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Quality Improvement Lead

South West London & St Georges Mental Health NHS Trust
£58,698 to £65,095 per annum inclusive of inner London HCAS
Closing date
21 May 2024

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Other Health Profession
Band 8A
Full Time
An exciting 6 month fixed term opportunity has arisen for an enthusiastic and experienced leader to develop their career, managing a portfolio of qualityimprovement projects and supporting the realisation of benefits for our patients. You will be instrumental in facilitating our Quality improvements in clinical practice and our Safety process improvements to deliver excellent patient care, while supporting our staff to work as effectively as possible. This role will work closely with Community Service Line leadership and Borough Clinical Leaders to support the delivery of national and Trustwide safety and quality requirements in addition to ensuring and monitoring a continuous high standard of clinical governance quality improvements within the service. To plan and deliver improvements to our Fundamental Standards of Care, patient and carer feedback from our CQC Survey and clinical pathways in our community services. There will be a focus on quality improvement, patient and carer views, productivity, data and outcomes as key enablers for this change.

We are looking to recruit a dynamic and motivated professional mental health leader who can start the post running and will champion a high level of professional standards and excellence across our adult community services, working to build on the achievements of our community service line.

Main duties of the job

We are looking for someone who is ready to step up and quickly step in to a more senior, cross-cutting leadership role, and working across our Community boroughs and interfacing with our other service lines. Experience of healthcare service management, training and development and data analysis, as well as the organisation, project planning and delivery of change and improvement, are essential to this role.

You will be positive and self-motivated as well as able to enthuse and bring others with you, creating constructive and sustainable benefits in partnership with clinical teams. You will be expected to work closely with the Community Senior Management Team, Borough Leadership Teams, Community and Trustwide colleagues in a matrix structure to support the development and delivery of change, while putting patients at the heart of our improvements.

About us

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.

About our locations:

Springfield University Hospital, Tooting

Our largest, 19-ward site is in Springfield Village, created following our �150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are coming soon. Close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.

Job description

Job responsibilities

Support the development of quality and safety improvements within the adult community service line, encouraging clinical colleagues to challenge the status quo.

Use tested and credible tools and techniques, including lean processes, to evaluate and analyse highly complex and contentious issues, which adversely affect current Service Line performance in clinical and administrative processes. Assist with problem-solving to find and understand root causes of underperformance.

Work to support the implementation of improved pathways of care or administrative processes that bring about higher quality and less waste

Devise and develop appropriate information sharing systems to facilitate effective working practices for new end to end processes.

Support community service line to understand data capture and associated reporting, including robust benefits realisation for each project.

Support the development of business cases if required.

Organise service line workshops as appropriate to present complex information to staff and senior leaders and engage them in the process of change.

Support drafting quality impact assessments of service transformation and change.

Establish and mange effective governance arrangements for the Clinical Service Line improvement programme.

Ensure that programme outputs are of a high quality and on time and within budget.

Proactively monitor programme progress, issues and risks, taking corrective and mitigating action where necessary.

Draft highly complex, sensitive and contentious information and present this draft information in a clearly understandable format for various stakeholders to support the transformation/change process.

Keep service value and sustainability at the heart of change and seek out and develop opportunities to improve the efficiency of services.

Address specific opportunities for improving value by analysing productivity and identifying and driving through action plans to optimise this, in partnership with Community Service Line and borough teams.

Person Specification



  • Experience of managing mental caseload/pathway or of managing a mental health multi disciplinary team
  • Experience of working at and with a senior clinical or management level
  • Experience of meeting deadlines for large programmes of work
  • Experience of drafting reports for committees and programme board meetings
  • Experience of service development/redesign and leading on successful implementation of substantial change


  • Experience of producing project plans and project management against milestones and deliverables
  • Experience of procurement process

Training & Qualification


  • Master degree or equivalent or professional qualification
  • Project management qualification (PRINCE2 for example)
  • Evidence of ongoing professional registration

knowlegde & Skills


  • Knowledge and understanding of NHS structures
  • Service improvement and process mapping techniques
  • Pathway development
  • Ability to communicate well both orally and in writing to convey complex and sensitive material accessibly and compellingly
  • Ability to build strong relationships internally and externally
  • Ability to maintain morale and leadership in an uncertain and changing environment
  • Ability to plan and prioritise own work and that of others to meet required deadlines
  • Excellent interpersonal skills
  • High level of attention to detail


  • Benefits definition, metric construction and outcomes measurement
  • Ability to develop and maintain communication with people about difficult matters and/or difficult situations
  • Ability to make formal presentations to relay complex information to large diverse groups of staff
  • Understanding of best practice in inpatient and community care settings and the benefits and challenges of joint working between social services and health

Employer details

Employer name

South West London and St Georges Mental Health NHS Trust


Springfield University Hospital

15 Springfield Drive


SW17 0YF

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