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Band 7 Operations Manager - Intermediate Care Group

Birmingham Community Healthcare NHS Foundation Trust
£43,742 to £50,056 per annum
Closing date
23 May 2024

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Other Health Profession
Band 7
Contract Type
Full Time
Are you a dedicated, proactive individual looking for a new opportunity to develop your management/leadership skills within a multi-discipline setting? Want to live in the youngest city in Europe? Truly cosmopolitan with a diverse population of over 1.1 million, Birmingham has the largest open space in Europe and fantastic network links to the rest of the UK.

Look no further, we have an exciting opportunity for you to join our Intermediate Care Group within Birmingham Community Health Care NHS Foundation Trust, the largest community trust in the country. This is a newly created post and a fantastic opportunity for an Operations Manager who wants to be part of developing a new management team, focused on delivering safe, high-quality care in the community with the aim of supporting hospital avoidance. The portfolio will include the Care Co-ordination Centre, Urgent Community Response and Virtual Wards, as well as being closely aligned with the Birmingham and Solihull Integrated Care System and West Midlands Ambulance Service.

It is important to us as a team that our management practice and delivery of care reflects the core values of our organisation and that we are caring, open, respectful, responsible, and inclusive and support the Division in being a 'Great Place to Work'.

The post-holder will be primarily responsible for operational management and service improvement of services working with the Service Manager to contribute to overall performance of the Group.

Main duties of the job

  • Ensure an efficient and effective operational support service is provided across Intermediate Care Group which is responsive, innovative and delivered to a high standard.
  • Lead on specific projects, as directed by the Service Manager, thereby ensuring continual improvements in service delivery and patient experience.
  • To ensure all relevant performance and quality targets are met across lead services.
  • Be a key member of the Senior Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times.
  • Deputise for the Service Manager and their portfolio on as delegated. This will include covering role of Service Manager in their absence.
  • Develop a Services Delivery Plan (in partnership and by agreement with the Intermediate Care Group Senior Management Team) to meet service needs and contribute to the annual planning process of the Trust in line with agreed corporate objectives and priorities.
  • Plan and manage the implementation of projects to improve service delivery and service performance against KPI's thereby ensuring delivery of organisational and service plans.
  • Ensure strong financial service performance against plans through identification of problems at an early stage and the initiation of corrective action.
  • Ensure effective communication systems are in place throughout the service, and between other relevant services, where relationships are key to the delivery of safe and effective care to patients.

About us

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Successful applicants will undertake a robust induction package into the trust, the service and role. The induction package will be bespoke to their needs and include training and development plan that will support them in undertaking the role. The Service Manager will work with you regarding your ongoing development and ensure regular management supervision is embedded into your work plan.

Job description

Job responsibilities

For further details on the main responsibilities, please see the attached job description and person specification.

Person Specification

Qualifications / training


  • Undergraduate Degree or equivalent
  • Evidence of leadership and management qualification or equivalent experience
  • Project Management experience in successfully managing and completing projects



  • Extensive experience in managing complex projects including management of change
  • Extensive experience in managing competing deadlines, projects and work streams
  • Relevant experience in working with multiple IT systems in order to interrogate data / information and produce reports


  • Relevant experience in the production of business cases, business plans and board level papers
  • Budgetary and financial management

Skills / knowledge


  • Knowledge of NHS and the financial economic environment
  • Key principles of project management
  • Understanding of NHS operational framework
  • Understanding of Community Healthcare, its structure, specialties and delivery
  • Competent user of Microsoft Office IT packages e.g. Word, Excel


  • Knowledge and understanding of NHS waiting time targets, including management of PTL and 18 week waiting times

Personal qualities


  • Excellent interpersonal skills
  • Have the ability to network and build sound relationships with senior managers and health professionals within the Trust and external organisations
  • Calm and effective under pressure
  • Personal initiative and drive
  • Flexible and adaptable

Other job requirements


  • Ability to work and travel across sites as required

Employer details

Employer name

Birmingham Community Healthcare NHS FT


Priestley Wharf 2

Holt Street


B7 4BN

Any attachments will be accessible after you click to apply.


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