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Deputy Chief Operating Officer - Surrey Downs H&C

Epsom and St Helier University Hospitals NHS Trust
£72,428 to £83,149 per annum inc fringe hcas + on call rota
Closing date
24 May 2024

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Other Health Profession
Band 8C
Full Time
Surrey Downs Health & Care

An exciting opportunity has arisen for an enthusiastic, ambitious and highly motivated individual to join the management team of Surrey Downs Integrated Care Partnership as the Deputy Chief Operating Officer.

The Deputy Chief Operating Officer would ensure effective service development, operational management, and delivery of high-quality patient services across all clinical areas within Specialist Services and also support the PCNs.

Applicants for this innovative and dynamic role should have values in line with our Trust values and will need to have demonstrable experience of monitoring and managing performance & quality targets and budgets at a high level. They will have excellent communication skills, both verbal and written and will need to understand and report on complex performance information.

Main duties of the job

Deputy Chief Operating Officer role includes operationally leading Specialist Services teams and supporting Chief Operating Officer by working with PCN Operational Managers in timely service Delivery. Reporting to the Chief Operating Officer, and working in partnership with Clinical Leads, Strategic Directors, Nursing and Multi-professional Directors to deliver patient services. The Deputy Chief Operating Officer will work in the operational delivery, operational performance, financial performance, governance, and change and business delivery across the SDHC. Working alongside the Chief Operating Officer in the delivery of financial, quality, performance, productivity and workforce targets, agreed as part of the business planning, appraisal and personal development process.

The Deputy Chief Operating Officer will have the responsibility of leading the Specialist Services teams, which will include management of clinical and operational managers responsible for service and performance, to ensure the efficient and effective delivery of high-quality patient-centered care. In addition, they will work closely with the 6 PCN Hubs Operational Managers to achieve overall delivery of services across SDHC.

The post holder will be accountable for establishing and maintaining effective structures and systems of control for the management of staff, including recruitment, appraisal, continuing professional development, and support of the Trust's Human Resource policies and procedures.

About us

Surrey Downs Health and Care (SDHC) deliver care closer to people's own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person centric care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes
  • The three GP federations representing practices that operate in the Surrey Downs area
  • CSH Surrey
  • Epsom and St Helier University Hospitals NHS Trust
  • Surrey Council County

We collectively aspire to be an exemplar of how to deliver the highest quality and best value care in a complex health and care environment.

Job description

Job responsibilities

Leadership & Performance Management
  • As part of the Senior management team to provide leadership to the SDHC staff, ensuring clear communication of Trust vision, priorities and expectations to ensure the engagement of teams to deliver services of the highest quality.
  • Role model positive leadership behaviours by living the Trusts values and visibly leading on promoting equality, diversity and inclusion in all aspects of the job role
  • Responsible for managing the complex nature of the business area, ensuring that the appropriate strategic plans are delivered within the operating framework.
  • In conjunction with the Directors develop and deliver the strategy and performance management of clinical services including PCN and Planned care.
  • Take a leading role working with a range of complex clinical specialties and other support departments to improve throughput in community care settings.
  • Holding Operational Managers and Lead Clinicians to account for delivery of their objectives through regular performance review meetings.
  • Provide a professional, senior management contribution across the SDHC, working in partnership with the Directors and Clinical Leads and others to deliver cost efficient, high quality and responsive services.
  • Ensuring sufficient data availability within SDHC to monitor and track performance and to satisfy reporting requirements.
  • Have a senior role in the development of the SDHC working with internal and external partners.
  • Lead on and deliver a number of key SDHC strategic and operational programmes.
  • Providing appropriate input and challenge to clinical and business plans where necessary.
  • Hold overall responsibility for the financial budget of the multiple specialist services to optimise resource management and broader Surrey Downs Health and Care operate within agreed annual budget.
  • Identify risk and implement mitigation actions, and report significant risks and proposed actions through the SDHC Governance with onward escalation to the Partnership Board as appropriate.
  • Minimise boundaries between services, both within and outside the Specialist Services and PCNs to maximize the impact of integrated care pathways.
  • Provide leadership to the community staff within the Specialist Services ensuring recruitment, appraisal, CPD and performance is completed as per trust targets.
  • Working closely with professional leads. Manage capacity forecast, strategic and operational delivery
  • Ensure that the Specialist Services and PCN complies with all the relevant policies and procedures that relate to Epsom and St Helier NHS Trust.
  • Provide the Board with timely reports through an agreed Dashboard to provide assurance as to the performance of the Specialist Services and PCNs including identification of mitigating actions
  • Create effective working relationships with each of the partners to achieve effective use of resources or enhanced quality and productivity, as appropriate.

