Skip to main content

This job has expired

Healthcare Support Worker Apprentice - Redditch

Worcestershire Acute Hospitals NHS Trust
£12,480 a year
Closing date
23 May 2024

View more

Job Details

We are not able to offer Certificate of Sponsorship for this role.

Are you interesting in a career in care?

Are you 16 years +

Do you want to earn a wage while you learn?

We are offering post at all 3 Trust sites (Worcester, Redditch, Kidderminster)

This is an exciting opportunity, working alongside experienced healthcare professionals as a healthcare support worker apprentice.

The healthcare support worker apprenticeship post will work towards becoming a Band 2 Healthcare Support Worker whilst undertaking a HCSW Level 2 Apprentice training programme.

Main duties of the job

  • Deliver high quality care and apply the 6C's (Care, Communication, Compassion, Courage, Commitment, Competence) to service users.
  • Promote patient centred care
  • Work as part of the designated care team
  • Undertake training to carry out delegated clinical tasks and develop clinical competence
  • Work with assessor, supervisor, manager, and professional development team
  • Work towards completing Level 2 programme
  • Support individuals with all aspects of care, promoting health and independence
  • Perform and record clinical observations and clinical tasks
  • Ensure privacy, dignity and safety is maintained
  • Recognise limitations and escalate concerns
  • Act in a professional manner at all times and embrace the Trust values and behaviours

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:
  • Best services for local people
  • Best experience of care and best outcomes for our patients
  • Best use of resources
  • Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Job description

Job responsibilities

Key Duties:

Deliver high quality, compassionate care under the direction of a Registered Nurse (or other registered care professional dependent on setting) with a focus on promoting patient centred healthcare and promote independence.

Have proficient attitudes and behaviours compatible with NHS Values.

Work as part of a designated clinical and care team delivering care that focuses on the direct needs of the individual

Carry out specific delegated clinical and care tasks and responsibilities to a high standard and competency, under the direction and supervision of a registered nurse or other registered care professionals dependent on setting

Work with their assessor, supervisor, manager and professional development team to take responsibility for developing own clinical competence, leadership and reflective practice skills within the workplace, while on placements and through attending the apprentice level 2 programme

Provide feedback to assist in the evaluation of the healthcare apprentice programme

Develop by the end of the apprentice level 2 programme the ability to work without direct supervision, at times delivering care independently in line with the individuals defined plan of care, within the parameters of practice of the healthcare support worker role

General Duties:

Clinical responsibilities

The following list is indicative as tasks and responsibilities will vary depending on the care setting the Healthcare support worker apprentice is working in.

Develop understanding of all elements of the nursing process and be able to assist the registered nurse in the on-going assessment, planning, management and evaluation of care

Support individuals with all aspects of care including daily living, providing person-centred care and promoting health and independence through awareness raising and care navigation to other professionals as appropriate

Perform and record clinical observations including blood pressure, temperature, respirations, pulse

Undertake clinical tasks including cannulation, venepuncture, ECGs

Accurately record nutritional and fluid intake

Ensure the privacy, dignity and safety of individuals is maintained at all times

Demonstrate the ability to recognise changing priorities seeking advice and guidance from the Registered Nurse or other registered care professionals as appropriate

Report back and share information with the registered nurses on the condition, behaviour, activity and responses of individuals

Recognise issues relating to safeguarding vulnerable children and adults and report any problems or raise concerns to the appropriate registered care professionals

Assist in the assessment of and contribute to the management of risk across several areas within the environment where care is being administered

Assist in the implementation of appropriate action to meet the specific physical, emotional and psychological, social, cultural and spiritual needs of individuals and carers

Assist in the delivery of complex care as prescribed by the registered nurse

Develop understanding of caring for individuals with particular conditions for example dementia, mental illness, learning disabilities

Develop skills in relation to coaching/teaching individuals/carers/other staff

Assist with the implementation and monitoring of clinical standards and outcomes

Develop a working knowledge of other providers resources and referral systems to ensure individuals needs are met, within parameters of practice

Engage in reflective practice including management of self and reflection on own reactions, asking questions and reflecting on answers given

Demonstrate good understanding of principles of consent and ensure valid consent is obtained prior to undertaking nursing and care procedures

Demonstrate good understanding of the Mental Capacity Act / Deprivation of Liberties and applies principles to everyday practice seeking advice / guidance from the Registered Nurse or registered care professional as required

Develop the skills to actively promote self-care and independence with patients to enable timely discharge.

Person Specification



  • Experience of working or volunteering in a customer service or customer facing role.
  • Understanding of holistic care.
  • Understanding of and adherence to confidential nature of work.
  • Demonstrate they have an understanding of the requirements of the HCSW role.


  • Computer literate



  • GCSE A*-D or 3-9 in English Language/Literature or equivalent (Functional Skills Level 1 or above, Certificate in Adult Literacy at Level 1)
  • GCSE A*-D or 3-9 or equivalent in Mathematics (Functional Skills Level 1, Certificate in Adult Numeracy at Level 1)


  • Experience of working in a health or social care setting

Personal Capabilities


  • Be able to work as a member of a team and partake in collaborative working.
  • Good communication skills both written and verbal
  • Shows an interest in caring for people.
  • Commitment to Personal Development
  • Active listening skills.
  • Flexible, reliable and be responsive to change.
  • Good interpersonal skills.


  • Experience of time management skills and prioritising work
  • Proven customer care skills

Other requirements


  • Able to assist others with the delivery of care to patients including toileting, and personal care.
  • Personal physical contact with patients.
  • Dealing will body fluids and odours whilst providing person centred care to patients


  • Applicants will be required to remain on programme for 15 Months
  • Ability to work within high patient turnover/pressurised environment on a daily basis.
  • Ability to deal with distressing and emotionally challenging circumstances for example caring for the terminally ill, preparing the deceased and various medical/surgical conditions.
  • Ability to deal tactfully and empathetically with distressed/anxious patients/relatives

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust


Charles Hastings Way




Any attachments will be accessible after you click to apply.



Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert