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Claims and Inquest Manager

London Ambulance Service NHS Trust
£51,488 to £57,802 per annum inclusive of HCAS
Closing date
21 May 2024

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Other Health Profession
Band 7
Contract Type
Full Time
We are looking for an experienced candidate to join the LAS Legal Team on a fixed term basis as Claims and Inquest Manager. The candidate will be expected to autonomously manage a mixed caseloads of inquests, clinical negligence and personal injury claims on behalf of LAS.

Main duties of the job

The candidate will
  • Manage a portfolio of claims and inquests cases, from investigation through to completion and closure.
  • Lead on case management and be responsible for routine reporting on clinical negligence, employer liability and public liability claims, and inquest activity, and for highlighting any potentially problematic cases and those likely to become high risk. Responsibilities include advising and supporting staff called to give evidence at Coroners' Inquests and at other Court Hearings and advising on the disclosure of personal information.
  • To supervise the work of the Claims and Inquest Assistants. Supporting them on specific cases.
  • In the absence of the Legal Services Manager, this post will manage the day to day activities of the Claim and Inquest Assistants.

About us

London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.

Job description

Job responsibilities

For further information about this role please see attached job description and person specification.

Person Specification



  • Degree /Professional Qualification
  • Postgraduate qualification/Masters or equivalent in-depth training and/or significant experience in law
  • Understanding of the Pre-action Protocol for the Resolution of Clinical Disputes, the Pre-action Protocol for Personal Injury Claims, the law relating to Coroners' Inquests, the legal framework governing the disclosure of personal information
  • Knowledge of how risk management can be applied to the handling of liability claims and Inquests



  • Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them
  • Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands
  • A team player, with excellent interpersonal skills, ready to assist and guide colleagues on matters within the bounds of your training, experience, and competence
  • Ability to use Datix integrated risk management software and Microsoft applications to assist and improve the scheduling of work and time management



  • A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
  • Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships
  • Sound political judgement and astuteness in understanding and working with complex policy, and diverse interest groups, and common sense in knowing when to brief up the line
  • A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
  • Ability to give clear presentations as part of the legal support offered to staff using power point

Employer details

Employer name

London Ambulance Service NHS Trust


Trust HQ

220 Waterloo Road



Any attachments will be accessible after you click to apply.


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