills and experience.

About us

Just as we care about our patients' wellbeing, we care about yours!

We can offer you:
  • A comprehensive induction into the community service followed by a local induction to introduce you to the role
  • Car lease scheme *T& C's apply
  • Flexible working options
  • Annual travel card loan
  • Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here:

Job description

Job responsibilities

  • Operational and Performance Management.
  • Provide leadership to resolve day-to-day administration related management issues within the service area.
  • Assist Service Managers and Administration & Business Leads to produce monthly activity and trend reports and analysis that enable accurate forecasting of performance against key financial, service and quality targets, standards and performance indicators.
  • Assist Service Managers and Administration & Business Leads to monitor and take action to ensure that all quality, productivity and profitability targets for the Service are achieved. Highlight areas of variance and opportunities to improve performance and proactively seek and utilise benchmarking data, and other internal/external resources, to compare service performance. Ensure that decisive and timely action is taken to address unachieved targets and other areas of poor performance, under-achievement and risk.

Please refer to Job description and personal Specification for outline of skills, knowledge and experience required.

Person Specification



  • Educated to degree level or equivalent level combination of diploma level education, further short courses / training and experience.


  • Evidence of continuous personal and professional development
  • PRINCE 2 qualified or equivalent Project Methodology Experience



  • Experience of administration management
  • Experience of setting up office/administrative systems and monitoring, reviewing and implementing changes to existing working practices
  • Proven experience in running an office including managing, maintaining and developing databases and filing systems including bring forward, maintaining stationery/stock levels and diary management
  • Experience of staff management and motivating diverse teams
  • Project Management experience
  • Experience of participating in and/or supporting audit activities
  • Experience of working in partnership with other organisations, preferably a mix of public, private and voluntary sector


  • Experience of budgetary management
  • Experience in practice and service development
  • Experience of risk assessment and management

Skills & Knowledge


  • Understanding of health and social care management environment and the roles and responsibilities within it
  • Excellent interpersonal and communication skills and the ability to utilise them to communicate effectively within a co-operative multi-disciplinary and team based working environment.
  • Excellent Leadership skills and the ability to motivate a team
  • Ability to work in partnership at all levels both within the organisation and with key stakeholders and groups across professional and inter- agency boundaries
  • Excellent problem-solving skills, including the ability to resolve conflict and handle difficult situations effectively
  • Ability to effectively co-ordinate project activities, to internal and externally set timelines
  • Able to draft, type, format, prepare and produce a wide range of high quality documentation, letters, emails, memos, statistical information, graphics, presentations and short reports
  • Numerate and able to analyse, calculate and produce statistical and financial information accurately
  • Developed knowledge of Microsoft office applications - Word, Excel, Outlook, PowerPoint and Access
  • Ability to be innovative in service development
  • Knowledge of equal opportunities in service delivery and employment
  • Demonstrable knowledge and understanding of safeguarding children and vulnerable adults


  • Understanding of the drivers for public sector reform, and specifically of the NHS policy agenda
  • Understanding of primary care, acute services and the health and social care agenda.
  • Ability to coach, motivate, mentor and inspire
  • Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

Key Attributes


  • Good Communication
  • High Organisation skills
  • Experience processing data

Employer details

Employer name

Central London Community Health Trust


Grahame Park Health Centre



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