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Deputy General Manager for Outpatients

University Hospitals Dorset NHS Foundation Trust
Bournemouth, Poole and Christchurch
£50,952 to £57,349 per annum
Closing date
26 May 2024

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Other Health Profession
Band 8A
Contract Type
Full Time
A fantastic opportunity has arisen to join University Hospitals Dorset NHS Foundation Trust as Deputy General Manager for the Outpatients Directorate.

This is an excellent opportunity for an experienced, motivated, and passionate operational manager to gain experience working in a busy and diverse directorate.

The Directorate supports all of the Care Groups across the organisation to maximise their outpatient services, performance and improve patient experience. We have a large number of administrative, nursing and technical teams working together with the aim of delivering excellent outpatient services.

Base Location: University Hospitals Dorset NHS Foundation Trust (various sites)

Interview date: 6th June 2024

Main duties of the job

We are looking for a kind, compassionate and motivated leader who can bring energy and focus to this exciting Deputy General Manager role in the Outpatients Directorate. The post holder will have a strong background in operational management, either in an acute or community setting.

The Deputy General Manager will work closely with the General Manager, Clinical Directors, Matron and Operational Leads to support and oversee the delivery of outpatient services across the Trust. This will include supporting Service Managers and Care Group Leads with operational service delivery, managing risk, using data to inform decision making, and leading on a range of quality improvements with a Patient First approach to improve the quality, performance and accessibility of our services.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Job description

Job responsibilities

We are looking for someone who will bring excellent operational management experience and skills, with a strong interest in innovation, service improvement and development, and a commitment to collective leadership. You will be highly collaborative, systematic and rigorous in your approach, with very well developed communication skills and high levels of emotional intelligence. We would like to encourage applicants from all backgrounds.

In this post you will work alongside medical, nursing and allied health professional staff as well as the core teams of Care Group operational and clinical management, Matrons and Service Managers developing excellent services. A strong track-record of successful delivery is essential as is a passionate desire to make a difference to all of our service users.

Person Specification



  • First degree or has appropriate level of senior management experience.


  • Healthcare qualification



  • Budgetary experience and delivery of Cost Improvement Programmes
  • Able to influence decision making and challenge at a senior level
  • Excellent communication & influencing skills


  • Waiting list and activity analysis
  • Navigates organisational politics and culture, key stakeholders and personalities, to build support and engagement.

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust


University Hospitals Dorset NHS Foundation Trust (various sites)

Bournemouth, Poole and Christchurch


Any attachments will be accessible after you click to apply.


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