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Operational Information & Archives Assistant

London Ambulance Service NHS Trust
£34,089 to £41,498 per annum inclusive of HCAS
Closing date
28 May 2024

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Other Health Profession
Band 5
Contract Type
Full Time
We are looking for a motivated, dedicated and enthusiastic individual to join our small, friendly team. This role is responsible for researching 999 call records and ambulance crew documentation to provide information for enquiries from internal departments and external agencies including the Metropolitan Police and Coroners Courts.

Main duties of the job

You will provide evidence (patient records, voice recordings, chronology of events) for police investigations, Coroners' Courts and internal investigations.

You will be required to prepare and maintain recordings of 999 calls for use by LAS & Metropolitan Police. You must have experience of working with sensitive and confidential information and the ability to search an extensive range of records in several media formats to investigate enquiries. This will involve using your problem solving and organisational skills.

You will provide research and administrative support within a team environment and will assist in ensuring that call records, patient report forms and other sensitive documents are collated, stored and accessed appropriately in line with NHS and external guidance including the Data Protection Act.

About us

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
  • Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
  • Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
  • Our London- using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Job description

Job responsibilities

This post is specifically responsible for the following tasks:
  • Provide bespoke complex information in response to enquiries from external agencies, which may be used as evidence in criminal proceedings or in Coroners Courts
  • Liaise with Metropolitan Police (MPS) and other external agencies regarding disclosure of information
  • Investigate enquiries which involves researching an extensive range of records in several media formats such as electronic records microfilm
  • Follow guidelines controlling access to sensitive and confidential documents in line with NHS and external guidance including the Data Protection Act and patient confidentiality.

Person Specification

Qualifications, Accreditations, Education


  • 'A' Level standard of education or equivalent experience and knowledge of working in a similar environment.



  • Experience in working in a customer focused environment.
  • Experience of dealing with difficult customers
  • Experience of applying legislation / company protocols and procedures in a work environment including Data Protection Act, Freedom of Information Act and Caldicott principles

Knowledge and Skills


  • Ability to develop thorough knowledge of operational working procedures to answer complicated enquiries
  • Knowledge of Data Protection Act, Caldicott and other legislation applicable to archiving of sensitive and confidential records.
  • Ability to interpret, classify, locate and retrieve information using a methodical and systematic approach to work.
  • Ability to make own decisions on how complex issues should be resolved and to consult manager when appropriate.

Employer details

Employer name

London Ambulance Service NHS Trust


London Ambulance Service NHS Trust HQ

Waterloo Road



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