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QA Operations and Programme Lead

East London NHS Foundation Trust
£51,488 to £57,802 per annum
Closing date
21 May 2024

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Other Health Profession
Band 7
Contract Type
Full Time
The QA Operations and Programme Lead provides leadership to the operations sub-team and supports operational delivery of QA workstreams, such as:
  • Patient Experience Feedback
  • Internal CQC readiness
  • Service User Led Accreditation
  • Trust wide Clinical Audit
  • Implementation of NICE Guidance
  • Executive Walkrounds

Main duties of the job

The post holder's main duties will be:
  • To manage workload, output, and staff within the QA operational sub-team
  • To be responsible for the management and delivery of all the department's operational functions
  • To oversee the delivery of all internal and external events and oversee the communications strategy

  • About us

    Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

    Job description

    Job responsibilities

    To act as an internalorganisationalcontact and communications liaison for the quality assurance department
    • Toprovideadvice to staffat all levels in theorganisationon the activities of the QA department
    • Toprovide logistical advice, support, and oversight for all activities in the QA programme
    • Topromoteandsupportstorytellingas a vehicle to share and learn from best practice
    • To prepare information reports in different formats for a variety of stakeholders
    • To liaise with a wide range of stakeholders including Quality Assurance Managers, Subject Matter Experts and other senior managers to support Quality Assurance workstreams across the Trust.

    To provide oversight and support for knowledge management in the QA department
    • To manage the internal and external communications in collaboration with the communications department
    • To develop, maintain and deliver the departments communications strategy
    • To oversee the development, management, and maintenance of the QA website
    • To attend a variety of Quality Assurance related meetings as required.
    • To attend all strategic meetings related to the operations of the department.
    • To monitor relevant Programme indicators and measures related to the operational functions of the department and use the information for decision making
    • To provide meeting management to all relevant meetings
    • To develop strong working relationships with the overall QA department, demonstrating the Trust values

    To take the lead for the delivery of all internal and external QA events
    • To co-ordinate and ensure smooth delivery of Quality Assurance events such as training events

    To fulfil the role of Trust QI coach
    • To complete the ELFT Improvement Coaching Programme
    • To coach one at least one QI project for the corporate directorate

    Professional Requirements
    • To lead on the application of project and portfolio management methods.
    • To be responsible for management, organisation, and delivery of central QA department functions.
    • To take responsibility for own learning and development including identifying any areas of learning that might add to the knowledge base within quality assurance.

    To manage workload, output, and staff within the QA operational sub-team
    • To manage workload, output, and staff within the QA operational sub-team, setting priorities and deadlines.
    • To lead the appraisal process and work to achieve agreed objectives.
    • To provide professional supervision demonstrating advanced levels of knowledge, judgement and decision making.
    • To develop strategies for avoiding poor performance and address poor performance issues agreeing the appropriate course of action necessary to achieve this.
    • To ensure that all staff in the QA Team have clear roles and responsibilities and work as a team to drive continuous improvement of the department.
    • To contribute to the development of a co-operative and supportive team environment by leading by example
    • Deputise for the Head of Quality Assurance in their absence

    To be responsible for the management of administrative functions within the QA department
    • Ensuring that the programme GANTT charts, risk registers and other related governance documents are maintained and updated as necessary
    • To be responsible for the project management of all knowledge management for the department using appropriate software and platforms such as MS Office 365, Trello, SharePoint etc.
    • To act as the key contact for technical issues relating to platforms used in the department and organising mitigating action for these.
    • To undertake operational analytical reporting on the programme as required
    • To develop, manage and revise all policies and standard operating procedures related to the operation of the department and the applicable Trust policies
    • To support the development of processes and structures to enable efficiency in all operations of the department.
    • To act as a liaison point with other Trust departments
    • To work with the Head of Quality Assurance to ensure that spend is in line with the programme budget.
    • To be an authorised signatory in accordance with local limitations.

    Person Specification

    Education/ Qualification/ Training


    • Educated to degree level
    • PRINCE2 / Agile Practitioner project management


    • Postgraduate qualification in programme management



    • Three years' experience in a professional environment
    • Prior project management experience
    • Experience of managing internal and external communication
    • Experience of working in a fast paced, adaptable environment
    • Previous experience of bringing innovation and new ideas to practice
    • Evidence of continual professional development
    • Experience of line managing and supervising staff
    • Experience of working in a multi-disciplinary team in a complex environment


    • Experience of working in the NHS
    • Experience of leading change.
    • Previous experience of working with senior staff
    • Some experience of using data and measurement

    Knowledge and Skills


    • Excellent information management skills
    • Ability to working to regular, complex, and tight deadline, prioritising workloads within a very busy environment.
    • Excellent verbal and written presentation skills
    • Report writing skills
    • Problem recognition and solving skills, including conflict resolution
    • Negotiation, facilitation skill, networking skills
    • Excellent Microsoft Office skills
    • Ability to provide training and guidance to colleagues on project management methodologies
    • Ability to work collaboratively and in teams
    • Ability to understand, evaluate and present complex data
    • Ability to challenge orthodoxies and established work patterns in a positive engaging way
    • Teambuilding skills


    • Management of change
    • Principles of continuous improvement

    Employer details

    Employer name

    East London NHS Foundation Trust


    Trust Headquarters

    9 Alie Street


    E1 8DE

    Any attachments will be accessible after you click to apply.


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