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Assistant Operational Service Manager

The Newcastle upon Tyne Hospitals NHS Foundation Trust
317 01 Freeman Hospital
£43,742 to £50,056 per annum
Closing date
30 May 2024

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Other Health Profession
Band 7
Contract Type
Full Time
An exciting opportunity has arisen for the role of Assistant Operational Service Manager (AOSM) within the Cancer and Haematology Clinical Board, based in Newcastle.

We are seeking a highly motivated, dynamic person to join the clinical board management team, assisting with all operational management duties required within their area of responsibility, who will also be required to take the lead in specific delegated areas.

The Cancer and Haematology clinical board provides clinical services across the region to a population of circa 2 million, based at Royal Victoria Infirmary (RVI), Northern Centre for Cancer Care (NCCC), Northern Centre for Cancer Care - North Cumbria (NCCCNC), West Cumberland Infirmary and community chemotherapy venues.

The successful applicant will focus primarily on operational management of regional non-surgical oncology services, working closely with the clinical director to ensure efficient and effective delivery of quality services to the patient population.
  • Interview date: 13 June 2024
  • 37 hours 30 minutes/week
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

The post holder will provide project and managerial support encompassing a broad range of activities across non-surgical oncology services, for example:

Ensuring patient pathways are as effective and timely as possible, liaising with clinical and administrative staff to ensure cancer waiting time standards are met

To take a lead in specific delegated areas, for example leading on Quality Improvement (QI) projects to ensure that excellent quality of care is provided to patients

Act as a key point of escalation and direct contact to approx 45 consultant oncologists, troubleshooting issues with the support of the clinical director

Utilise data in line with required KPIs, including investigating variances, and leading on the development of remedial action plans

Support with capacity and demand modelling for regional non-surgical oncology services

Support the clinical board management team in the delivery of cost improvement plans (CIP)

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of �1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Job description

Job responsibilities

To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas. Deputise for members of the Clinical Board management team (as appropriate) when required.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

Person Specification

Qualifications & Education


  • Degree level education or on established pathway supplemented by post graduate diploma level specialist training, management/leadership qualification or equivalent level of experience

Knowledge & Experience


  • Knowledge and or experience of operational, people and financial management service strategy business planning and performance management
  • Working knowledge and experience of emergency and elective admissions processes.
  • Line management experience
  • Experience of operational management
  • Experience of business and service planning.
  • Fully conversant with NHS Modernisation Agenda including experience of managing waiting lists, booking and choice.


  • Specialty specific knowledge and experience.
  • Project management experience.
  • Experience in the development of complex business cases including correlation of complex statistical and financial information to provide strategy for service development.
  • Service modernisation and redesign

Skills & Abilities


  • Excellent communication and interpersonal skills
  • Demonstrable leadership and organisation ability
  • Demonstrable negotiation skills
  • Effective report writing skills
  • IT skills - significant proficiency in use of MS Office Suite and other IT systems
  • Effective organisation and time management skills
  • Ability to handle change management effectively Change management and practice development skills

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust


Freeman Hospital

317 01 Freeman Hospital


Any attachments will be accessible after you click to apply.


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