  • Quality, Corporate and Clinical Governance
  • Ensure that the services are focused on the needs of patients and clients.
  • Implement changes relating to Friends and Family and other feedback relating to the service.
  • Ensure that quality and environmental standards are achieved as per CQC specifications.
  • Ensure high standards of cleanliness and infection control.
  • Maintain and develop strong systems for clinical and corporate governance.
  • Ensure that Community Specialist services and PCN are focused on the needs of patients and clients.
  • Ensure all staff have objectives and personal development plans. Be responsible for identifying areas of individual performance improvement and work closely in partnership with the employing organisation to address and resolve.
  • Promote the implementation of key HR initiatives/targets and HR policies/practices.
  • Actively promote and encourage training, development and educational opportunities for staff and ensure the development of an annual training plan
  • Ensure appropriate communication and staff involvement structures are in place for all Surrey Downs Health and Care staff.
  • Ensure the implementation of Surrey Downs Health and Cares Clinical Governance, Health and Safety and Risk Management policies and plans, and monitor compliance and implementation within SD Health and Care
  • Ensure that SD Health and Care uses national assessment, controls assurance, CNST, RPST and Standards for Better Health to improve practice and patient safety.
  • Oversee the management and response to any complaints and present a summary report to the board.

  • Development and transformation of services within SDHC and system wide
  • Work as part of the senior management team in developing detailed business plans.
  • Lead and encourage redesign of services, and embed new ways of working which support patient care aims.
  • Be alert to changes in clinical practice/behaviour and patient expectations and take account of the potential impacts in planning/delivering services.
  • Contribute to the planning, marketing and commissioning of services.
  • Ensure patient involvement in the evaluation and redesign of all planned care services.
  • Establish links with external agencies that will ensure the continued development of new ways of working and collaboration on key tasks within the health economy.
  • Ensure patient involvement in the evaluation and redesign of services.
  • Support the development of an annual capacity plan, activity profile and operational plan which achieves the quality and access targets agreed for Planned Care.
  • Develop Surrey Downs Health and Care organisational culture and demonstrate agreed values and behaviours.
  • Build processes with people as partners in the co-design and co-production of services leading to empowerment of people and involvement in decision making.
  • Work collaboratively with health and social care partners to achieve optimal care for people as close to their home as possible.
  • Participate in the introduction of new pathways and ways of working, taking the lead for ensuring successful local mobilisation and benefits realisation.
  • Embed service improvement methodology and a culture of continuous improvement.
  • Develop an annual capacity plan, activity profile and operational plan which achieves the quality and access targets agreed for Surrey Downs Health and Care.
  • Support with delivery of SDHCP wide transformation programmes working
  • Lead on the development of end to end pathways and system service improvement programmes
  • Work with clinical and administrative colleagues from across the system, to help achieve sustained improvements, including in the following areas Clinical quality, Patient experience and Financial efficiency
  • Support development of programmes of work, delivery timelines and actions plans to oversee the development of change
  • Provide project management support and operational leadership Lead and co-design the SDHC matrix management arrangements to support the Chief Operating Officer in relation to the overall achievement of benefits and outcomes and lead identified cross-alliance programmes as agreed
  • Hold lead responsibility for ensuring the provision of high-quality and localised support from corporate services including HR, finance, IT, contracts and analytics and communications.
  • Undertake any other duties that may be required following discussion & agreement with the Chair of the Board
  • In all activities undertaken, adhere to the Code of Conduct for NHS Managers (Oct 2002) and relevant healthcare professional bodies.
  • To participate in on call arrangements

  • Please find the attached Job Description and Person specification for more details about the vacancy

    Person Specification



    • Master's degree in healthcare or management or demonstrable ability to work at master's level
    • First Degree and/or equivalent senior management experience
    • Evidence of maintaining continuous professional development


    • Prince 2 or other Project management experience



    • Significant management experience in a senior role within the acute and community sector in particular operational management
    • Experience of managing strategic and operational performance in achieving key targets
    • Proven record of financial management aat senior level
    • Successful delivery of cost improvement programmes
    • Knowledge and experience of collaborating with external organisations, both NHS and non-NHS providers whilst being politically aware of hidden agenda and adapting negotiating style to meet the needs
    • Proven experience of developing and implementing strategic plans
    • Evidence of report writing and presentation skills, to include business cases and formal presentations

    Personal Qualities


    • Commitment to self-development with ability to demonstrate in depth knowledge of key policies and themes
    • An ability and interest in coaching staff to improve performance
    • Commitment to promote equality and diversity in the workplace and in-service delivery and development
    • Abilitytowork inan unpredictable environment, achieve demanding tasks and objectives against deadlines, priorities own/service workload

    Employer details

    Employer name

    Epsom and St Helier University Hospitals NHS Trust


    Horizon House

    28 Upper High Street


    KT17 4RS

    Any attachments will be accessible after you click to apply.


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