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Patient Safety and Quality Manager

The Princess Alexandra Hospital NHS Trust
£43,742 to £50,056 Per Annum (Plus 5% HCAS)
Closing date
27 May 2024

View more

Other Health Profession
Band 7
Contract Type
Full Time
We're looking for a Patient Safety and Quality Manager to join our team in our Surgery and Critical Care division.

As our PS& Q manager you will facilitate clinical effectiveness (including risk, clinical audits NICE guidance and procedural documents), incident management, complaints, PALs. Triangulate reports. Monitoring audits and action plans and ensure learning is shared and any other processes which fall within the Patient Safety & Quality remit.

You will act as a point of contact to advise and support the division in managing incidents reporting processes, escalation and external reporting.

Main duties of the job

The Patient Safety & Quality Manager who is able to interact with all levels of clinical and non-clinical staff.

Co-ordinates the investigation of Incidents and complaints, including liaison with other divisions within the Trust and central PS& Q team and various external professional agencies. To act as key point of contact with patients and patients' families to support appropriate and timely responses in line with local and national guidelines, whilst prioritising workloads to meet challenging inflexible deadlines.

About us

Our Organisation

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:

Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and efforts

Everyday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both

Creative collaboration - Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.

Job description

Job responsibilities

Please see the attached job description and person specification, available to download at any time.

Previous applicants to this role need not apply.

Person Specification

Skills & Knowledge


  • Ability to use MS Office Applications
  • Knowledge of Incident Management Systemes such as DATIX
  • Prior clinical governance or other relevant experience in an NHS or similar environment.
  • Experience of working with complex and sensitive information

Education & Qualification


  • A NMC registered nurse
  • Management qualification or equivalent demonstrable experience


  • Car owner and holder of current driving licence
  • Expert working knowledge of Datix Incident Management System.

Personal Qualities


  • Flexible and self-motivated, enthusiastic with a commitment to working as part of a team.
  • Understanding of the Trust values and a commitment and adherence to the Equality Act

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust





Any attachments will be accessible after you click to apply.


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