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Supportive Outreach and engagement worker

Employer
Manchester University NHS Foundation Trust
Location
Manchester
Salary
£35,392 to £42,618 per annum
Closing date
25 May 2024

View more

Profession
Other Health Profession
Grade
Band 6
Hours
Full Time
Supportive Outreach and Engagement Worker (Alcohol Care Teams)

9-month Fixed term/ secondment contract to be based under the Alcohol Care Teams across Manchester Foundation Trust till March 2025

A new opportunity has arisen to join the MFT Alcohol Care Team (ACT), This is an exciting time to join the team, as it expands and develops within the hospitals, and the wider trust.

x2 Supportive outreach and engagement worker positions had been created from additional funding, to support individuals accessing secondary emergency care services, providing a wider, holistic and multi-agency approach to case management.

Facilitating integrated alcohol care between secondary, primary and community services, for acute alcohol frequent hospital attendee's

for further information please contact:

Tessa Manjuran - Service Lead

07833992198

Sarah Craggs - Lead Alcohol Specialist Nurse NMGH

07435948054

Main duties of the job

The focus of the role would be working with high intensity users of the trust, who present to the Emergency Departments or are admitted in relation to alcohol misuse. Ensuring effective implementation of care pathways and being the interface between community substance misuse services and the Alcohol Care Teams. Providing the extension of care beyond discharge, to support individuals who may be resistant to services, hard to engage, or treatment nave at point of discharge. The post holder will attempt to re-engage individuals who have dropped out of treatment or detached from services

To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the 'Supporting Documents' heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the ' Candidate Essentials Guide' that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how 'we care for you as you care for others'. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.

About us

MFT is one of the largest NHS Trust In England with a turnover of �2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job description

Job responsibilities

The post holder, in collaboration with relevant staff, will have a city -wide remit to support the work of the Alcohol Care Teams (ACT). Facilitating integrated alcohol care between secondary, primary and community services, for acute alcohol frequent hospital attendees

The focus of the role would be working with high intensity users of the trust, who present to the Emergency Department or are admitted in relation to alcohol misuse. Ensuring effective implementation of care pathways and being the interface between community substance misuseservices and the Alcohol Care Teams. Providing the extension of care beyond discharge, to support individuals who may be resistant to services, hard to engage, or treatment nave at point of discharge. The post holder will attempt to re-engage individuals who have dropped out oftreatment or detached from servicesThe post holder will develop hospital Multi-disciplinary team meetings for high intensity users and attending relevant complex planning meetings for these individuals with multiple needs.

Professional Duties and Responsibilities:
  • To work independently as a key member of the Alcohol Care Team
  • Accepts referrals from MFT Alcohol Care Teams, identified as high intensity users
  • Carry a defined case load of service users with complex needs who frequent the Trust due to alcohol related harm
  • Manage complex cases, in liaison with the medical team/ ward staff/ Lead Alcohol Nurse Specialist/ community alcohol services / community services
  • Optimise the continuity of care for patients by developing active communication links across several relevant agencies, including Acute Trust, Community based substancemisuse services, Primary Care, Social Care, and Third Sector agencies
  • Assist in providing strong links between ACT and community settings
  • Liaise with specialist and community-based services, to ensure those patients and their families or carers, have access to appropriate services
  • Maintain effective personal contact with patients, relatives and carers, being sensitive to their needs ensuring that all patients are treated in a calm, courteous and reassuringmanner always
  • Engage and reconnect patients who have dropped out of structured treatment
  • Support patients who decline structured treatment, by helping to best meet their needs through collaboration with other organisations
  • Provide information for staff and patients on the discharge process, including information about community based and residential alcohol treatment options
  • Assist with Discharge planning of defined case load as required
  • Participate in service performance reviews and clinical audit and contribute to the implementation of improvements that increase service effectiveness, efficiency and quality of care
  • Contribute to the local resolution, investigation of any informal or formal complaints and carry out follow up action for those that specifically relate to discharge
  • Report and record all incidents according to trust policy
  • Comply with Safeguarding Adults policy and refer to the Adult Safeguarding Team where appropriate


Person Specification

skills

Essential

  • oCompetent in caring for patients with complex health care needs due to Alcohol Dependency oSkilled in verbal and written communication oAbility to effectively prioritise and organise own workload, seeking support when necessary oAbility to undertake lone working with little supervision oConfidence and ability to participate in relevant meetings oWell-developed IT skills and data base skills oExcellent time management and organisational skills


Desirable

  • oExperience of lone working oContributing to updating guidelines/polices within specialist area oAudit skills oResearch awareness


Knowledge

Essential

  • oUp to date knowledge of advances in management of patients with Alcohol-use Disorders oKnowledge of the physical, psychological and social effects of substance misuse and appropriate interventions oKnowledge of the barriers and issues facing people with alcohol misuse oImpact of alcohol misuse on individuals and carers oKnowledge of the local area the service is based in (community services and groups) oKnowledge of policies & procedures in relation to confidentiality, information sharing and safeguarding


Desirable

  • oKnowledge of alcohol NICE guidelines


educational/qulifications

Essential

  • o1st Level degree or equivalent demonstratable experience in health / social care or related area oEnglish and Maths GCSE/ or equivalent oExperience of working with a range of organisations and agencies to develop effective working relationships oEvidence of continuing professional development /qualification with regards to area of specialism oHold a current driver's license and car user


Desirable

  • motivational interviewing training oExperience of working in community settings oExperience of leading on project work that has contributed to service development oInvolvement in change /project management oParticipation in audit oExperience of building strong professional relationships with Key stake holders


aptitudes

Essential

  • oProfessional attitude and approach oEnthusiastic, motivated and reliable oAbility to work as part of the MDT oFlexible to the needs of the service and ability to work across the foot-print of MFT and the wider community settings oDemonstrates caring and sensitive approach oAbility to deal with difficult and sensitive situations with tact, diplomacy and professionalism


Employer details

Employer name

Manchester University NHS Foundation Trust

Address

Manchester Foundation Trust / All sites

Wythenshawe Hospital Southmoor Road

Manchester

M23 9LT

Any attachments will be accessible after you click to apply.

349-WTWA-6269776*

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