Skip to main content

This job has expired

CAMHS Crisis Line Clinicians

Barnet, Enfield & Haringey Mental Health NHS Trust
£49,178 to £55,492 Per Annum including Outer London Allowance
Closing date
22 May 2024

View more

Mental health, Mental health nurse, CAMHS nurse
Band 7
Contract Type
Full Time
The North Central London (NCL) Crisis Single Point of Access will provide a 24/7, all age, first point of telephone contact service for people experiencing mental health crisis, their families, carers and other healthcare professionals including London ambulance service, and the police calling for advice and/or to refer into local crisis services. The service will also respond to urgent mental health calls from people calling via NHS 111 (option 2).

This NCL service will be hosted in partnership by BEH Mental Health NHS Trust and Camden & Islington NHS Foundation Trust and will be based at St Ann's Hospital. The CAMHS Advanced Mental Health Practitioner postholder is expected to work flexibly across the service and will act as a senior role model and supervisor to clinicians in the team to ensure delivery of a high-quality service.

Main duties of the job

The post holder will provide short-term, targeted telephone interventions to support young people in distress, as well as providing advice and support for parents and carers who have concerns about their child or young person's mental health including de-escalating of crises - reducing unnecessary A& E presentations (and potentially admissions) via alternative routes of support.

The post holder will provide compassionate care that is based on empathy, kindness, respect and dignity, and role model this to staff within the team. The post holder will ensure effective triaging and screening of referrals and support the clinicians in managing complex referrals. They will be responsible for organizing the roster and always ensuing safe staffing. The post holder will work closely and maintain excellent communication and working relationships with partner crisis and community services, LAS, Police and Third Sector services. The post holder will provide management support as delegated by the Operational Manager, including supervision of staff, team training, service development initiatives and be expected to deputise for the Operational Manager in their absence.

About us

Barnet Enfield and Haringey Mental Health NHS Trust provides local, regional and national award-winning healthcare services. We have more than 3.300 staff working out of 20 main sites serving a population of 1.2 million people. We provide community health services and mental health services for young people, adults and older people. Our North London Forensic Service treats and cares for people in the criminal justice system who have mental health conditions. We also provide one of the largest eating disorders services in England, as well as drug and alcohol services.

We are an organization that is passionate about equality, diversity and inclusion one that prides itself in developing the leadership capabilities of its employees, looking after their health and wellbeing, creating safe spaces for staff to speak up and providing opportunities to mentor and be mentored. Our employees are the reason for delivering Good CQC ratings, excellent outcomes and outstanding patient experiences, so it is our aim to create a happy and healthy working environment where you can thrive and succeed.

Job description

Job responsibilities

  • To undertake initial mental health and risk assessment of CYP who present with high risk and/or following acts of deliberate self-harm.
  • To independently and/or jointly carry out assessments of the mental health needs of children and young people within a therapeutic framework and to contribute fully to the care planning process.
  • To provide a high standard of care for people in the care group in keeping with the philosophy and operational policies for the Crisis Team and in addition to the Trusts policies, practice, and procedures.
  • To conduct accurate risk assessments and management plans, involving the service user, carer, and any other individuals relevant to the care of the service user, and to ensure that this is well documented (on RiO). All this in conjunction with other team members where appropriate.
  • To be responsible for negotiating co-ordinated rehabilitative care packages, in conjunction with other professional agencies and networks, prior to discharge from inpatient units back to the community.
  • To identify, respond appropriately to child protection issues within local, Pan London and national Safeguarding Children guideline i.e. take part in case conferences, review meetings and planning meetings as appropriate.
  • To link resources and co-ordinate services for young people and their families experiencing disruption because of severe mental illness.
  • To ensure, in conjunction with the Crisis Team Manager, the follow up of children and young people who attend hospital following episodes of suicide attempt or self-harm.
  • To ensure effective communications with relatives, other professionals, and voluntary organisations, thus encouraging participation in care delivery. To respond sensitively to the needs of relatives and carers.
  • To develop strong links with the CAMHS Teams, as well as other professional groups/teams.
  • To provide specialist consultation to the families and others involved in the care of the young person.
  • To assist with the management of the behaviour of children and young people who at times may be physically and verbally aggressive towards other members of the family and staff.
  • To offer advice to other professionals within CAMHS and externally, as well as share their expertise in the management of complex cases in a variety of settings.
  • To communicate in a clear and sensitive manner, information concerning the assessment, formulation, and treatment plans for service users and to monitor progress during multi-disciplinary care.
  • To offer short therapeutic interventions on the phone to patients and their families with the therapeutic modality in which they have experience.

