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Deputy Service Manager

Nottingham University Hospitals NHS Trust
Depending on experience per annum
Closing date
17 May 2024

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Other Health Profession
Band 5
Contract Type
Full Time
An exciting opportunity to join the CAS management team. We are looking for a confident, well-motivated, reliable and pro-active individual to support and manage the administrative team across the service. This would be working within the CAS Division across both campuses. The role includes the opportunity to work closely with the administrative processes within the service.

Excellent communication skills with proven experience of managing a team. They will have the ability to deal with sensitive situations and conflict in a diplomatic and tactful manner. Having experience of recruitment and absence management is essential alongside the ability to coordinate and motivate staff to ensure a consistent standard is delivered.

Main duties of the job

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Line management of the administrative and clerical staff including staff recruitment, training and development.

To contribute to the delivery of ambitious targets by supporting the senior management team to continually improve performance within the service

To provide operational expertise and personal administrative support to all members of the service including Head of Services, Speciality General Manager, Associate Speciality General Manager & Service Manager.

Manage appraisals and mandatory training compliance whilst maintaining an efficient filing system.

To coordinate annual leave, study leave and on call cover for the consultants using the SARD NUH booking system and ensure the services have sufficient cover at all times.

To provide cover and management support to all members within the speciality in the absence of the service manager.

About us

With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job description

Job responsibilities

Please refer to the job description for a fully detailed list of the key tasks within this job that is being advertised.

In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to the advert
Person specification Training and Qualifications Essential criteria
  • Undergraduate degree or equivalent experience
  • Evidence of commitment to ongoing learning and personal development
Experience Essential criteria
  • Experience at management level which could include project management, change management, multidisciplinary working, human resource management, performance management
  • Evidence of having achieved challenging targets
Desirable criteria
  • Experience in healthcare
  • Experience of using healthcare IT systems, including Electronic Referral System, Careflow & DrDoctor
Communication and relationship skills Essential criteria
  • Effective communications skills and ability to influence and motivate staff to achieve challenging targets
  • Ability to present data and write reports
  • Ability to supervise a team & manage conflict
  • Proven record of planning, organisation and administration skills.
Analytical and Judgement Skills Essential criteria
  • Excellent problem solving skills, using team when appropriate
  • Innovative thinker with the ability to pro-actively move forward change
  • Skilled in analysing business performance information, interpreting performance data and then proposing solutions / outcomes to enable the department to reach business targets. A comparison of a range of options e.g. designing working procedures and working processes around new technology and national directives to enable the department to meet performance targets in the most cost effective way.
Planning and Organisational Skills Essential criteria
  • Effective organisation and planning skills to manage own workload and that of the team
  • Ability to work under pressure and to tight deadlines using own initiative and judgement
  • Ability to demonstrate innovative and forward thinking
Physical Skills Essential criteria
  • Well-developed IT skills to manage and report on complex performance management information systems

Person Specification



  • Experience at a management level
  • Practical experience in and admin role and dealing with challenging targets
  • Relevant practical experience in an administrative role


  • Experience in healthcare



  • Ability to communicate effectively to influence and motivate staff
  • Negotiating skills
  • Ability to supervise a team
  • Evidence of strong working relationships within multi -disciplinary teams
  • Ability to manage conflict within a team

Analytical and judgement skills


  • Evidence of problem solving skills and innovative thinking
  • Business focused and able to interpret performance data
  • Able to demonstrate good prioritisation skills
  • Able to demonstrate a pro-active approach to work/problem solving

Planning and organisational skills


  • Effective organisational and planning skills
  • Organising emails & workload using MS Office Outlook tools
  • Evidence of developing skills to manage own workload and that of own teams when required
  • Ability to work under pressure and to tight deadlines using own initiative and sound judgement


  • Able to work under pressure and to tight deadlines

Physical skills


  • Well developed IT skills



  • Able to work flexibly across QMC/City/Treatment Centre



  • Undergraduate degree or equivalent experience Evidence of commitment to ongoing learning and personal development
  • GCSE Grade C or above in English/Maths/Science

Employer details

Employer name

Nottingham University Hospitals NHS Trusts


City Campus, Nottingham University Hospitals

Hucknall Road



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