Skip to main content

This job has expired

Service Manager for Access and Admission Avoidance Pathway

Employer
West London NHS Trust
Location
Southall
Salary
£64,408 to £73,961 Per Annum Inclusive of HCAS
Closing date
28 May 2024

View more

Profession
Other Health Profession
Grade
Band 8B
Contract Type
Permanent
Hours
Full Time
West London Trust (WLT) is a dynamic healthcare organization committed to delivering high-quality care to our community. We are currently seeking a dedicated and experienced Service Manager to join our Integrated Care team based at Clayponds Hospital.

As the Service Manager for Access and Admission Avoidance Pathway, you will play a pivotal role in overseeing and coordinating community-based admission avoidance pathways. This includes managing rapid response and home first services, as well as access pathways such as discharge and referral hubs.

Main duties of the job

As the Service Manager for Community-Based Admission Avoidance Pathways and Access Pathways, you will play a crucial role in facilitating seamless transitions of care for patients. Your responsibilities will include providing strategic and operational leadership for admission avoidance pathways, discharge hubs, referral hubs, rapid response, and home first services. This involves managing the delivery of rapid response and home first services, ensuring timely and effective interventions to prevent unnecessary hospital admissions.

Collaboration with multidisciplinary teams will be essential to develop and implement innovative strategies aimed at improving access to care and reducing hospital admissions. You will lead service development initiatives, working closely with stakeholders to identify and address any gaps in service provision.

Compliance with regulatory standards and best practices in admission avoidance pathways will be a priority, and you will be responsible for monitoring service performance and outcomes. Implementing quality improvement measures as necessary will also be part of your role.

Providing leadership and support to staff will be integral, fostering a culture of continuous learning and development within the team to ensure high-quality care delivery.

About us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is �426m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications & Training

Essential

  • Relevant professional qualification (Professional registration holder)
  • Appropriate professional registration e.g. NMC, HCPC
  • Educated to degree/ diploma level with a relevant qualification or equivalent experience.
  • Clinical/post graduate management qualification to masters or equivalent level of experience and proven ability to perform at this level


Experience

Essential

  • Relevant operational experience to manage unplanned/admission avoidance and access pathways.
  • Extensive experience of and demonstrable achievement in managing health/social care services.
  • Management of resources and good track record with change management, efficiency savings and financial recovery plans.
  • Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
  • Experience of managing a diverse practitioner team (multi-site).
  • Measurable track record in involving and motivating staff to improve performance.
  • Knowledge of team development and workforce requirements for modern health and social care services.
  • Understanding of clinical governance framework and its application in practice
  • Ability to present highly complex and emotive information clearly and openly with staff.
  • Ability to present information clearly.
  • An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
  • Able to hold professionals and peers to account.
  • An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
  • Good project management skills and the ability to see through tasks to their successful conclusion


Desirable

  • Experience in community teams, ability to demonstrate appropriate skill-mix
  • Project management.
  • Experience of preparing and presenting reports at Board Committee level.
  • Experience of transformation in community services


Knowledge & Skills

Essential

  • Knowledge of team development and workforce requirements for modern health and social care services.
  • Understanding of clinical governance framework and its application in practice
  • Ability to present highly complex and emotive information clearly and openly with staff.
  • Ability to present information clearly.
  • An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
  • Able to hold professionals and peers to account
  • An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
  • Good project management skills and the ability to see through tasks to their successful conclusion


Personal Qualities

Essential

  • Highly motivated and able to work independently and for long periods of prolonged concentration.
  • Flexible about hours of work
  • Ability to be calm under pressure, to contain others emotional distress and anxiety.


Employer details

Employer name

West London NHS Trust

Address

Senior Management Team

Southall

UB2 4SD

Any attachments will be accessible after you click to apply.

222-LS-ICS-279-B

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert