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Senior IT Officer - Great North Care Record

The Newcastle upon Tyne Hospitals NHS Foundation Trust
317 Trustwide
£35,392 to £42,618 per annum
Closing date
23 May 2024

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Other Health Profession
Band 6
Contract Type
Full Time
When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work, what comes to mind? For 16,000+ people at The Newcastle upon Tyne Hospitals NHS Foundation Trust we end each day knowing that we have made a difference to the health and wellbeing of our citizens.

The Great North Care Record (GNCR) provides systems for sharing information between health and social care professionals. It covers the 3.2 million people living in the North East and North Cumbria. The Newcastle upon Tyne Hospitals are leading the projects, on behalf of the region's health and social care providers, to improve the way patient data is shared across our region. The programme is fast paced and dynamic with projects involving NHS Trusts, Primary Care and Local Authorities.

As a Senior IT Officer working for GNCR, you will be responsible for managing the Health Information Exchange (HIE) service. This includes ensuring that our service users' needs are met through the delivery of high-quality customer services experience. It's a fantastic opportunity to work with some amazing people and see how the NHS really drives innovation and change.

Interview date: 5 June 2024

37 hours 30 minutes/week

You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

We are looking for a highly driven, enthusiastic, and innovative candidate who can work effectively both independently and in a team environment. We need someone who is able to be tactful and persuasive with users offering and promoting different solutions to meet project deadlines.

The successful candidate will have the drive, determination and stamina required to keep pace with the demands of this busy role. You will have excellent leadership, communication and interpersonal skills and you must be able to work to deadlines under pressure. You will require analytical capabilities to meet activity and quality performance targets, along with data validation experience to enable GNCR to achieve our targets.

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of �1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Job description

Job responsibilities

Key responsibilities include:

Monitors service delivery channels and collects performance data. Maintains policy, standards and procedures for the customer service or service desk functions. Manage first- and second-line investigations and diagnose and promptly allocate unresolved issues as appropriate. Lead on routine software upgrades and coordinate with the region the necessary requirements During change, acts systematically to respond to day-by-day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements. Escalates and monitors complex or unresolved incidents Systematically interprets user problems and identifies solutions and possible side effects. Provides overall management for GNCR I.T systems Manages service desk facilities to users of GNCR Systems across the region. Manages, performance improvement and service development including management of third-party supplier Creation of support documentation including SLAs, service reports, operating procedures, knowledge base articles, FAQs

Knowledge and experience of the following would be beneficial:

Service Now Relationship Management Release Management Change Control

This is a permeant contract, and we are looking for an immediate start.Based at Regent Point, GosforthHybrid Model Available a mix of home and office working could be supported.

Support a range of Information Technology systems in the Trust and regional care community to National and Trust standards. Ensure the support of systems, to meet the quality standards required, on budget and within the prescribed timescales.o Provides overall management for GNCR I.T systems.o Manages, facilitates and monitors progress of systems within and acrosssites.o Manages, performance improvement and service development.o Manages teams of project staff where appropriate.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person Specification

Qualifications & Education


  • Educated to a Degree level in an IT related subject or equivalent level qualification or experience plus significant experience in IT project implementation


  • PRINCE 2 or equivalent project management qualification

Knowledge & Experience


  • Knowledge of the ITIL Service Delivery Model
  • Relevant NHS experience Proven experience in managing and delivering large scale projects
  • Familiarity with on-line technical and support resources.
  • Familiarity with the ITIL service management and service delivery models.
  • Knowledge of network protocols, in particular TCP/IP.


  • Knowledge of NHS Structures and functions
  • Knowledge of NHS Procurement Standards

Skills & Abilities


  • Excellent communications skills
  • Excellent interpersonal skills
  • Excellent decision making ability
  • Ability to work unsupervised.
  • Excellent documentation writing skills.
  • Excellent troubleshooting skills
  • Supervisory skills

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust



317 Trustwide


Any attachments will be accessible after you click to apply.


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