Professional, Teaching, Training and Supervision
  • To be committed to developing professional skills, knowledge, and expertise through training and other professional development activities.
  • To receive regular professional supervision from a senior clinician in your relevant profession.
  • To gain additional highly specialist experience and skills relevant to CAMHS work.
  • To participate actively in the development and delivery of a teaching program for trainee professionals and team members as identified.
  • To provide consultation and possibly supervision to more junior colleagues as well as other professionals within CAMHS.
  • To remain up to date concerning relevant clinical, social and legal issues. To be aware of relevant research findings.
  • To maintain knowledge of relevant legislation in relation to children and adolescents including safeguarding children and young people, child protection procedures and policies.
  • To update training regularly on safeguarding and other relevant mandatory topics.
  • Provides the highest standard of professional and expert clinical leadership that influences advanced level of practice in mental health and demonstrates positive role modelling.
  • Promote a culture of learning and continuous service improvement amongst the team.
  • To participate in the orientation, comprehensive induction and meaningful training of new staff.
  • To lead on and contribute to informal and formal training delivered to staff and other agencies where required.
  • Work closely with the Operational Manager to achieve best practice in the service, identifying individual and collective training needs in this respect.
  • Support the Operational Manager in developing the Service as a possible educational placement.
  • Attend all Trust Mandatory Training and ensure this is given priority for all staff keeping up to date records of all staff attendance.
  • Through supervision and appraisal demonstrate personal reflection skills, acknowledge own areas for development and identify / access training as appropriate.
  • To be aware of and practice professional accountability with due regard to relevant professional body.

Person Specification

Qualifications/ Registrations


  • oQualification at degree level or equivalent and registration with registration with relevant professional body with a core profession (clinical/counselling psychology, psychotherapy, systemic family psychotherapy social work, nursing, occupational therapy - NMC/
  • oRelevant training or qualification in child and adolescent mental health. oRelevant training on safeguarding and child protection.


  • oTraining in one of the main therapeutic modalities. oCAMHS experience and evidence of leading a change initiative which improved patient care. oWorking within Mental Health Service as a Band 6 oExperience of working with CAMHS crisis acute services in the community

Experience and Knowledge


  • oExperience of clinical and risk assessment and treatment of children and young people across the full range of care settings, including outpatient, community, primary care, and in-patient settings. oPrevious experience of working in CAMHS, with proven track record of working with children, young people and their families offering assessment and stabilisation during periods of high risk. oExperience of case load management. oExperience of working in a multi-disciplinary team.


  • oExperience of teaching colleagues of other disciplines. oExperience of working in a culturally diverse area. oExperience of working in an adolescent in-patient setting.

Skills/ Abilities


  • oEvidence of well-developed clinical skills and knowledge in CAMHS. oWorking knowledge in at least one model of therapeutic work (e.g. Systemic, CBT, SFT, Psychodynamic). oAbility to work effectively across organisational boundaries. oExcellent verbal and written communication skills. oTeaching skills in clinical settings. oProven qualities in sustaining the mental, emotional, and physical demands of specialised therapeutic work with disturbed and distressed adolescents and their families/care networks. oCapacity to deal with working conditions that may occasionally involve verbal abuse and frequent exposure to highly emotive material such as child abuse and family breakdown. oAbility to manage the multiple demands complex clinical environment. oAwareness of current national guidelines and policies in the field of CAMHS. oKnowledge of legislation including the Mental Health Act 1983 in relation to children and adolescents including safeguarding children and young people, child protection procedures and policies. oGood computer skills and knowledge of patient management systems. oAccurate record keeping. oEvidence of continuing professional development.


  • oExperience in family therapy processes. oExperience in using CBT techniques oExperience in setting up and facilitating groups. oKnowledge of development in inter-agency partnership. oSpecific knowledge of current issues for Adolescent mental health.

Personal Qualities


  • oCommitment to equal opportunities. oSelf-motivated, assertive, and flexible

Employer details

Employer name

Barnet, Enfield & Haringey Mental Health NHS Trust


St Ann's Hospital


N15 3TH

Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert