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Patient Equality, Diversity, and Inclusion Manager

University College London Hospitals NHS Foundation Trust
£58,698 to £65,095 Per annum inclusive of HCAS
Closing date
24 May 2024

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Other Health Profession
Band 8A
Full Time
Are you passionate about equality, diversity and inclusion? Do you have proven experience in leading change and creating working environments where all colleagues can thrive? Do you like a challenge?

If yes, then this role gives you an exciting opportunity to be part of a developing EDI agenda at University College London Hospitals. This newly created post, reporting to the Head of Patient Experience, will work with stakeholders internally and externally to identify and implement changes to make a real difference to the lived experiences of our patients and their families and carers and help achieve our strategic objectives.

The successful applicant will work across all our central London hospitals and join a diverse, professional and welcoming corporate team. You will enjoy hybrid working and will need to be flexible about working onsite based on the needs of the role.

UCLH values diversity and inclusion and is committed to the recruitment and retention of under-represented groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

Main duties of the job

The Patient Equality, Diversity and Inclusion (EDI) Manager will be the operational lead and subject matter expert for patient EDI improvements across the Trust.

They will:

support the senior leadership of the Trust with expert advice on best practice in relation to identifying and evaluating opportunities and implementing solutions to improve patient experience, access and outcomes.

lead the development and operational implementation of the Trust's EDI strategic objectives. This includes stakeholder engagement, definition, and delivery of the implementation plan, developing a suite of metrics to monitor progress, and evaluation of the interventions.

Support the development and implementation of patient objectives, strategy, projects, policies, and procedures to ensure the Trust meets legal, national, and best practice obligations under the Equality, Diversity, and Inclusion agenda.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:
  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
  • National Hospital for Neurology and Neurosurgery
  • Royal National ENT and Eastman Dental Hospitals
  • University College Hospital Grafton Way Building
  • Royal London Hospital for Integrated Medicine
  • University College Hospital Macmillan Cancer Centre
  • The Hospital for Tropical Diseases
  • University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Person Specification

Knowledge and Qualifications


  • Educated to degree level or equivalent qualifications or experience
  • Evidence of continuing professional development including regular attendance on internal and external study programmes
  • Demonstratable knowledge and understanding of Equity, Equality, Diversity, and Inclusion and the NHS obligations under the Equality Act2010 and the Public SectorEqualityDuties


  • Continuing professional development, professional qualification, or experience, specifically related to Equalities, Diversity, and Inclusion



  • Proven NHS/public sector experience
  • Experience of being able to balance competing priorities and meet personal and Trust targets within a fluctuating and demanding workload.
  • Excellent programme and project management experience to agreed deadlines.
  • Demonstrable experience of proactively promoting inclusion among colleagues
  • Understanding of patient community engagement and networks and their role in supporting the wider diversity agenda.

Skills and Abilities


  • Quality focussed with an innovative, flexible approach and the ability to problem solve.
  • Sound IT skills (Microsoft Office, Word, Excel, PowerPoint), experience of manipulating databases.
  • Ability to use data to inform decisions.
  • Advanced analytical skills and drawing conclusions from qualitative and quantitative data from a wide range of sources.
  • Being able to present evidence in a clear and concise manner in order to write business reports.
  • Ability to respond to urgent situations in a calm, empathetic and logical manner and manage stressful situations.
  • Proactive, flexible, well-organised and resourceful.
  • Collaborate effectively with teams across the organisation, including executive leads, staff networks, senior managers, and frontline staff.
  • Ability to actively participate in sub-regional, and national forums and networks to share learning and good practice.
  • Strong understanding of cultural differences and cultural integration.



  • Excellent interpersonal skills, demonstrating an ability to build relations and influence and negotiate with stakeholders.
  • Ability to develop trusting relationships with a diverse range of colleagues.

Employer details

Employer name

University College London Hospitals NHS Foundation Trust


University College London Hospitals

235 Euston Road



Any attachments will be accessible after you click to apply.


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