Skip to main content

This job has expired

Service Delivery Manager Cardiology

London North West University Healthcare NHS Trust
£49,178 to £55,492 a year Par annum inclusive HCAS
Closing date
24 May 2024

View more

Other Health Profession
Band 7
Contract Type
Part Time
Service Delivery Manager - Band 7

Are you a strategic thinker with a passion for ensuring operational excellence in healthcare? Join the London North West University Healthcare NHS Trust (LNWUH) dedicated to the Cardiology Department. This pivotal role involves overseeing the seamless delivery of healthcare services, leading cross-functional teams within Cardiology Department, and strategically planning initiatives to meet the trust's healthcare goals.

This post requires the post holder to be on-site .

Main duties of the job

Implementation of service specific development and transformation

Delivery of NHSE KPIs and targets

Delivery of quality and activity targets

Management of financial expenditure

Assist in development of strategy

Foster a culture of clinical integration within the division

Support for the day to day operational management of the service

Management of a full and flexible administrative support to the service

Management of efficient robust data capture systems

Active contribution to the delivery of patient centred services

The post-holder will be expected to deputise for the General Manager when required.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:
  • Northwick Park Hospital: home to one of the busiest emergency departments (A& E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark's Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job description

Job responsibilities

Responsible for the achievement of performance targets as outlined in the Trusts performance assessment framework.

Responsible for the delivery of all local and national performance targets relevant to the service, working in close conjunction with the clinical teams and all other relevant staff.

Assist the General Manager and clinical team, in developing, delivering, implementing and evaluating business plans, ensuring the business planning process contributes to the Trust strategy. This will include presenting to Divisional Team and Trust Executive Board as required.

Work with clinical rota masters, HR and Divisional workforce and rostering team to ensure rosters are compliant and support service needs.

Ensure clinicians leave requests are dealt with in timely manner in line with Trust Policies.

Maintain good working relations with clinical, nursing and allied health professional teams and provide direct support to the teams

To monitor elective and non-elective key performance indicators (RTT, DM01, length of stay, same day discharge, ERF planned activity, first to follow ratios etc) and to share these with clinicians to maximise service efficiency.

Monitor and action Business Intelligence reports, relevant to the role (including but not limited to procedure coding, clinic outcomes recording, discharge summaries)

Interpret findings from data reports that have been designed to support emergency care pathways and report these back in a clear, concise, and understandable way.

Respond to internal and external ad hoc requests for information analysis and manipulating and presenting data to meet requirements, ensuring confidentiality of patient information.

Design dashboards and reports to meet the needs of the divisions.

To manage Assistant Service Managers and support them in delivering in their roles.

To proactively identify changes and improvements in services and act upon these in all areas of work in the service area.

Take an active role in the service directorate meetings, Clinical Governance and other service working groups in the development of policies and service developments, leading on specified areas.

Undertake complaint investigations, draft management responses or interventions as necessary and managed PALs and DATIX as required.

Ensure that Trust policies are followed and adhered to.

Ensure confidentiality is maintained at all times.

Manage personal workload to meet both corporate and personal deadlines.

Prioritise workload in a way that enables the delivery of both important and urgent tasks.

Person Specification

Education / Qualifications


  • Degree level or equivalent qualification, or demonstrable equivalent experience
  • Evidence of continued professional development


  • Additional qualifications in project management, leadership, or healthcare-related discipline

Knowledge & Experience


  • oPrevious operational NHS experience and knowledge
  • oProven track record of meeting significant national targets
  • oAbility to build relationships with a wide range of staff groups and key stakeholders
  • oWorking knowledge of Cerner


  • oKnowledge of National Cardiology Audit submissions
  • oKnowledge of NHSE Operational recovery plan

Employer details

Employer name

London North West University Healthcare NHS Trust


Northwick Park Hospital

Watford Road



Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert