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Deputy Head of Dental Service

Bridgewater Community Healthcare NHS Foundation Trust
£43,742 to £50,056 a year
Closing date
23 May 2024

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Other Health Profession
Band 7
Full Time
Please note: The successful candidate for this role will be required to work flexibly across the Greater Manchester region.

We have an exciting opportunity to join Bridgwater Community Healthcare NHS Foundation Trust within our Community Dental Service Network as Deputy Head of Dental Services for the Greater Manchester area of our dental network.

We are seeking a highly motivated and experienced leader who is interested in a role to support the Head of Dental Services (Greater Manchester) in a role that involves service improvement, innovation, operational delivery, partnership working and people management. This is an exciting opportunity to help shape and support the Dental Service within Greater Manchester.

You will work directly with the Head of Dental Service (Greater Manchester) to support and drive change and transformation to deliver high quality care to our patients. We look to develop our services working in partnership with colleagues from across the organisation

Main duties of the job

The Deputy Head of Dental Service (GM) is a highly visible, hands-on, and available leader, acting as a role model and resource to ensure the sustained delivery of high standards of governance and service delivery, to clinicians, patients, and the public.

The postholder will lead, manage, and deliver the objectives of the Head of Dental Service (GM) portfolio in line with the Trusts strategy and business plan. They will lead on multiple projects and provide strong leadership on behalf of the Head of Dental Service. They will be responsible for developing, managing, and delivering multiple work streams within demanding timeframes and budget.

They will be a key contact for managerial and support staff across GM and will ensure effective communication in respect of the Head of Dental Service (GM) areas of responsibility.

They will ensure that effective processes and monitoring are in place for appraisals. They will support the management of any performance/governance concerns among dental staff, working with Human Resources and Dental Leadership Team. They will monitor complaints and ensure that they are appropriately managed and responded to.

They will develop and implement action plans to achieve policy

About us

Flexible working will be considered for all roles.

Unfortunately, we do not hold a sponsor licence for working Visas.

At Bridgewater, our PEOPLE values shape how we deliver our NHS services in your local community.

They help us deliver our mission to improve local health and promote wellbeing in the communities we serve.

After all, values are about people and they were created in partnership with our staff to reflect what they felt was important to them

Here at Bridgewater our shared values flow through the organisation.

P- Person-centred-We are passionate about individual needs and promote independence in the healthcare we provide..

E- Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care.

O- Open and Honest -We behave in a way that develops relationships based on trust, openness, honesty and respect.

P- Professional-We support our people, so everyone has the right skills and training to deliver outstanding patient care.

L- Locally Lead -We are always learning about our communities and show great pride in being a local provider of health and care.

E- Efficient -We use our resources wisely to provide sustainable and value for money healthcare for our patients.

Job description

Job responsibilities


Be a highly visible champion for appraisals, PDR, Mandatory Training Compliance, and clinic utilisation.

Work closely with the Clinical Managers/Dental Nurse team Managers & Head of Dental Service (GM) to ensure there are high quality governance arrangements in place for the GM sector including producing monthly reports/monitoring spreadsheet for the Finance, Workforce and Performance Group.

Monitor, review, and promote patient satisfaction surveys.

Promote a culture of learning from critical incidents and ensure this is reflected in our local practice.

Understand the Trust clinical outcomes and respond to outlying performance issues.

Take account of national developments relevant to the Dental network and dental system.

Ensure maintenance of confidentiality standards within our appraisal systems and/or investigations records.


To lead and be responsible for obtaining and analysing highly complex or contentious information to produce business cases, business models and detailed project plans for the development of services and quality and to project manage those opportunities accordingly.

Design and implement plans for the Trust that consider strategic Trust objectives and short-term, medium-term, and long-term priorities and challenges.

Work with the Head of Dental Service (GM) to design and implement workforce plans particularly in recruitment of clinicians, and support staff.

Contribute creative solutions to the recruitment and retention of Dentists, Dental Nurses, administrative and support staff.

Take responsibility for day-to-day direction of the work of the Greater Manchester Dental team and work streams to meet agreed objectives, targets and deadlines as documented in the work programme.

Service Development:

Lead on the development of Standard Operating Procedures/ Business processes and Memoranda of Understanding, ensuring timely reviews and ongoing compliance in accordance with the terms of the contract. Lead on organisational change as required by the needs of the service.

Support the dentists and dental nurses as appropriate, in ensuring staff within the network meet the requirements of good clinical and operational governance with accurate understanding and reference to the Trusts Policies.

Strategy and Policy:

Remain up to date with national agendas relevant to the Dental Team and help translate them into local plans.

Participate in development of corporate policies and strategies and interpretation of Trusts Vision and translate into action plans.

Ensure that guidance from external organisations, e.g. General Dental Council, Care Quality Commission etc is embedded in our operational practice.

Leadership and Management of Staff:
  • Ensure a regular physical presence across the Greater Manchester Sector to provide appropriate leadership/support.

Lead to ensure performance review and feedback systems are implemented/in place for GM sector, including annual PDRs.

Ensure staff training and development takes place.

Ensure the recruitment and retention of staff with the required competences to meet service requirements.

Responsibility for Financial & Physical Resources:

Supporting the Head of Dental Service (GM) with budget management and controls, working closely with the Trusts Finance team. Making recommendations to senior management as required.

Monitor budgets for the GM Sector, including responsibility for ensuring compliance with budget limits.

Responsible for managing the directorate within allocated resources.

Act as authorised signatory for project equipment and materials to support the directorate.


To maintain effective, constructive, and appropriate communications on behalf of the Head of Dental Service (GM) with a broad range of stakeholders. This post must make an impressive and efficient impact in terms of external and internal relationships both within the Trust and other regional and national organisations.

Provide and receive complex, confidential, and sensitive information on behalf of the Head of Dental Service (GM).

Communication with internal and national colleagues, for example Department of Health, offices of local MPs, Clinical Commissioning Groups, other NHS Trusts, other academic institutions, and private healthcare providers.

Required to relay and explain complex system information to a range of lay, managerial and clinical audiences.

Attend Trust committee meetings on behalf of the Head of Dental Service (GM).


Work closely with clinicians/support staff within GM Dental Sector to minimise risk throughout sector.

Identify and report any incidents.

Monitor trends in incidents within thin the GM Sector.

Ensure action plans within the sector are in place to monitor improvement needs related to incidents, internal and external reviews.


Produce monitoring reports as required to support Head of Dental Service (GM).

Report on a regular basis to the Head of Dental Service (GM) and provide regular detailed reports on the progress of the work programme and ensure that any lapse or variation from the plan is raised in a timely fashion.

The above job description is a summary of the main responsibilities of the post holder, and not an exhaustive list of duties to be undertaken. The duties may be redefined in accordance with the demands of the service. Any redefinition will be subject to discussion between yourself and your manager and be within your level of competence.

Person Specification



  • Post graduate qualification in a relevant subject (e.g. Administration, Healthcare Management, Leadership) or equivalent or a willingness to work towards.
  • Further training in project management, financial management or managing change (or equivalent experience)


  • Management qualification or evidence of experience



  • Experience of using recognised project management methodologies
  • Evidence of leading projects successfully, including the production of documentation to support delivery and of managing staff.
  • Experience of high-level relationships, to ensure effective liaison with internal and external key partners and colleagues.
  • Proven experience of working at a senior level


  • Experience of supporting medical appraisal and revalidation processes
  • Evidence of leading Performance Management processes
  • Evidence of external partnership working
  • Evidence of working on NHS contracts

Skills & Attributes


  • Ability to understand budgets and budgetary processes.
  • Evidence of successfully leading and implementing change
  • Ability to negotiate, monitor and review complex contracts and analyse complex data.
  • Effective communication skills, both verbal and written, including the ability to write reports and present them at board subcommittee level or above.
  • High level of IT literacy, including use of spreadsheets and databases
  • Ability/evidence of working successfully with colleagues and external partners.
  • Knowledge of current healthcare policies
  • Ability to identify risks, anticipate issues and create solutions to resolve problems in relation to delivery of projects.
  • Ability to conduct Root Cause Analysis and investigations.
  • Ability to autonomously prioritise own workloads.
  • Ability to work on own initiative and be a specialist in your own area.
  • Ability to overcome challenges and initiate change independently.
  • Ability to obtain, absorb, analyse, interpret, and communicate complex information rapidly whilst maintaining attention to detail.
  • Ability to work in a complex environment, working across organizational boundaries.
  • Ability to value, understand and synthesise complex information from many sources and to implement that knowledge to influence decision/developments.


  • Knowledge of Community Dental Services.
  • Ability to write Board level reports.

Additional Criteria


  • The ability to travel independently across the Trust.
  • The ability to work flexibly in accordance with service needs.



  • If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship in your application form.



  • Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable), please state this on your application form.

Employer details

Employer name

Bridgewater Community Healthcare NHS Foundation Trust


Brook House

Oldham Road


M24 1AY

Any attachments will be accessible after you click to apply.


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