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Operational Services Manager

Employer
Mersey Care NHS Foundation Trust
Location
Prescot
Salary
£50,952 to £57,349 per annum
Closing date
21 May 2024

View more

Profession
Other Health Profession
Grade
Band 8A
Contract Type
Permanent
Hours
Full Time
There is an exciting opportunity to work within the Urgent Care Service across that serves, Liverpool, South Sefton & Knowsley footprint as an 8a operational manager. The successful candidate will join a dynamic senior leadership team in and have the opportunity to develop and enhance their leadership skills .

Main duties of the job

To ensure systems and processes are in place to provide line management to support operational services staff across the Community Care Division and ensure effective recruitment, training and development of this staff group.

To provide direct operational management of key identified staff members and other groups of staff.

To implement and monitor service redesign and transformation across the service line operational services at pace ensuring no unintended adverse consequence arise and transformational activity achieves successful outcomes.

To develop systems at a team level that promotes clear communication between staff and management.

To identify resources that are required to provide the services on a day-to-day basis and to develop plans for strategic development in the service and financial framework and over the longer term.

To contribute to service and corporate budgeting processes with delegated authority to manage financial and human resources to ensure the maximum benefit to service users and service delivery

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Job description

Job responsibilities

The Operational Services Manager will support the Clinical Services Manager in the effective management and deployment of operational services across the Community Care Division.

The post holder will ensure that a consistent approach to the delivery of high-quality effective services is taken which is underpinned by standardised processes and protocols.

PRINCIPLE RESPONSIBILITIES for the post include:

1. To ensure systems and processes are in place to provide line management to support operational services staff across the Community Care Division and ensure effective recruitment, training and development of this staff group.

2. To provide direct operational management of key identified staff members and other groups of staff.

3. To implement and monitor service redesign and transformation across the service line operational services at pace ensuring no unintended adverse consequence arise and transformational activity achieves successful outcomes.

4. To develop systems at a team level that promotes clear communication between staff and management.

5. To identify resources that are required to provide the services on a day-to-day basis and to develop plans for strategic development in the service and financial framework and over the longer term.

6. To contribute to service and corporate budgeting processes with delegated authority to manage financial and human resources to ensure the maximum benefit to service users and service delivery.7. Lead the teams in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies considering best practice and current options and ultimately making decisions in the best interest of the project.

Person Specification

Qualifications

Essential

  • Educated to masters degree level or equivalent experience
  • Evidence of on-going professional development


Desirable

  • PRINCE 2 qualification
  • Leadership or management qualification


Knowledge

Essential

  • Minimum of 3 years senior management experience in a large complex organisation
  • Experience of leadership and management of complex change management programmes
  • Experience of successfully defining, managing and leading change initiatives to support organisational changes
  • Good understanding of workforce development
  • Experience and ability to work under pressure and meet competing deadlines
  • Knowledge of developments in mental health policy and legislation
  • Experience of successfully engaging multi-disciplinary teams
  • Expertise in managing people, managing conflict and balancing demand for resources with availability and prioritisation of same


Desirable

  • Experience in a care giving settin


Values

Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented


Skills

Essential

  • Ability to analyse and implement financial reports and data
  • Analytical and problem-solving skills
  • Research and audit methods
  • Proven skills in effectively chairing meetings
  • Proven persuasion and negotiation skills
  • To embrace a leadership style which inspires confidence in others
  • To be visible, approachable and accessible to staff
  • Ability to demonstrate values of Mersey Care through own actions and behaviour
  • Able to communicate effectively both verbally and non-verbally
  • Possess excellent listening and negotiation skills
  • Leadership skills
  • Innovation and creativity in decision making
  • Competent IT skills


Desirable

  • Evidence of presentation skills


Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

V7

King Business Park

Prescot

L34 1PJ

Any attachments will be accessible after you click to apply.

350-CC6262464

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