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Facilities Soft Services Manager - (Community)

West Suffolk NHS Foundation Trust
£43,742 to £50,056 per annum
Closing date
27 May 2024

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Other Health Profession
Band 7
Contract Type
Full Time
An opportunity has arisen for a Facilities Soft Services manager to form part of the Facilities Department management team at West Suffolk NHS Foundation Trust.

This is a great opportunity for a suitably qualified and experienced individual who strives to deliver a high-quality service.

You will manage the operational delivery of the Soft Services at our community sites for the following services Domestic services, Catering services and Portering services.

We are looking for an enthusiastic individual who will be expected to communicate clearly to create an effective services delivery, someone who is result orientated to ensure compliance to National Standards of Healthcare Cleanliness 2021, National standards for healthcare food and drink 2022, and the application of all Trust policy and process.

The successful candidate will be a highly motivated, organised, operationally minded, with excellent communication skills.

Main duties of the job

Responsibility for the operational management of the soft services within the community sites on behalf of West Suffolk NHS Foundation Trust .

Responsible for compliance of NHS National Standards of Healthcare Cleanliness 2021 and National standards for healthcare food and drink 2022

Responsible for all staff within area of responsibility making sure sufficient training is provided to the appropriate levels and standards.

Responsible for the departmental adherence to all Trust policy and procedures.

Have budget responsibility for both pay and non-pay cost, for area of responsibility and in doing so stay within prescribed budgetary limits.

Responsible for departmental risk assessment, business continuity plans etc.

Responsible for recruitment, appraisals and any grievance or disciplinary matters

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job description

Job responsibilities

The post holder will be a Senior member of the West Suffolk NHS Foundation Trust, Estates & Facilities Soft Services team, with responsibility for the leadership and management of the following services at Newmarket Community Hospital.


Domestic cleaning services

Catering services

The post holder will also manage the Community Facilities (soft services), provision at various locations including but not limited to (List is not exhaustive and may change).





Bury St Edmunds



The post holder has leadership, managerial and professional responsibility for the above services and sites on behalf of the Trust including the line management responsibility for the Facilities staff located at those locations.

The post holder will manage and undertake reviews as appropriate of services provide by external contractors undertaking the reviews of Service Level Agreement (SLA). Working closely with the Trust Contract Management Officer.

The post holder will be responsible for ensuring the Community Facilities services and associated facilities staff are effectively resourced, have clear policies to deliver a high quality, safe service with robust governance to give assurance from Ward to Board in respect of national standards and statutory compliance.

The post holder will act as the Trusts expert in regards to the soft services provision for these areas, and in doing so provide specialist and professional expertise to clinicians, senior managers, and other staff throughout the Trust.

The post holder will formulate and deliver operational objectives for areas of responsibility whilst ensuring the provision of a comprehensive and efficient service working on behalf of patients, visitors, and staff.

The post holder will be expected to lead changes in the delivery of those services/departments for which responsibility is held and in do so identify and implement innovative solutions that support the Trusts Objectives.

Accountable for the delivery against Key Performance Indicators (KPIs), service developments and support the departments Business Plan. Lead on the provision of services to sustain future strategies and development for those areas of responsibility.

Responsible for resource management to specified targets and standards in line with the Trusts business plan and national targets.

Responsible for compliance with the following NHS standards - National Standards of Healthcare Cleanliness 2021. National Standards for Healthcare Food and Drink 2022

Support the Head of Facilities as part of the Senior Soft Services Management Team.

Person Specification

Education & Qualifications


  • Recognised Professional Qualification in a discipline that sits within the service line (e.g. Domestic services, hotel services)
  • Educated to or experience equivalent to Masters level in an Estates and Facilities Discipline principally soft facilities management
  • Evidence of Continuous Professional Development


  • British Institute of Facilities Management (BIFM) or similar

Experience & Knowledge


  • Successful track record of working in an Estates & Facilities role within an environment of comparable scale and complexity
  • Extensive specialist knowledge in a Facilities Discipline
  • Experience of Line Management of Diverse Staff Groups
  • Experience of leading in Soft-Facilities Management
  • Experience of delivering value for money / efficiency related changes
  • Successful track record of working in high performing teams, delivering challenging targets and achieving results.
  • The ability to demonstrate knowledge across the Soft Services portfolio


  • Be conversant with relevant Standards (Cleaning, Catering, Security)
  • Experience/knowledge of working in a health service environment.

Skills & Abilities


  • Effective interpersonal & communication skills.
  • Excellent report writing skills.
  • The ability to lead change where required
  • Able to work with groups and multi-disciplinary teams across the organisation and lead where appropriate.
  • The ability to lead the service when representing the Trust internally and externally
  • Attention to detail and achieve high level of accuracy
  • Organised approach to work.
  • Ability to work on own initiative and within a team
  • Commitment to staff development
  • Ability to develop and implement solutions to address problems
  • Ability to collate, interpret information and implement agreed policies & procedures
  • PC literate with office and design packages i.e. Auto-cad.
  • Ability to plan and prioritise workload

Personal Qualities


  • Ability to inspire and enthuse others
  • Dedicated and committed
  • Demonstrable leadership qualities
  • Flexible approach to working hours/duties
  • Patient and Quality focused
  • Professional approach

Employer details

Employer name

West Suffolk NHS Foundation Trust


Newmarket Hospital

Exning Road



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