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Band 8a Head of Patient Experience and Engagement

Birmingham Community Healthcare NHS Foundation Trust
£50,952 to £57,349 a year n/a
Closing date
21 May 2024

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Other Health Profession
Band 8A
Contract Type
Full Time
An exciting leadership opportunity for a dynamic professional is available to join our well-established Patient Experience Team. You will be a registered healthcare professional and/or have extensive knowledge of Patient Experience services. You will have experience of successfully engaging with people about healthcare services, with an understanding of best practice in hearing from those who have traditionally been under-represented.

Alongside our Associate Director, Patient Experience, you will be leading our Patient and Carer Involvement and Engagement Strategy, Essential Care Awards programme, Duty to Involve and our emerging work with volunteer experts with lived experience.

The wider Patient Experience Team includes Patient Experience Feedback and Palliative Care with Bereavement Services. We are proud to be proactive in supporting patients and their loved ones throughout their healthcare journey. We work hard to meet our objectives and take good care of one another.

Please ensure you tell us about your leadership style and how this enables you to deliver measurable improvements in the current role. Applications are particularly welcome from those who identify with Equality Act protected characteristics under-represented in the NHS workforce.

Main duties of the job

The post holder will be responsible for:
  • the leadership and strategic delivery of the Trust's Patient Experience Framework, acting as a source of professional advice and expertise to lead, manage and develop a proactive approach to improve patient experience, within the context of our Essential Care Framework.
  • the delivery of a robust patient engagement programme, including the development and delivery of a Trust Carer's Strategy and Volunteer and Experts with Lived Experience Strategy.
  • ensuring a coordinated and consistent approach of patient experience leadership across the clinical divisions, including leadership of the delivery of the Trust's Patient Story programme to Trust Board and Patient Information policy.
  • the delivery, recording and reporting of the Essential Care Award programme. Using a QI approach to continuously monitor and improve the process such that the programme is fit for purpose in giving assurance of high quality, safe care, within all services.
  • compliance with the Duty to Involve process.
  • the future development of the patient experience services, ensuring coproduction with patient, service users, families, and other key stakeholders is embedded in all service areas and reflective of the needs and aspirations of the community it serves.
  • Ensuring that the Trust continually improves the patient experience, through the Essential Care Award programme and associated activities.

About us

Our Trust values are exceptionally important to us. Please ensure that your application includes details of how you apply these values in your work and the difference they make.

Job description

Job responsibilities

See attached JD and PS.

In your application, please ensure that you clearly demonstrate how your skills, knowledge and experience mean that you are able to meet the requirements within both documents. It will be particularly important to show your high-levels of communication skills in the way that you present this information.

Person Specification



  • Registered Nurse, AHP and/or extensive patient services experience
  • Qualified to Masters level or equivalent



  • Understanding of best practice in patient involvement and engagement

Employer details

Employer name

Birmingham Community Healthcare NHS FT


Moseley Hall Hospital / Priestly Wharf


B7 4BN

Any attachments will be accessible after you click to apply.


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