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Domestics Services & Accommodation Manager

West Suffolk NHS Foundation Trust
Bury St Edmunds
£43,742 to £50,056 per annum
Closing date
24 May 2024

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Other Health Profession
Band 7
Contract Type
Full Time
An opportunity has arisen for a Domestic Services and Accommodation Manager to form part of the Facilities Department management team at West Suffolk Hospital.

This is a great opportunity for a suitably qualified and experienced individual who strives to deliver a high-quality service.

You will manage the operational delivery of the Domestic services including the leadership of a team of supervisors and approximately 100+ domestic staff, also responsible for the operational delivery of the Trust staff Accommodation including the leadership of a team made up of booking coordinators and housekeeping staff.

We are looking for an enthusiastic individual who will be expected to communicate clearly to create an effective Domestic services department, someone who is , result orientated so ensuring compliance to National Standards of Healthcare Cleanliness 2021

The successful candidate will be a highly motivated, organised, operationally minded, with excellent communication.

Main duties of the job

Responsibility for the overall management of the Domestic services department and Staff Accommodation at West Suffolk Hospital.

Responsible for compliance of NHS National Standards of Healthcare Cleanliness 2021

Responsible for all Domestic services and Accommodation staff making sure sufficient training is provided to the appropriate levels and standards.

Responsible for the departmental adherence to all Trust policy and procedures.

Have Budget responsibility for both Pay and non-pay cost, relating to the Domestic services and Staff Accommodation and in doing so stay within prescribed budgetary limits.

Responsible for departmental Risk assessment, business continuity plans etc

Responsible for recruitment, appraisals and any grievance and disciplinary matters.


Staff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 - 18:30.

For individuals working within the core hours, the Trust offers parking off site at the Bury St Edmunds Rugby Club, which is serviced by a regular shuttle bus to and from the Hospital. Details of the bus timetable can be found in the on-line starter pack on the West Suffolk Hospital website.

This parking restriction does not apply if an individual is required to work on a weekend or if they are required to complete on call duties within their role.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job description

Job responsibilities

Job summary:

The post holder will be a Senior member of the Estates & Facilities Soft Services team, with responsibility for the leadership and management of the Domestic services department and the staff Accommodation.

The post holder has leadership, managerial and professional responsibility for the above services on behalf of the Trust. The post holder holds line management responsibility for the staff in those department.

The post holder will be responsible for ensuring the Domestic cleaning services and staff Accommodation are effectively resourced, have clear policies to deliver a high quality, safe service with robust governance to give assurance from Ward to Board in respect of national standards and statutory compliance.

The post holder will act as the Trusts expert in these areas, and in doing so provide specialist and professional expertise to clinicians, senior managers, and other staff throughout the Trust.

The post holder will formulate and deliver operational objectives whilst ensuring the provision of a comprehensive and efficient service working on behalf of patients, visitors, and staff.

The post holder will be expected to review and evaluate the operational effectiveness of those areas for which responsibility is held. To lead on any changes as part of the review process and the implementation of innovative solutions that support the Trusts Objectives.

Accountable for the delivery against Key Performance Indicators (KPIs), service developments and support the departments Business Plan. Lead on the provision of services to sustain future strategies and development for those areas of responsibility.

Responsible for resource management to specified targets and standards in line with the Trusts business plan and national targets.

Responsible for compliance with the NHS - National Standards of Healthcare Cleanliness 2021.

Support the Head of Facilities as part of the Senior Soft Services Management Team.

Person Specification

Education & Qualification


  • Recognised Professional Qualification in a discipline that sits within the service line (e.g. Domestic services, hotel services)
  • Evidence of Continuous Professional Development
  • Educated to or experience equivalent to Masters level in an Estates and Facilities Discipline principally soft facilities management


  • British Institute of Facilities Management (BIFM) or similar

Experiecne & Knowledge


  • Successful track record of working in an Estates & Facilities role within an environment of comparable scale and complexity
  • Experience of Line Management of Diverse Staff Groups
  • Experience of leading in Soft-Facilities Management
  • Experience of delivering value for money / efficiency related changes
  • Successful track record of working in high performing teams, delivering challenging targets and achieving results.


  • Be conversant with relevant Standards (Cleaning, Catering, Security)
  • Experience/knowledge of working in a health service environment.

Skills & Abilities


  • Effective interpersonal & communication skills.
  • Excellent report writing skills.
  • The ability to lead change where required
  • Able to work with groups and multi-disciplinary teams across the organisation and lead where appropriate.
  • The ability to lead the service when representing the Trust internally and externally
  • Attention to detail and achieve high level of accuracy
  • Organised approach to work.
  • Ability to work on own initiative and within a team
  • Commitment to staff development
  • Ability to develop and implement solutions to address problems
  • Ability to collate, interpret information and implement agreed policies & procedures.
  • PC literate with office and design packages i.e. Auto-cad.
  • Ability to plan and prioritise workload


  • Ability to inspire and enthuse others
  • Dedicated and committed
  • Flexible approach to working hours/duties
  • Patient and Quality focused
  • Professional approach

Personal Qualities


  • Ability to inspire and enthuse others
  • Dedicated and committed
  • Flexible approach to working hours/duties
  • Patient and Quality focused
  • Professional approach

Employer details

Employer name

West Suffolk NHS Foundation Trust


West Suffolk Hospital

Hardwick Lane

Bury St Edmunds

IP33 2QZ

Any attachments will be accessible after you click to apply.


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