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People Officer

Betsi Cadwaladr University Health Board
£28,834 to £35,099 per annum
Closing date
28 May 2024

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Other Health Profession
Band 5
Full Time

Job Details

This post is fixed term for 12 months to meet the needs of the service.

Our vision is to become a leading People Service in NHS Wales. Therefore, we are expanding our services and are recruiting to vacancies across a range of professional backgrounds, such as Employee Relations, Recruitment and Resourcing and Organisational Design.

Please head over to our microsite here to read more about the range of opportunities available, or continue here to learn more about the post of People Officer and to apply online.

Led by our Associate Directors of People Services, our People Services teams will be part of the four IHC operational structure, providing local workforce support, strategic workforce planning and also contribute to a direct reduction in agency and locum costs as local, national and international campaigns are given local health community focus.

Enraptured in this team is People Business Partnering, a blended HR and Organisational Design role, acting as business professionals, team member champions and change agents.

Main duties of the job

To be a first point of contact for the IHC for all HR/OD matters, taking a lead role in the triaging of queries and planning process for case work.

To support line managers in ensuring all staff has the necessary skills and experience to discharge their duties as defined by their job description.

Provide professional HR management advice and support to managers within nominated areas.

Consider staff and financial resources implications when advising managers to ensure advice is consistent with other workforce colleagues, legislation, terms and conditions and the Health Board agenda.

Promote the development of an HR service that fosters a 'customer service' focus.

To work with line managers and workforce colleagues to ensure delivery of workforce Key Performance Indicators (KPI's).

Support continuous improvement to people management practice through a lessons learnt approach, including help to managers for them put reasonable and appropriate measures in place to prevent employment relations cases occurring.

To contribute to the fair and effective operation of the systems for pay and terms and conditions, including the national Agenda for Change, identifying any pay and terms and conditions anomalies, designing and developing solutions, and, depending on the nature and scope of the anomaly, leading on implementation.

To support managers in the effective application of the PADR (including the application of the NHS Knowledge and Skills Framework)

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job description

Job responsibilities

The ability to speak Welsh is desirable for this post English and/or Welsh speakers are equally welcome to apply.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification



  • Working towards Associate CIPD qualification with evidence of on-going Continuous Professional Development (CPD)
  • Bachelors Degree or Equivalent Experience


  • Associate CIPD qualified
  • Post graduate level of study
  • Coaching qualification



  • Experience sufficient to provide advice and support to managers and staff on all aspects of the role without day-to-day supervision or direction
  • Experience of advising managers through investigations and at disciplinary hearings
  • Up to date knowledge of employment law and good employment practice.
  • Extensive experience of advising managers on how to handle complex, contentious and highly sensitive employee relations issues including writing management statements of case and advising at disciplinary hearings and other formal hearings.
  • Experience of coordinating multiple workplace activities (such as ER case work for example)
  • Commitment to partnership working
  • Knowledge of the current HR Agenda in the NHS
  • Experience of working successfully in a complex, busy, and large-scale business


  • NHS experience
  • Experience of undertaking job evaluations
  • Experience of managing organisational change including redundancy and TUPE
  • Line management experience
  • Experience of policy review and development
  • busy, and large-scale business. Experience of developing and delivering training to managers on a range of ER topics

Skills, Knowledge and Attributes


  • Able to contribute immediately to the work of the department and establishing professional credibility
  • Able to advise managers up to senior level on complex ER issues including formal hearings
  • Able to support workforce colleagues, acting as a role model and able to professionally and personally develop team members
  • Able to build positive relationships with managers, colleagues and Trade Union representatives.
  • Able to interpret and apply employment law for use in employment cases, developing and reviewing Health Board employment policies
  • Able to convey ideas and advice clearly, concisely, with conviction and in a persuasive manner often in the face of opposition or hostility when advice is challenged.
  • Able to understand the HR issues arising from operational management issues and advise managers appropriately and persuasively on the action they should take.
  • Demonstrate commitment to the use of good HRM practices in the business and be able to coach managers on how to apply HRM practices appropriately
  • Good analytical skills. Able to analyse reports and data and act on these appropriately.
  • High standard of verbal and written communication skills/able to generate own correspondence and reports. Able to explain and persuade others through written and oral argument, and gain acceptance for issues that may be unwelcome or new
  • Able to promote and act as an advocate for the HR department and represent the service at meetings
  • Adaptable, flexible and innovative approach to work
  • Ability to prioritise/organise work load
  • Ability to work as part of a team
  • Value diversity and difference, operates with integrity and openness
  • Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others


  • Ability to speak welsh

Employer details

Employer name

Betsi Cadwaladr University Health Board


Ysbyty Gwynedd



LL57 2PW

Any attachments will be accessible after you click to apply.



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