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Service Manager - Medical Specialities

Whittington Health NHS Trust
£51,488 to £57,802 Per Annum inclusive oF HCAs
Closing date
24 May 2024

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Other Health Profession
Band 7
Contract Type
Full Time
An exciting opportunity has arisen to join Whittington Health as a Service Manager within the Emergency & Integrated Medicine (EIM) Integrated Clinical Service Unit (ICSU).

The successful postholder will be operationally responsible for the service portfolio, ensuring excellent performance, demonstrating strong leadership and working to develop services to ensure the delivery of high-quality patient care and experience.

You will be responsible for the management and co-ordination of a busy endoscopy unit, which majorly contributes to the overall performance of the Trust. Accordingly, a good understanding of RTT Pathways.

You will also oversee the various outpatient services. In addition, you will contribute to the flow of the hospital through supporting the inpatient wards and overall EIM ICSU bed base.

We are seeking someone with previous leadership experience, who is able to motivate a team and has the ability to connect quickly with a variety of staff. The role will involve multiple priorities, so you will need to be highly organised and able to multi-task and manage your time effectively.

Reporting to the General Manager for Medical Specialties and working closely with clinical leads and senior nursing team, you will ensure the delivery of high-quality services, the provision of excellent experience for patients and that regulatory and operational performance targets are met.

Main duties of the job

Working with other members of the Divisional Team, the Service Manager will support the Senior Management & Clinical Teams in the planning and delivery of clinical services and ensure the achievement of key objectives. The post holder will work across organisational boundaries to ensure appropriate services are in place and to deliver national and local strategic and operational service objectives and standards.

This will include responsibility for all aspects of planning, including service planning, project management and the production of business cases, ensuring that there are systems in place to monitor and measure Divisional and Specialty performance.They will have direct responsibility for ensuring that resources are utilised efficiently.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Job description

Job responsibilities

The Service Manager role is a full-time position, reporting to the General Manager Medical Specialties. The Service Manager will support the effective and efficient operational management of the services they are responsible for, ensuring delivery of high quality patient care services and effective use of the resources available.

In this role you will work closely with the clinical team to manage the day to day operational issues and meeting of operational targets. This will also include the effective co-ordination of the team, management of budgets (including income), contracts, and agreed performance objectives. It will also involve working closely with the clinical leads on business planning and the development and continuous improvement of patient care processes.

Person Specification

Education / Qualifications


  • First Degree or equivalent experience
  • Evidence of Continuing Professional Development.


  • Management qualification



  • Experience within the healthcare sector at junior management level
  • Proven track record of monitoring healthcare targets
  • Experience of delivering service change within an NHS setting
  • Experience of managing performance issues
  • Experience in staff management or leading a team
  • Proven track record of service improvement


  • Experience of reporting on complex performance management information
  • NHS experience
  • Introducing new ways of working
  • Project Management
  • Budget management including monitoring and identifying savings

Skills & Knowledge


  • Excellent communications skills, both written and oral
  • Understanding of national NHS policy and targets
  • Well-developed IT skills, particularly word and excel
  • Numerate, with excellent analytical skills/ability to understand and produce statistical information to use in problem solving
  • Negotiation skills
  • Ability to manage time/priorities
  • Ability to assess competing demands on service to support business planning
  • Ability to manage conflict
  • Ability to present complex data
  • Track record of delivering to deadlines
  • Ability to motivate staff


  • Track record of identifying problems and proposing and implementing solutions.
  • Ability to understand complex financial and clinical data

Employer details

Employer name

Whittington Hospital NHS Trust


Whittington Health


N19 5NF

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